Chuck Lilly | Page 3

My only complaint is that my son and I spent over 4 hours at the dealership and I was instructed during the initial call that the appointment will take by the most 1 hour. We both missed a lunch and I have a at the dealership and I was instructed during the initial call that the appointment will take by the most 1 hour. We both missed a lunch and I have a low blood sugar and need to eat frequently. I am also a person with a low immune system due to my cancer diagnosis. I was very concerned sitting in a small room signing papers especially now during this pandemic. Manager Nick and salesman Chuck were polite and friendly. However, I was very exhausted after this. I live 59 miles away from the dealership and 15 miles from home there was a warning on the dashboard that there is low tire pressure. It was a good thing that I had my son with me so we drove to a gas station and he added air to the left front tire, right front tire, and right rear tire. I was very surprised that after having my car serviced and checked out that this would happen. Thank you for reading this. Have a good day. More

by CARITABRINK Verified Customer Verified Customer

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The experience was very smooth. The vehicle options were great for what we were looking for. Test driving was super easy. Pricing was very straight forward! great for what we were looking for. Test driving was super easy. Pricing was very straight forward! More

by todd.a.beebe Verified Customer Verified Customer

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Chuck and Nick were both such a pleasure to work with! They were professional and hassle-free throughout the entire process. They stuck with us and supported us as I went back and forth on the decision an They were professional and hassle-free throughout the entire process. They stuck with us and supported us as I went back and forth on the decision and never once got frustrated or irritated. Thank you, CapoVW! More

by brittanyafielding Verified Customer Verified Customer

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Chuck was great to work with. He was friendly, informative and not pushy. Nick, his manager, was also friendly and helpful. Both seemed sincere in their approach and efforts. informative and not pushy. Nick, his manager, was also friendly and helpful. Both seemed sincere in their approach and efforts. More

by Anthony S Verified Customer Verified Customer

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Outstanding Dealership This is the second VW I have purchased from Capistrano. The sales team, Mr. Lily in particular, is wonderful to work with. I also highly recommend the This is the second VW I have purchased from Capistrano. The sales team, Mr. Lily in particular, is wonderful to work with. I also highly recommend their service dept., Jeff Maris in particular, for their onetime and outstanding workmanship. More

by LESLIE_MCCULLOUGH62 Verified Customer Verified Customer

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We always receive the best service when it comes to buying or leasing a car through Capo VW! The staff has consistently been professional and friendly throughout the six years we’ve visited the dealers buying or leasing a car through Capo VW! The staff has consistently been professional and friendly throughout the six years we’ve visited the dealership and works with us to make the experience enjoyable. More

by kacytlane Verified Customer Verified Customer

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Outstanding customer service, fast, and worked with me to get the best price for my trade. From the time I arrived until the time I left the staff were pleasant and helpful. Thanks! Ryan get the best price for my trade. From the time I arrived until the time I left the staff were pleasant and helpful. Thanks! Ryan More

by rcleveland3030 Verified Customer Verified Customer

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All excelente as always!!! People at service department take care of everything I asked and my car was ready on time!!! Thank you so much take care of everything I asked and my car was ready on time!!! Thank you so much More

by ADRIANALLACER Verified Customer Verified Customer

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Extremely pleasant and easy process. I’m happy to have bought here and will be returning for services and more vehicles! The sales staff and management seemed genuine. bought here and will be returning for services and more vehicles! The sales staff and management seemed genuine. More

by Katie.brunacini Verified Customer Verified Customer

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BEST VW experience I’ve ever had! I had previously gone to HB & Garden Grove, but was not satisfied with the “pushy” environment so I decided to give Capo VW a shot. I have been going to VW for 7 years now to HB & Garden Grove, but was not satisfied with the “pushy” environment so I decided to give Capo VW a shot. I have been going to VW for 7 years now & this is the first time I’ve ever been highly satisfied with my service. Thank you Chuck, Nick & Paul for excellent customer service and overall just listening! Not once did I feel pressured or persuaded, and they made it a very calm and for my first time, an exciting environment! Thank you Capo VW. Highly recommended! More

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