Clayton Prescott

Need to reevaluate how your approval process for additional recommended services. I tried to approve online from text msg link - final approval after signature didn’t work; called service and left additional recommended services. I tried to approve online from text msg link - final approval after signature didn’t work; called service and left vmail with approval and also texted the technician with approval. None of the approvals were received and now I have to make a 2nd trip to finish services. More

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Great group of people working for this company that says a lot about the management and the ownership I have trusted them for years! Keep up the good work. a lot about the management and the ownership I have trusted them for years! Keep up the good work. More

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Excellent customer service and timely. My advisor, Jamie, was very communicative helpful. Especially given another Acura dealer in Cleveland caused the issue. Acura Columbus made it right! My advisor, Jamie, was very communicative helpful. Especially given another Acura dealer in Cleveland caused the issue. Acura Columbus made it right! More

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I was so surprised that there still is a business that treats you so kindly. From the gentleman that checked me in to the friendly staff. I told all my clients about Acura of Columbus and I even had peopl treats you so kindly. From the gentleman that checked me in to the friendly staff. I told all my clients about Acura of Columbus and I even had people with other cars ask if they could bring their cars there. I couldn’t be more happy and when I do need a new car this is the place I will go to. More

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I have been coming here for years for my 2013 Acura TL - always great service. The team is kind, responsive, and update me of what the issues are by order of urgency when I bring my car in. Whether I stay o always great service. The team is kind, responsive, and update me of what the issues are by order of urgency when I bring my car in. Whether I stay onsite or get a “Lyft” to where I need to be, their response time is timely and they keep me well-informed. I have been helped by Todd Skidmore, Jami Meredith, Zach Zuene, and Clayton Prescott - an amazingly wonderful team that goes the extra mile EVERY time and exude professionalism/care in all they do. A huge thank you to the service team on the floor and in the shop - I am grateful! I will keep coming back! More

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Loaner was appreciated, service advisor was very friendly and communicated well. However, a 12,000 dollar quote on a repair that “might” fix the problem instead of completing thorough diagnostics to truly de and communicated well. However, a 12,000 dollar quote on a repair that “might” fix the problem instead of completing thorough diagnostics to truly determine root cause was disappointing on behalf of the technicians. Furthermore, failure to reassemble my interior correctly causing interior LED accent lights to be inop, and speaker feedback present through a loose ground added to frustrations. Will be exploring other service locations moving forward. More

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My experience with your service department was excellent. Having recently purchased an NSX, I wasn’t really sure about where to get it serviced since it’s not your typical car. Asking around, I heard that Ac Having recently purchased an NSX, I wasn’t really sure about where to get it serviced since it’s not your typical car. Asking around, I heard that Acura Columbus was the place to go. I was not disappointed. Everything I wanted done (oil change and brake fluid change) was taken care of by a master technician within the time promised. Everyone in the service department were very friendly and professional. They get an A+ from me. 🙂 More

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Clay, makes repairs easy to understand. And, he lets me ask all the questions I need about my car. He never makes me feel less than. Thank you! And, he lets me ask all the questions I need about my car. He never makes me feel less than. Thank you! More

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The service department is always incredibly fast and courteous. Their pick up service is an amazing bonus! courteous. Their pick up service is an amazing bonus! More

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We were waited on quickly and efficiently from drop off, getting a loaner car and picking up our car! Everyone was friendly! getting a loaner car and picking up our car! Everyone was friendly! More

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