"Amazing service and amazing people! Kind, friendly, and..."
Amazing service and amazing people! Kind, friendly, and very helpful. Man who stood out the most was Frank. Great individual with awesome people skills. Words alone cannot express my grattitude towards this man. One of the friendliest people I have ever met. If you come to the service department be sure to ask for him for the same excellent treatment, and for a man who knows what he is doing.
- Alpha bah
I have been coming to this place for 3 years and my experience has always been fantastic due to the kind care, professionalism, consideration, respect I always received.
I came in off the street requesting a test drive of the Outlander PHEV. Stephanny greeted me and set me up with a test drive super quick which was impressive considering I didn't call ahead. Stephanny's knowledge of the PHEV was limited although she did admit that fact to me up front and promised to get someone more knowledgeable to sit with me to answer any questions. That person turned out to be Chris. Chris was super helpful and knowledgeable and was able to answer my questions. Stephanny followed up several days later with a polite non-pushy phone call. I spoke with her and she was able to find the trim that I wanted even though it wasn't physically at the dealership. They had it delivered earlier than expected and worked with me to schedule pickup since I had a special situation with my trade-in. The actual negotiation was typical back and forth. They were fair on my trade-in although I will say that the Mitsubishi website build and price feature is highly misleading. Gino in finance was a pleasure to work with and let me take my time to read the paperwork and ask questions. Pickup went very smoothly. Chris walked me through all the main features and I drove away.
Very friendly bunch, but only 4 stars because I was surprised at the lack of knowledge on the PHEV. One employee who came by to say hello, didn't even know that it plugged in to charge. And another tried to convince me a PHEV wasn't worth it but was giving incorrect information on the electric range until I pulled it up on the website to show him. Thank goodness for Chris.