Clayton Einck | Page 35

Norm Rreeves Honda put the wrong fuel pump in when I brought my Passport in for a mandatory recall. -You’re fault. My passport has had multiple problems with the engine since then. Then on Dec 15th, brought my Passport in for a mandatory recall. -You’re fault. My passport has had multiple problems with the engine since then. Then on Dec 15th, my Passport stalls during traffic hour because of the wrong fuel pump in the number one and number 2 lanes and would not shift into neutral. Dec 16th I brought my Passport in and did not receive the car back until after Christmas and when you recievied the part, it was the hi-pressure fuel pump which is the wrong pump, so you had to send it back and I continued to wait until the correct one arrived. I’m a single dad with 3 kids with no car for Christmas and when I asked Norm Reeves for a loaner car, your response was “we don’t do that here”. Who knows what kind of significant damage has been caused by Norm Reeves’s negligence. Even stated to me, via email by Honda’s own online techs that there would most likely be “significant damage.” And yes, I have the paperwork for all of these events and the online records. So no, I am not happy about my car, my Christmas and New Years plans with my kids and no car. The negligence and the lack of concern for another human being is just despicable. More

by Matthocking Verified Customer Verified Customer

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Service representative Clayton Einck at Norm Reeves went above and beyond to help me get my car working again; including contacting the company holding the extended warranty on my car to see if necessary pa above and beyond to help me get my car working again; including contacting the company holding the extended warranty on my car to see if necessary parts and labor would be covered. More

by Pageaire Verified Customer Verified Customer

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Great service and support thx again Clayton. I’ll be there soon for my next service soon I’ll be there soon for my next service soon More

by THEBOMBGEORGE Verified Customer Verified Customer

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Great services and get the work done fast. Great work and well done. Super A++ Great work and well done. Super A++ More

by Dienvan11 Verified Customer Verified Customer

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Clayton was great! Norm Reeves went behind my back and turned off my Lojack. I have written multiple times. I emailed and all I received was a calm back asking if I wou Norm Reeves went behind my back and turned off my Lojack. I have written multiple times. I emailed and all I received was a calm back asking if I would like to purchase a car. They didn’t care to solve my problem. The second star was I believe a Honda is a great car it has good value. Service at Norm Reeves in Huntington Beach for 10 years has always been stellar. I once went to Norm Reeves in Alhambra and they did not honor the tire agreement. I prevent Norm Reeves in Huntington Beach for service More

by Mrchristopherdiaz Verified Customer Verified Customer

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Ivette atención is one the best I always have, and the store is amazing service for everyone!!👍 store is amazing service for everyone!!👍 More

by Elisa_447 Verified Customer Verified Customer

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Great Sercice, Good People, love coming to this norm reeves Honda HB, No dealer top this one reeves Honda HB, No dealer top this one More

by Jaronmnelson Verified Customer Verified Customer

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Friendly service. Great prices. Will definitely be coming back for service. Love Norm Reeves Huntington Beach! Great prices. Will definitely be coming back for service. Love Norm Reeves Huntington Beach! More

by Tinaramos Verified Customer Verified Customer

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Very helpful Provides ride to get you where you need to when your car is dropped for service or need repair when your car is dropped for service or need repair More

by Luis Verified Customer Verified Customer

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Good best service friendly The answer all my question what I need for my car I wanna thank you for everything. It was the best service I ever have.👍👍👍👍👍👍👍👍👍 what I need for my car I wanna thank you for everything. It was the best service I ever have.👍👍👍👍👍👍👍👍👍 More

by ashleymia912 Verified Customer Verified Customer

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