Chuck Geringer | Page 5

Only my second visit ever. Went in for an oil change. The service advisor showed my vehicle on a screen with red lines next to the tires indicating it was out of alignment. The Went in for an oil change. The service advisor showed my vehicle on a screen with red lines next to the tires indicating it was out of alignment. The service advisor recommended an alignment. I agreed to an alignment. While my car was being worked on, the technician sent a copy of the multi point inspection which showed that my car was not out of alignment. The "alignment" was still apparently performed and I was charged. I feel like i was upsold for unnecessary repairs. The advisor could not give me any satisfactory reason why the technicians inspection contradicted whatever that screen is, that she showed me initially to tell me my vehicle was out of alignment. I trust the mechanics in the back more than the advisors when it comes to what needs to be repaired. I will be very careful in the future before agreeing to any unexpected repairs that the advisor recommends. I will say the advisor was very friendly and helpful. Aside from the alignment issue, everything else has been great with the dealer. More

by donnie1232 Verified Customer Verified Customer

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Six days to replace a running board motor. When I finally got it back there was heavy grease smeared down the running board and inside on floor board, minor scratches on running board. When I finally got it back there was heavy grease smeared down the running board and inside on floor board, minor scratches on running board. More

by grtwhitehunter1 Verified Customer Verified Customer

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It’s service that makes a dealership and you guys nail it. Thanks Bryan urban it. Thanks Bryan urban More

by burban43 Verified Customer Verified Customer

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Great customer service, quick service and suggestions were made for repairs in the future. Everyone was helpful from the minute I dropped off my car until I picked it up. were made for repairs in the future. Everyone was helpful from the minute I dropped off my car until I picked it up. More

by woepkek Verified Customer Verified Customer

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Great attention to detail this visit. My problem was addressed quickly and with positive results. My problem was addressed quickly and with positive results. More

by CRAFTY_DAVID Verified Customer Verified Customer

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Did nothing to address issues with my suv. I had to pay for repairs on my suv that was under warranty. The absolute worst customer service out of any dealership that I have ever experienced. I had to pay for repairs on my suv that was under warranty. The absolute worst customer service out of any dealership that I have ever experienced. More

by rlpfeiff Verified Customer Verified Customer

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My name is Brendon Fendler & this is my experience below: I had an overall fine experience with the dealership until I got home. I had an oil change done there for my new 2025 Silverado 1500. I'm n below: I had an overall fine experience with the dealership until I got home. I had an oil change done there for my new 2025 Silverado 1500. I'm not exactly sure what happened, but the following morning after having parking my truck in the driveway, there was a large oil spot on the driveway after having sealed the driveway days before. I'm assuming it was residual from being over filled or a lack luster job where the oil was spilled & it leaked out of the bottom of the truck. We contacted the dealership regarding & it took a handful of phone calls, but we ended up getting in contact with the Service Manager. He apologized & said he would accommodate by providing us points on the app for further service. I called back to confirm this information, left a voicemail & never heard back from them. This was over a week ago now. In person, the service was fine, but the quality of work in performing my oil change seemed very poor. I am not going to call back as this has taken 5+ phone calls to even get in touch with the Service Manager & in the future will try to take my truck to a different dealer for oil changes. Thanks More

by BF1551 Verified Customer Verified Customer

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I had an issue with a couple of things that were supposed to be done when I bought my new vehicle. The staff got me in, kept me updated, and was very friendly throughout the process. to be done when I bought my new vehicle. The staff got me in, kept me updated, and was very friendly throughout the process. More

by weider99 Verified Customer Verified Customer

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Took my truck in for a re-occurring problem. They said it had to happen two times, and brought into their shop to be reviewed. Had this issue a year and a half ago. Told it was under warranty They said it had to happen two times, and brought into their shop to be reviewed. Had this issue a year and a half ago. Told it was under warranty for two years. They said its not the same issue. DEF heater sensor. Same issue! More

by SBurgdorf Verified Customer Verified Customer

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It took too long to determine what's wrong with my car. I decided to only do the oil change; thanks though. I decided to only do the oil change; thanks though. More

by ksturholdt Verified Customer Verified Customer

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