Chuck Griffith
Chuck Griffith at Germain BMW of Naples

Chuck Griffith | Page 19

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
307 Reviews

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

Dealership Experience

13 yrs, 3 mos

Languages Spoken

English English

5.0

307 Reviews

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307 Reviews of Chuck Griffith

June 29, 2022

Dealership Rating
Employee Rating

Charles Griffith at Germain BMW makes you the customer feel special. He takes the time to ensure you and your car are taken care of. He explains what actions were taken and if anything is on the horizon More

by wesley_man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2022

Germain BMW of Naples responded

Thank you so much for sharing your experience with Chuck and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Regards, Flavio Galasso General Manager

Jun 30, 2022

wesley_man responded

Flavio, Chuck is an exceptional customer service representative. He goes the extra mile to make sure you're welcome and understand what needs to be done to make your BMW run like new. He's the kind of guy you want to hang out with over a beer to take a ballgame with. V/r, Wes Stephens

June 19, 2022

Dealership Rating
Employee Rating

Chuck Griffith is the best service advisor I have ever worked with at any BMW dealership over the last 15 years! He is always so helpful, accommodating, and efficient. Can't say enough! More

by rwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

Germain BMW of Naples responded

Thanks! We're happy to hear that you had a great service experience and that your BMW was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

June 13, 2022

Dealership Rating
Employee Rating

Chuck is a true professional! Germain BMW is easy to work with and always very accommodating. I like the new video they send from the technician showing what repairs need to be co More

by rcyoumans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2022

Germain BMW of Naples responded

We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as a top priority, and we are committed to our customers. It’s customers like you that make our job wonderful. We appreciate you being a loyal customer of Germain. Best Regards, Flavio Galasso General Manager

June 13, 2022

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Employee Rating

Chuck Griffith is my advisor at BMW. He is on top of his game always, attentive and out in front of problems. I'm pretty impressed. I really like the dealership, and outside of the ne More

by dennis_muchmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Brown

Jun 14, 2022

Germain BMW of Naples responded

Thank you so much for taking the time to leave this excellent review. We really appreciate your support and help in sharing the word about us. We’re so happy to have you as part of our family. Best Regards, Flavio Galasso General Manager

May 18, 2022

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Employee Rating

Alex Pope made my buying experience wonderful. He patiently answered all of my questions and went above and beyond to smooth the way to ownership. He’s the best! More

by Marmi369
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 19, 2022

Germain BMW of Naples responded

The team here at Germain is thrilled to hear such positive feedback. Creating positive experiences is very important to us, and hearing about your experience really warms our hearts. The whole team wishes you well. Best Regards, Flavio Galasso General Manager

May 13, 2022

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Employee Rating

I was very satisfied with the service of my X7 by Charles Griffith. He is always very professional, competent, and customer-oriented, which is appreciated. Marv Walrath More

by mwalrath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 16, 2022

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

May 03, 2022

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Employee Rating

Chuck Griffith has been our service specialist for two of our BMW's. He is attentive to our needs and always communicates well and takes care of any issues promptly. EXCELLENT! More

by knarfmw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Germain BMW of Naples responded

Thanks! We're happy to hear that you had a great service experience and that your BMW was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

April 18, 2022

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Employee Rating

A company is made up of it’s people, and the folks at Germain BMW never disappoint. I had immediate service needs for two of my BMW’s. Despite the fact that service appointments were booked out, Chuck Gr More

by Jim McGinn
Recommend Dealer
Yes
Apr 19, 2022

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager

April 14, 2022

Dealership Rating
Employee Rating

The service was very good and the attention and communication by Mr. Charles Griffith was excellent. He was able to quickly address my concerns & needs. It is a pleasure to work with him. More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2022

Germain BMW of Naples responded

We appreciate you taking the time to share your positive experience with Chuck. Your business and kind words mean so much to us all. Best Regards, Flavio Galasso General Manager

April 11, 2022

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Employee Rating

Germain BMW's service advisor, Chuck Griffith, is fabulous and his performance played a big part in my ordering another BMW utilizing Jeff Woody who also goes above and beyond. More

by Don P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2022

Germain BMW of Naples responded

Thank you for sharing your positive sales and service experience with our team. We are happy to know that both Chuck and Jeff took excellent care of you. Best Regards, Flavio Galasso General Manager

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