Clayton Geaslin

I have one issue. The valve stem caps I had on all 4 tires were like welded on. Your guys did a great job but I can’t understand why they did for the one tire that was The valve stem caps I had on all 4 tires were like welded on. Your guys did a great job but I can’t understand why they did for the one tire that wasn’t replaced a phone call asking me would have been nice. Now I have to go and get this fixed. Cause if I get low on air or flat I’m screwed More

by ewalge Verified Customer Verified Customer

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I purchased a used non-Toyota vehicle and when I went to pick up my vehicle only then did they realize that they had drained the battery while prepping the car and so I had to wait while they charged it and pick up my vehicle only then did they realize that they had drained the battery while prepping the car and so I had to wait while they charged it and make sure the battery held charge otherwise I would have had to wait while they replaced the battery. They did not have the front license plate attached as they did not have the right holder to attach it nor had they ordered one prior to me picking up the car so I have to wait for them to get it delivered. I found a dent/paint chip in the drivers side that was not there previously meaning that they did it while working on the car. If I hadn’t mentioned it, they would not have. Only then did they offer to have someone come out to me to fix it. Before I could even get the car home, the low engine oil light came on. I then had to drive the car back to the dealership the very next day (I live an hour away) so the service team could look at it because they had said that they changed the oil recently. They find that an oil leak that they said they had fixed, wasn’t completely fixed. So I had to leave the car that I had for barely 24hrs for the weekend so they could fix it correctly this time. They gave me a loaner car and since I picked up the car again I have not had an issue but the trust is lost. I had already given them a sizable down payment and financed even more so I would have expected the car to have been gone over thoroughly before I picked it up and it’s clear they barely did anything. It’s too bad because everyone I spoke with was very nice and the loaner car they gave me was a great drive and I could see myself purchasing one as my next vehicle. But it certainly won’t be from NYE. I’m still not convinced I won’t have issues with the car but fingers crossed. Not sure if they’re this careless with their Toyota vehicles but it’s pretty clear they don’t care much about non-Toyota vehicles. More

by gljasinski Verified Customer Verified Customer

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Best service dealer we have very gone to. Friendly, convenient and fast. We will continue to use NYE service. Friendly, convenient and fast. We will continue to use NYE service. More

by Ttowne82 Verified Customer Verified Customer

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Easy to make appointment for tire rotation and yearly inspection. Professional and competent staff. Courteous. inspection. Professional and competent staff. Courteous. More

by chrsjtsgrl Verified Customer Verified Customer

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Dealer has a good selection of vehicles. Dave the salesman was knowledgeable. It was a smooth and fast transaction. Wasn’t pressured into any extra things Dave the salesman was knowledgeable. It was a smooth and fast transaction. Wasn’t pressured into any extra things More

by CHARLIEWAHL Verified Customer Verified Customer

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Very efficient. All questions answered. Very nice staff. Friendly. Relaxing atmosphere. Hot drinks available. Kids corner for the little ones. All questions answered. Very nice staff. Friendly. Relaxing atmosphere. Hot drinks available. Kids corner for the little ones. More

by MARYANNTALENTO517 Verified Customer Verified Customer

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Everything went extremely well. I am pleased. All questions were answered. I will not hesitate to return I am pleased. All questions were answered. I will not hesitate to return More

by MARYSNOWBIRD Verified Customer Verified Customer

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The team at NYE were very thorough and worked with my insurance and myself to complete the job. They helped me initially when they informed me that the damage caused by rodents may be covered by my insur insurance and myself to complete the job. They helped me initially when they informed me that the damage caused by rodents may be covered by my insurance. I removed one star as the dealership had my vehicle for about a week, did close to $10k worth of work on it and returned to me without a quick wash to the outside. Seems like a dealership should be able to do that for their customers when doing that extensive of a job. A car wash was included at other dealerships I’ve used before coming to NYE. More

by katehannon Verified Customer Verified Customer

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Service was timely and professional. Would recommend the Nye Toyota Service Department. Convenient appointment scheduling. Would recommend the Nye Toyota Service Department. Convenient appointment scheduling. More

by MWGILBERT1 Verified Customer Verified Customer

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I spoke with Clayton on Friday to schedule my appointment the following Monday. Upon my arrival; I was greeted by Andrew. Both were very professional and helpful. Andrew kept me updated on the status of m the following Monday. Upon my arrival; I was greeted by Andrew. Both were very professional and helpful. Andrew kept me updated on the status of my vehicle and explained the results in laymen's terms. I have been a customer of NYE Toyota since 2014 and have no plans on going anywhere else! Keep on doing what you do! More

by ROACH.LJ Verified Customer Verified Customer

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