Chuck Geringer | Page 4

Jim Butler Chevrolet responded

Thank you for your feedback—we’re very sorry to hear about your experience. We completely understand how frustrating it must have been to make the drive expecting certain services and pricing, only for things to turn out differently. This is not the level of communication or service we strive to provide. The confusion around being told the visit would be free, the unexpected charge, and the missed tune-up is definitely concerning to us. We’d also like to better understand who may have given you the information that the service would be free so we can address that internally. Please contact our Service Manager directly at 314-274-1687 so we can review your visit, go over the charges, and make this right. We truly value your time and business, and we appreciate the opportunity to regain your trust.

Jim Butler Chevrolet responded

Thank you for your kind words—we truly appreciate your feedback about our team! We apologize for the delay and any frustration it may have caused. The good news is that your title work and paperwork are now ready and available for pickup. If you have any questions or concerns, please don’t hesitate to reach out to me directly at 636-717-3041. I’m happy to help in any way I can. Thanks again for your patience and for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jim Butler Chevrolet responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jim Butler Chevrolet responded

Thank you for your feedback—we’re sorry to hear about the long wait. We understand how frustrating that must have been. While some recall items may seem simple, many require additional steps such as inspection, documentation, and ensuring the repair is completed according to manufacturer safety guidelines. That said, we absolutely should have done a better job communicating expectations and keeping you updated throughout your visit. We appreciate you bringing this to our attention and will use your feedback to improve our process and communication.

Jim Butler Chevrolet responded

Thank you for sharing your experience—we’re very sorry to hear this has happened. We understand how frustrating it is to deal with the same issue again, especially when it’s already been in for repair and it’s impacting your time and daily routine. This is certainly not the experience we want for our customers, and we would really like the opportunity to make this right. Please don’t hesitate to reach out to our Service Manager directly at 314-274-1687 so we can look further into the situation and get this resolved properly for you. We appreciate you bringing this to our attention and hope to restore your confidence in our service.

Jim Butler Chevrolet responded

Thank you for the great feedback! We’re glad to hear you had such a positive experience and that their honesty and knowledge really stood out. That’s exactly the kind of service we strive to provide. We truly appreciate your recommendation—it means a lot to us!

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We do hope we can be of assistance in the future. Take care!