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Clarence Smith
Clarence Smith at Volkswagen of Downtown Chicago
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Clarence Smith

KBB Acquisition Specialist

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Clarence Smith

May 01, 2025

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Employee Rating

Came in to appraise my car. Friendly guy, helpful and answered all my questions. Wonderful experience. 5 Star More

by Tommy Malone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 01, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 01, 2025

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Walked away not feeling finessed. Appreciate everyone who helped me with my trade-in... into my new Car! Everybody was patient with me walked through it. Didn't take all day either.. More

by DennisReign
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Caprile, Davis Luckett

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May 01, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

April 29, 2025

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Everybody at Downtown Volkswagen are soo welcoming. . Lol also dog friendly...I came to trade in my car. They have a great selection on new or used cars.. More

by Gwisemen
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
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Apr 29, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 29, 2025

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Thank God Downtown Volkswagen had a Kbb (Kelly Blue Book) Department..... I wasn't sure if I was selling or trading. Clarence appraised my car, and brought me right to a salesmen named Jimmy. All sooo very h More

by cecilburke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun Scriven, Jimmy Caprile, Davis Luckett

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Apr 29, 2025

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

April 28, 2025

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Came in worked with Clarence, and Angel. I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! More

by Mason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelia House, Jimmy Caprile, Davis Luckett, Angel Guadalajara

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Apr 28, 2025

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 28, 2025

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very satisficed after coming to Downtown VW. Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near fu More

by StacyN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun Scriven, Kelia House, Jimmy Caprile, Davis Luckett

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Apr 28, 2025

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

April 25, 2025

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Loved my experience 10/10 Helped me out well kept me informed an didn’t rush me.. Look for him when selling your car! More

by Liz Bates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

April 25, 2025

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Employee Rating

Jimmy really made it easy to come and get a car ! We were a little trouble and he made it a smooth and easy process More

by Jc
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Aguilera, Jonathan Oomens, Kelia House, Rocco Cesario, Jimmy Caprile, Davis Luckett, Julie Alejandre

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Apr 25, 2025

Volkswagen of Downtown Chicago responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 23, 2025

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Employee Rating

Clarence was very helpful with me when I called in . Easy to talk too and got the job done More

by Benfrank1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

April 22, 2025

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Employee Rating

Got me in an out fast… was helpful explained everything to me… Was very nice and accommodating! More

by Liz Bates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 22, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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