Clayvius Baker

Very good communication about the status of my repair work. Everyone was very friendly. The work was completed in a timely manner. work. Everyone was very friendly. The work was completed in a timely manner. More

by almax Verified Customer Verified Customer

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Loved that they sent a video and told me everything that was done and if any problem was encountered. was done and if any problem was encountered. More

by dlfowler59 Verified Customer Verified Customer

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Fight for customers a little bit more. It’s has been really hard having a Subaru. It’s has been really hard having a Subaru. More

by jwhitmanarrington Verified Customer Verified Customer

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I needed a 30,000 mile check (a bit early). Arrived almost half an hour early (9:40 am). Had asked for a loaner (which was provided). I was told it would 3 to 4 hours. Told them that I would Arrived almost half an hour early (9:40 am). Had asked for a loaner (which was provided). I was told it would 3 to 4 hours. Told them that I would be back with the loaner in 3 hours. Came back and freaking sat there until 5:15 that afternoon! I actually hunted down my service writer and was told that I had been put on the back of the list as I was not a "waiter". Seriously? I had a freaking appointment! Was basically ignored until sw came out and told me that I needed a full alignment as there were chunks out of my tires and I must drive on dirt and gravel (I do not). At this point it was 4 in the afternoon. I told him that I would handle it when I got home. At 5:15 some man comes (not my service writer) out to the lobby and says "you are all done I will take you to the cashier" and no one - I mean no one - went over my paperwork. Got home and I was so angry. Paperwork recommended 3 tires be replace, front and rear brake pads be done and that I had declined the rear brake pads??? Then the checklist shows my shocks/suspension in RED needing immediate attention. I know that if my son had gone he would not have been treated this way. I watched during the afternoon. Multiple older people were similarly "put on the back burner" and basically ignored. Awful experience. I will drive to Fayetteville to get my car serviced in the future. More

by VAL11 Verified Customer Verified Customer

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Great greeting and sign in. Fast and complete service. Video was an extraordinary extra. Overall a 5+ star experience. Fast and complete service. Video was an extraordinary extra. Overall a 5+ star experience. More

by jsoskowis Verified Customer Verified Customer

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Great customer service. Been going here for 8 years. I’ll be back for my next service. Been going here for 8 years. I’ll be back for my next service. More

by ELUSIVEBUTTERFLY51 Verified Customer Verified Customer

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Although my repairs took a couple of hours, Clayvius, my service technician, kept me updated and was very kind to explain everything. The waiting area was comfortable and relatively quiet and providing gue service technician, kept me updated and was very kind to explain everything. The waiting area was comfortable and relatively quiet and providing guest internet access. After the technicians completed their work, my car was returned to me washed and vacuumed to complete an overall pleasant experience. More

by jetbatt94 Verified Customer Verified Customer

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Clayvius was great to work with. Due to scheduling issues that are done off site our appointment did not allow enough time for the repair. But, the team did a full inspection on our Due to scheduling issues that are done off site our appointment did not allow enough time for the repair. But, the team did a full inspection on our vehicle and came to a conclusion on the issue. Parts are ordered and a new appointment has been made along with a loaner car. Thanks for keeping us informed along the way! On a separate note which has nothing to do with Clayvius….the off site scheduling is a huge problem and inconvenience for the customer and the employees. We have to make an extra trip and that is not convenient since we are 1 hour away. Go back to your in house scheduling to keep everything running smoothly! The scheduler made an appointment for us that did not fit with the technicians work load. Frustrating to say the least. More

by baa.3gls Verified Customer Verified Customer

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Amazing service department. They met me when I arrived and kept me informed the entire time they had my vehicle. I’ll definitely be back. They met me when I arrived and kept me informed the entire time they had my vehicle. I’ll definitely be back. More

by KEV.SULLY7 Verified Customer Verified Customer

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Quick and efficient service. Communication was excellent thru texting and verbal. Explained both the invoice and the inspection results. Communication was excellent thru texting and verbal. Explained both the invoice and the inspection results. More

by 82STALL Verified Customer Verified Customer

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