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Chuck Griffith
Chuck Griffith at Germain BMW of Naples

Chuck Griffith | Page 11

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
307 Reviews

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

Dealership Experience

13 yrs, 3 mos

Languages Spoken

English English

5.0

307 Reviews

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307 Reviews of Chuck Griffith

October 09, 2023

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Employee Rating

Very welcoming. Friendly, helpful and professional staff. Always timely and easy to get an appointment . More

by Deamisc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2023

Germain BMW of Naples responded

Thank you for sharing your positive service experience with our team. See you next time. Best Regards, Flavio Galasso General Manager

October 09, 2023

Dealership Rating
Employee Rating

Chuck Griffith did a great job of communicating the issue and getting it fixed quickly I can always count on his great customer service More

by jrrandy6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2023

Germain BMW of Naples responded

We are thrilled to learn that you were satisfied with Chuck and our service staff. It is always our goal to provide quality service throughout the entire process. Thanks again and we hope you have a great day! Best Regards, Flavio Galasso General Manager

October 06, 2023

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Employee Rating

Chuck Griffith always goes the extra mile to accommodate the client and get the job done! More

by dianeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2023

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in Chuck and our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

October 04, 2023

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Employee Rating

Patrick Dodard - excellent salesperson, knowledgeable about the vehicle features and anticipates customer needs well in setup and technical interfaces. The entire experience was seamless and smooth. More

by dianeb
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Patrick Dodard

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Oct 05, 2023

Germain BMW of Naples responded

Thanks so much for your 5-star review! We're pleased to know Patrick provided you with all the expertise and support you needed on your dealership visit. Congrats on the new BMW! We wish you all the joy and satisfaction your new car has to offer. Thank you for choosing Germain BMW of Naples! Best Regards, Flavio Galasso General Manager

October 03, 2023

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Employee Rating

Our advisor, Charles Griffith at Germaine BMW north Naples was excellent. He kept us informed On status of car Siri g service and went over service report with us. More

by Brc621
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 04, 2023

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager

October 03, 2023

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Employee Rating

Chuck Griffin was a very wonderful service advisor. Good job with all the services pergormed More

by breedjr
Service Price Transparency
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Recommend Dealer
Yes
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Oct 04, 2023

Germain BMW of Naples responded

Hi there! Thanks for sharing your service experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon! Best Regards, Flavio Galasso General Manager

October 02, 2023

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Employee Rating

Charles Griffith was very professional and knowledgeable. Good communication skills when explaining the repair and maintenance service to my car. Very pleased and will definitely return to BMW of Naples. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhoel Gray

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Oct 02, 2023

Germain BMW of Naples responded

Jackie, thanks so much! We sincerely appreciate our continued business and your lovely feedback on Chuck. Your complete satisfaction is why we do what we do, so we look forward to making your next appointment just as outstanding. Thanks for choosing Germain BMW of Naples! Best Regards, Flavio Galasso General Manager

September 30, 2023

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Employee Rating

Service was complicated, but explanations were great. Questions were patiently answered. Charles Griffin is patient, and thorough - a great car guy! More

by frankmoserjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 02, 2023

Germain BMW of Naples responded

Thanks! We're happy to hear that you had a great experience with Chuck and that he made sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

September 27, 2023

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Employee Rating

Great and fast service. My service advisor Charles Griffith was amazing! Would highly recommend him. More

by Irina
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Sep 28, 2023

Germain BMW of Naples responded

Your business and kind recommendation of Chuck are greatly appreciated. Our team looks forward to continuing to provide you with your BMW sales and service needs. Best Regards, Flavio Galasso General Manager

September 25, 2023

Dealership Rating
Employee Rating

Chuck and Bill are Rock Stars and should be valued in what they deliver. Devin while not in service was there to lend a hand. Grateful!!! More

by dburkwald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivan/Devin/Bill Service manager.....

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Sep 26, 2023

Germain BMW of Naples responded

Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that our team took great care of you. Please let us know if you need anything further. Be it sales or service we are here to assist. Best Regards, Flavio Galasso General Manager

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