Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 8

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
639 Reviews
5.0

639 Reviews

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639 Reviews of Cisco Lugo

November 11, 2025

Dealership Rating
Employee Rating

Cisco the service manager was exemplary. Everything I needed got done in a timely and transparent way. More

by Jimmy J. Pavelka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 11, 2025

Dealership Rating
Employee Rating

Your staff is very helpful. Get you in quicken, and out pretty fast and knowledgeable help you very well with your vehicle.And thank you More

by sheffieldchristopher5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 11, 2025

Dealership Rating
Employee Rating

Service was excellent, attentive service manager, work completed quickly and cleanly, great experience, will come back More

by zzlirp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 09, 2025

Dealership Rating
Employee Rating

The service department displays great customer service! My truck was out of there in a timely fashion. More

by PUDDIN917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale , Daryl Hoe

November 09, 2025

Dealership Rating
Employee Rating

The process couldn't have gone smoother. From the moment I made the appointment online to the moment I checked out. Thank you to the professional staff. More

by EHAWKES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 08, 2025

Dealership Rating
Employee Rating

Great customer service. Friendly attitude. Prompt service. Thank you for the free hand car wash. More

by ashbys_tcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 07, 2025

Dealership Rating
Employee Rating

Cisco is an AWESOME service rep. Very professional and make sure my appointments go as smoothly as possible. Very accommodatable and communicates well. Excellent customer service not More

by biancatatum3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 07, 2025

Dealership Rating
Employee Rating

Southern Acura of Newport News Virginia continues to perform excellent service at their temporary location just up the road. More

by ralphurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Nov 07, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 04, 2025

Dealership Rating
Employee Rating

Very polite staff, great service, first visit here I feel comfortable and confident with the service provided More

by kennesiaj14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 01, 2025

Dealership Rating
Employee Rating

She’s always helpful. Customer service is excellent. Couldn’t ask for anyone better. I love coming to Acura. More

by PPIERCE970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

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