Chuck Luciano | Page 10

Very easy smooth transaction... I leased 2015 E250 from Mr. Luciano and he was very courteous and know how to listen to customers needs. He will bend every possible way to satisfy t I leased 2015 E250 from Mr. Luciano and he was very courteous and know how to listen to customers needs. He will bend every possible way to satisfy the deal and very straight up with the deal. Experience he provided was different from other dealers and pleasure. Have not found any other sales person like this guy.. More

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Car lease My recent experience at Ray Catena Benz can't by rated nothing less than 5 star. Chuck Luciano worked with my schedule and even sent the cars to me to My recent experience at Ray Catena Benz can't by rated nothing less than 5 star. Chuck Luciano worked with my schedule and even sent the cars to me to test drive. He went out of his way to get me the best deal possible. I was looking at the glc and walked out with an E class. To put the icing on the cake he had the car delivered to my house because I couldn't go to them to take the delivery. Delivery consultant Jesus was very courteous and explained everything at the time of delivery. Overall they made a stressful ordeal into the most relaxing experience. Chuck is the best can't say anything less. More

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Chuck Luciano's professionalism I'm very impressed with Chuck's courteous and professional personality, he has worked with me very closely and I'm going to refer all my friends and f I'm very impressed with Chuck's courteous and professional personality, he has worked with me very closely and I'm going to refer all my friends and family to him/Ray Catena. More

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easiest and smoothest car buying experiance you can ever hav I have dealt with many car dealerships over my 40 plus years of buying cars their is nothing that has ever come close to the level of service received I have dealt with many car dealerships over my 40 plus years of buying cars their is nothing that has ever come close to the level of service received at Ray Catena. I have been dealing with the same sales rep Chuck Luciano for i dont know how many years he is always on top of his game. I walk in he has everything ready and out the door i go with a new car. always follows up with me calls for my birthday again nothing like the Ray Catena experience . More

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Amazing from Start to Finish with Chuck Luciano My interest in cars as a young girl began early on. And has only grown as an adult. As the designated car purchaser for a large extended family, I h My interest in cars as a young girl began early on. And has only grown as an adult. As the designated car purchaser for a large extended family, I have had countless experiences with car dealerships in the luxury arena. I have to say that my experience working with Chuck was second to none. I live in Manhattan, with a lease becoming due on another Mercedes several months down the line. I had been contacted by MBUSA with incentives to pull forward and wanted to consider my options to move from my current 2015 E class to the 2017. I dealt with several dealerships in New York, and have previously purchased from the Ray Catena family (but not from Ray Catena MB). I have purchased 4 vehicles over the last few years in NJ. That being said, I knew exactly what I wanted in terms of vehicle and had a clear idea of where I needed to be at monetarily for it to make sense for me to opt to end my lease now, From the moment I was referred to Chuck, he was a straight shooter. No games, no delays, no playing around. He made the process absolutely seamless. He is a person of his word. Chuck was extremely prompt and reponsive, via email and telephone and even provided me with a way to reach him over the Memorial Day holiday weekend, which no other salesperson from other dealers had done. . He rightfully gained my trust and my respect, even before I ever met him in person, which speaks volumes. I was able to organize the entire deal without ever entering the dealership, until the day of delivery. Delivery day was seamless. The papers were drawn, no bait and switch, and Chuck was super organized. There was not a single step in the process that had been overlooked. I have been in dealerships when I have arrived on the day of delivery and I am reading through the papers (I am an attorney) and things are not as agreed upon or there are careless mistakes. Or I was not offered responsible additional lease options such as pre-paid maintenance or tire/wheel insurance, which caused chaos in finalizing prior deals. Chuck handled everything from soup to nuts from notifying my insurance carrier, preparing and even printing my new insurance ID cards, preparing my temp registration and DMV paperwork, to installing my EZ Pass strips in my new vehicle. Chuck's attention to detail was amazing. In addition, I had the pleasure of meeting Derrick, his manager. A lovely gentleman as well. Tyler, the delivery specialist, made learning the features of the new car also seamless. I have to say, that Chuck even called me later in the day after I took delivery to make sure that I had arrived back to New York safely. This is 7 star service at its best. It is without reservation that I highly recommend working with Chuck Luciano and his team at Ray Catena. More

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Finance Department We have leased many cars from this dealership over the years. The Finance Department would have to do some additional work and prepare a letter for us We have leased many cars from this dealership over the years. The Finance Department would have to do some additional work and prepare a letter for us. Our sales person Chuck and one of the Managers Joseph Scribellito have both had several phones call and e-mails sent to them and they have NOT returned any calls or e-mail. It is so sad that a dealership like this that we have had a good experience turn so bad. It is true that customer service is DEAD!!! Simply amazing that your finance department was NOT willing to take a little bit of extra time and help a long time customer not to even say that a customer that is disabled too. Not only will we be contacting Mr. Catena to let him know of the treatment and lack of service we received we will take our business to a car company that wants our business sorry that we took up your time you weren't doing us any favors and thanks for showing your true colors as a dealership all over a phone call with your finance department and Mercedes Benz Financial. Why was the other dealership able to do it and NOT yours because you are too lazy. More

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Shopping experience This was the most pleasurable car shopping experience I have ever had. Staff was very helpful and friendly. Most times I feel like I am being held hos This was the most pleasurable car shopping experience I have ever had. Staff was very helpful and friendly. Most times I feel like I am being held hostage by the salesperson but at this dealership there was a feeling that they actually cared about you. There was no badgering about what I wanted my payments to be or what was my budget. I was asked about what car I was interested in, offered a test drive, and we then sat down to discuss the deal. Very painless and pleasurable. I have been at other dealerships where I have been there for 4 to 5 hours trying to make a deal on a car. I think this is designed to wear you down until you agree to anything just to get out of there. At this dealership there was nothing like this. I was in and out, with deal in hand, in a little over an hour. Would definitely recommend the dealership to anyone and I know I will definitely go back again. More

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Let say first of all I went in on Saturday browsing not sure if I really was in the market for a car, then I met Chuck and by Tuesday we had a new mercedes benz being delivered on a tow truck in my drivewa sure if I really was in the market for a car, then I met Chuck and by Tuesday we had a new mercedes benz being delivered on a tow truck in my driveway. Unbelievable, I got to day Chuck is a true professional in sales, not aggressive but confident in presenting the car for purchase. And the kicker is he is searching for another car for my wife now. He makes so easy, and I would recommend Chuck to anyone I know who is looking to buy a car. To end I have bought all my cars from Ray Catena's dealerships. A new LX470 from Oakhurst and not to mention their service department is the best. Thanks and keep up the wonderful service. William Mckenzie More

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Chuck Luciano made the process seamless. He is not only Chuck Luciano made the process seamless. He is not only very knowledgeable about his cars, he had terrific followthrough with completing the paperwor Chuck Luciano made the process seamless. He is not only very knowledgeable about his cars, he had terrific followthrough with completing the paperwork in a very efficient way.He is a great guy and made my wife and I very comfortable and was very reassuring. I will recommend Chuck and Ray Catena Mercedes to anyone I know who is looking for a new car. Chuck is my guy when I get my next car More

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This past May, 2012, I leased a 2012 Mercedes GL450 from Ray Catena Mercedes. I had the pleasure of working with Mr. Chuck Luciano. I am writing to commend him on the level of customer service that I recei Ray Catena Mercedes. I had the pleasure of working with Mr. Chuck Luciano. I am writing to commend him on the level of customer service that I received and continue to receive from Ray Catena as a consequence of Mr. Luciano's professionalism and attention to the highest level of customer care. The transaction was effortless without Mr. Luciano resorting to any type of hard sell tactics. Any questions or issues regarding the car, Chuck has been available to provide support and answers. Simply stated, in the future, I will not purchase or lease a Mercedes from any other dealership other than Ray Catena, and I will continue to recommend the dealership and Chuck to friends and family interested in purchasing a vehicle. My positive experience with Chuck has also been followed with excellent customer service provided by Ray Catena's service team of Randi W. and her co-workers. More

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