Chuck Griffith | Page 29

Service problem Chuck Griffith, my service contact, is always responsive to my cars problems and needs. The only area that could use revamping is the process to retr Chuck Griffith, my service contact, is always responsive to my cars problems and needs. The only area that could use revamping is the process to retrieve my car when the work/car wash is completed. No one seems to have a clue and much time is wasted in the process. This is an ongoing problem that I also overhear others discussing. Aside from that, I am always pleased with Chuck. More

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Great customer ownership experience! As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a “slam dunk” 5 stars, and even higher if your rating scale allowed. More

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Quality service Thank you Chuck Griffiths for continuing your great professional service over the past eight years with my BMW Z4. You have been top notch with your Thank you Chuck Griffiths for continuing your great professional service over the past eight years with my BMW Z4. You have been top notch with your knowledgeable service. It's comforting, sincerely, D. Keller More

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Maintenance + Part Replacement Since moving to Naples over a year ago, I've been to the dealership on a few occasions for maintenance. Chuck Griffith is always on top of things and Since moving to Naples over a year ago, I've been to the dealership on a few occasions for maintenance. Chuck Griffith is always on top of things and makes sure I'm satisfied with my visit and the work done. I drive my dream car which I've owned for 10 years and it's good to know that it will be taken care of. More

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Excellent after sales service Bought my car three years ago and still experiencing excellent service. Nothing is too much trouble for Chuck, my service manager. I have found them Bought my car three years ago and still experiencing excellent service. Nothing is too much trouble for Chuck, my service manager. I have found them to be more than fair on service charges and extremely efficient. Overall, difficult to beat their service. More

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Service I went in last week for maintenance and chuck Griffith helped me with the service and gave me a rental car for me and my grandkids to go home since my I went in last week for maintenance and chuck Griffith helped me with the service and gave me a rental car for me and my grandkids to go home since my car was going to take a few days he help so much and I’m very thankful for him More

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Over the top courtesy, experience, assistance, patience. Mike Brin, my salesman, from whom I leased cars previously, is the ultimate great salesman! I would work with him any day and have given his name to Mike Brin, my salesman, from whom I leased cars previously, is the ultimate great salesman! I would work with him any day and have given his name to others. Actually, we were given his name by a former BMW customer several years ago. Mike goes out of his way to "make the customer happy" and is always accommodating. Great satisfaction and experience!! Chuck Griffith, Service Dept, is another fantastic member of your team. He has helped me out several times, is most accommodating and a pleasure to work with. Everyone at BMW seems most pleasant and helpful. More

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Excellent experience in Parts and Service Cameron Whitaker of Germain BMW, Naples,FL was so very nice and knowledgeable in helping me to look up and find the correct parts to order for my 2002 Cameron Whitaker of Germain BMW, Naples,FL was so very nice and knowledgeable in helping me to look up and find the correct parts to order for my 2002 BMW 330ci convertible. He took the time to make sure that everything that I wanted to have replaced with new parts was done correctly by looking at my car and checking the accuracy of the various parts that I ordered. He was a pleasure to do business with him, and he is certainly an excellent representative for both BMW and Germain BMW of Naples, FL. Chuck Griffith of Service was also very nice and knowledgeable in ensuring that the correct services were done on my car .He has been a pleasure to deal with in every way. Helene J. Naimon. Naples, FL ( satisfied customer ) More

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12/15/17 I have bought many BMW's in several states over many years. I moved to Naples abt 5 years ago and went to Germain BMW of Naples. I met Daron Lynn and I have bought many BMW's in several states over many years. I moved to Naples abt 5 years ago and went to Germain BMW of Naples. I met Daron Lynn and have bought 2 certified used 7 series from him to date. Daron is the best salesperson I have ever dealt with at any BMW dealer and I look to trade up in abt In the near future. Chuck Griffith in Service is equally great to do business with. He's very accommodating and makes having service a pleasure. Whomever is responsible for setting the tone at your dealership needs to also be complimented. It's the best car buying experience I have ever had.Thanks to all I have met at Germain BMW of Naples . I frequently recommend your dealership. Geoffrey Pickard 12/15/17 More

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very Satisfied I recently purchased a used BMW 328I from Germain BMWAlex Soare Client Advisor was very professional and easy to deal with. The car needed some mainte I recently purchased a used BMW 328I from Germain BMWAlex Soare Client Advisor was very professional and easy to deal with. The car needed some maintenance before it could leave the lot. This work was completed very quickly. Shortly after I drove the car off the lot a problem developed that need to be fixed. I phoned Alex and he referred me to Chuck Griffith Service Advisor, The problem was quickly corrected. Great group of people to deal with More

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