Christopher Promades | Page 10

professional, organized and pleasant I stopped by to make an appointment for my 2013 Focus, Chris began to help by looking up all the information, He asked if I had an appointment, when i I stopped by to make an appointment for my 2013 Focus, Chris began to help by looking up all the information, He asked if I had an appointment, when i said no he advised me the cashier makes the appointments. He gave me all the info I needed and I headed to the cashier, 2 seconds later i had an appointment the following day. However they broke a motor mount while fixing the vehicle and wanted to charge me $300 to fix it. I declined and took the car to my mechanic, he confirmed the most likely cause of the broken motor mount was Tasca. I drove the vehicle to Tasca with no engine vibrations, they repaired the transmission and now it feels like the engine will bounce out of the hood. I feel they cut corners and when they break something by cutting corners they should man up and fix it without charge. that would be like a painter painting your house and he breaks a window because he didn't want to secure the ladder (cut a corner) and doesn't want to pay for the damage. More

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Still the best I have been a Tasca customer for almost 20 years. From the showroom to service, everyone has always treated me with respect and kindness. I will neve I have been a Tasca customer for almost 20 years. From the showroom to service, everyone has always treated me with respect and kindness. I will never go to another dealer. More

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Service Courteous. The service was prompt and was a pleasant experience. I was impressed at the professional approach by the organization. The service area wa Courteous. The service was prompt and was a pleasant experience. I was impressed at the professional approach by the organization. The service area was customer oriented More

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Very professional service! This dealership has always provided very professional and courteous interaction and service! Also, they always try to accommodate my schedule and need This dealership has always provided very professional and courteous interaction and service! Also, they always try to accommodate my schedule and need for a loaner car when necessary. More

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Easy check in & quick service We had to have an oil change and part recall ... Chris provided excellent & quick service. The bottles of water and free donuts made my son happy that We had to have an oil change and part recall ... Chris provided excellent & quick service. The bottles of water and free donuts made my son happy thats for sure. Everyone was so friendly. More

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Service The service advisors are always very friendly, professional and helpful. They take the time to explain the recommended work to be done and prioritize The service advisors are always very friendly, professional and helpful. They take the time to explain the recommended work to be done and prioritize the items if you can't do them all at once. More

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Great service and convenient (extended) hours. Work performed as requested, but they also noticed my inspection sticker was expired and a few recalls to perform. I was traveling and unreachable, so Work performed as requested, but they also noticed my inspection sticker was expired and a few recalls to perform. I was traveling and unreachable, so Chris made the right decision and had the inspection done. Also cleaned the car inside and out. Late night pick up after my flight landed (11:30pm), was pleasantly beyond satisfied. More

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Bearing replaced I had just recently put new tires and had other work done on my explorer. When I got it back, I noticed a loud, humming noise. I called quick lane and I had just recently put new tires and had other work done on my explorer. When I got it back, I noticed a loud, humming noise. I called quick lane and was advised to bring it in. I did and they thought it sounded like a bearing. I made an appointment with service. Dropped it off Wednesday afternoon and it was repaired and back to me Friday morning all covered by the powertrain warranty. More

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Ford Service Excellent Service ! Car was ready when needed with no issues. Chris is great to work with and we'll be seeing you our next visit. Excellent Service ! Car was ready when needed with no issues. Chris is great to work with and we'll be seeing you our next visit. More

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The most atrocious auto and customer service experience ever 3 1/2 weeks without our truck. Every bogus lie that service and management could think of was offered to us. Service staff drove the vehicle around 3 1/2 weeks without our truck. Every bogus lie that service and management could think of was offered to us. Service staff drove the vehicle around but Not one single service item was performed. Not one fluid was replaced. Brakes were never changed. Truck was filthy after the "detailing".The urine they left in the framework under the center console was especially classy We have had to bring the truck to another dealership where proof has been shown to us that none of the services we requested were ever actually performed. We were, however, charged for them as was our warranty. Jaime Tasca was more concerned with denying culpability and sticking her head in the sand than she was with actually rectifying the situation. 100% horrible experience from the top down. An embarrassment to Ford and how business should be conducted. Liars more concerned with their egos than with truth. This nightmare continues but justice will be served. Guaranteed. More

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