Chuck Lilly
Chuck Lilly at Capistrano Volkswagen

Chuck Lilly | Page 3

Sales Associate

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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5.0
42 Reviews

Specialties & Trainings

Volkswagen Elite Certified

5.0

42 Reviews

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42 Reviews of Chuck Lilly

October 21, 2020

Dealership Rating
Employee Rating

Chuck and Nick were both such a pleasure to work with! They were professional and hassle-free throughout the entire process. They stuck with us and supported us as I went back and forth on the decision an More

by brittanyafielding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Paul Clark

Oct 22, 2020

Capistrano Volkswagen responded

Here at Capistrano Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Kate

October 14, 2020

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Employee Rating

Chuck was great to work with. He was friendly, informative and not pushy. Nick, his manager, was also friendly and helpful. Both seemed sincere in their approach and efforts. More

by Anthony S
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2020

Capistrano Volkswagen responded

Anthony, thank you for taking the time to share your thoughts on working with Nick and Chuck. We're glad to hear they delivered such a great experience! Kate

August 14, 2020

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Employee Rating

Outstanding Dealership This is the second VW I have purchased from Capistrano. The sales team, Mr. Lily in particular, is wonderful to work with. I also highly recommend the More

by LESLIE_MCCULLOUGH62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Mike Stieber , Jeff Maris

Aug 31, 2020

Capistrano Volkswagen responded

Leslie, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate

July 22, 2020

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We always receive the best service when it comes to buying or leasing a car through Capo VW! The staff has consistently been professional and friendly throughout the six years we’ve visited the dealers More

by kacytlane
Recommend Dealer
Yes
Jul 23, 2020

Capistrano Volkswagen responded

Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that we earned your repeat business! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate

July 17, 2020

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Outstanding customer service, fast, and worked with me to get the best price for my trade. From the time I arrived until the time I left the staff were pleasant and helpful. Thanks! Ryan More

by rcleveland3030
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Paul Clark , AJ Jamshidi

Jul 17, 2020

Capistrano Volkswagen responded

Ryan, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

July 02, 2020

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Employee Rating

All excelente as always!!! People at service department take care of everything I asked and my car was ready on time!!! Thank you so much More

by ADRIANALLACER
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Richard McAllister

Jul 03, 2020

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

June 12, 2020

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Employee Rating

Extremely pleasant and easy process. I’m happy to have bought here and will be returning for services and more vehicles! The sales staff and management seemed genuine. More

by Katie.brunacini
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci , AJ Jamshidi, Steve Skinner

Jun 23, 2020

Capistrano Volkswagen responded

Hi Katie, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate

February 28, 2020

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Employee Rating

BEST VW experience I’ve ever had! I had previously gone to HB & Garden Grove, but was not satisfied with the “pushy” environment so I decided to give Capo VW a shot. I have been going to VW for 7 years now More

by Jami
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Paul Clark

Feb 28, 2020

Capistrano Volkswagen responded

Hi Jami, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Chuck, Nick and Paul to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Kate

January 26, 2020

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Employee Rating

Great experience! Every aspect in dealing with Capistrano Volkswagen was great. From working with Chuck Lilly to negotiations, finance and driving off with a beautiful More

by Stephanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Paul Clark

Jan 26, 2020

Capistrano Volkswagen responded

Hi Stephanie, Thank you for your business and this review. We're happy to hear that Chuck and the sales team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Kate

October 08, 2019

Dealership Rating
Employee Rating

Chuck Lilly was awesome! Chuck was awesome. We purchased two Jettas and a Beetle over two days. The information was fair and when I brought up a concern Chuck handled as if it More

by joharleyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2019

Capistrano Volkswagen responded

Thanks for sharing your experience at Capo VW! We appreciate you trusting us with the purchase of not just one, but three VW's! We will share your wonderful feedback with Chuck and the sales team and hope you will see us again for any future automotive needs. Enjoy your new vehicles - Kate

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