Chu Park | Page 2

Very gracious and well mannered servicing I had a great experience with Mr. Walker helping me find a vehicle I liked. He made sure the price was right, color, and spacing was superb as well. I had a great experience with Mr. Walker helping me find a vehicle I liked. He made sure the price was right, color, and spacing was superb as well. More

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Excellent Service and Superior Staff! Everyone we worked with was friendly, helpful, and accommodated our unique circumstances. Vincenzo gave us a great introduction to our new vehicle! Everyone we worked with was friendly, helpful, and accommodated our unique circumstances. Vincenzo gave us a great introduction to our new vehicle! We are very happy with our transaction. Thanks to all! More

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Poor to Horrible Service It took almost two weeks to fix a factory recall which contributed to my vehicle not starting. I never received follow up calls on the progress of my It took almost two weeks to fix a factory recall which contributed to my vehicle not starting. I never received follow up calls on the progress of my vehicle, no return calls concerning a loaner, and at one point in the 13 days my vehicle was at this facility the tech indicated they didn't know why the car was not starting after the recall part was replaced. I had to actually call the manager to get progress and status of my vehicle The customer service was horrible, however, previous times it was slightly above average. More

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Best experience ever had at This service center In the past I haven't had best experience at the service center. However this time my advisor Mr. Pai made sure it was easy and fast! In the past I haven't had best experience at the service center. However this time my advisor Mr. Pai made sure it was easy and fast! More

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Great service Great sales team. They took time making g sure I was satisfied with the deal. Don also went to stream lengths to make sure I was buying the car with a Great sales team. They took time making g sure I was satisfied with the deal. Don also went to stream lengths to make sure I was buying the car with all of the features important to me. More

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Great place!! 👍🏾 Very kind and friendly. Offered me the best deal. I would definitely reccomend to people. Management was also great to make sure I was happy with me d Very kind and friendly. Offered me the best deal. I would definitely reccomend to people. Management was also great to make sure I was happy with me deal. More

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Worst service center experience ever I drop my car off on Tuesday night had an appointment for Saturday morning. Called Saturday just to say that the battery died and have to pay $175 to I drop my car off on Tuesday night had an appointment for Saturday morning. Called Saturday just to say that the battery died and have to pay $175 to tell me the issue and couldn’t fix because jeep doesn’t have jeep batteries. I would never go there again. The worst experience ever. Pie didn’t help at all and kept saying he is busy but this is his job. I will be calling cooperate and speaking to someone and had no rentals for me. More

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Fantastic customer experience! Great staff with patient and knowledgeable staff! They were able to deliver exactly the truck I wanted with nothing on it I wasn’t asking for! Great staff with patient and knowledgeable staff! They were able to deliver exactly the truck I wanted with nothing on it I wasn’t asking for! More

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Not a great experience I came in on a Saturday evening to see about purchasing a used Civic Type R. The salesman that helped me was genuinely a pleasure to work with. He sho I came in on a Saturday evening to see about purchasing a used Civic Type R. The salesman that helped me was genuinely a pleasure to work with. He showed me the car, it's features... allowed me to get to know those features... test drive the car, etc.; all the enjoyable things you expect when buying a car. Once we got the test drive out of the way we were set to see about actually getting me in the car. I came to the table with a trade-in: a 2013 Civic Si in which the saleman and his manager appraised. I understand that as a dealer you want to obviously make as much money off a deal as possible but i never got the impression that i was being taken seriously. For starters I was offered the lowest amount for my trade in according to KBB because the manager claimed he could get my car cheaper from a V.A. auction... Expecting to be low-balled anyway, I assured him there was no way that was going to fly as i literally just bought the car less than 2 years ago (still under warranty, also). Car is under 50,000 miles and in great condition besides it not having the TPMS sensors in the stock tires and needing a new battery. After a little back and forth he gave me an offer which was more in the ballpark of where i wanted to be. After a bit of negotiating i filled out my financing application and waited for the results. This is where things got, well, unprofessional. Another guy comes in who i guess was the finance guy (not listed under employees) and greeted me with these exact words "i'm going to go ahead and nip this in the bud". Me and my wife both, instantly felt uncomfortable as it was almost like the guy was telling us "it aint going to happen... leave" before even running my credit. He asked me what i wanted my payments to look like; responded to my answer throwing me some numbers that were out of my range and then walked away like "but i'll run your credit anyway, i guess". It was honestly, patronizing. The manager came back with a bogus response from financing; All the banks were closed by this point and the only bank to respond was a sub-prime bank that wanted an outrageous downpayment as collateral. It was at this point i realized what was happening; it was close to closing time and it seems these other guys were annoyed that i was in there holding them up. So coming to that conclusion i got up, gathered my family and walked out. The whole experience sucked because there was no help or reassurance that they were going to follow up once the banks opened. There was no attempt to get me back in there. There was nothing. My first car purchase from a dealer was the Civic Si, and when i purchased that i came in with shot credit and no real money and the dealer that i purchased from went above and beyond to get me in the car i wanted at a affordable price. Here I am with better credit (range 680 - 720) and a downpayment should i need it and no there was almost 0 interest in helping me get into the car i came for. Needless to say i woke the next morning to a few financing offers from the banks that opened. I got realistic offers for financing... but because I still have not been reached out to by this dealership, I'm opting to take my business elsewhere. Reading other reviews, i expected great service. It's clear that all car buying experiences are not created equal. More

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Great Experience From the very beginning my experience was excellent. The sales team didn’t flood me with emails or follow up until I was ready and reached out to them From the very beginning my experience was excellent. The sales team didn’t flood me with emails or follow up until I was ready and reached out to them. I knew I wanted a Jeep about a month ago, but due to unfortunate circumstances I had to act quicker on my choice for a new vehicle. I did my search online and this dealership was my first choice based on the wonderful yelp reviews and rating. It doesn’t do it justice. These people have great customer service. They take their time with each customer and make you feel like a friend. They don’t rush you into something you don’t want to do and look out for your best interest. My sales agent was Tyler who was very knowledgeable, friendly and responsive. And can’t forget working with the finance guy Chu was a fun time. I got the best deal here and love my new car. More

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