Cliff Webb | Page 9

Service Writer Cliff Webb is an exception service writer and is the reason I continue to have my car serviced at Coleman Honda. I have known him for years and alway Cliff Webb is an exception service writer and is the reason I continue to have my car serviced at Coleman Honda. I have known him for years and always provides great customer service and even though I didn't purchase my vehicle at Coleman honda, I will continue to have my car service there because of Cliff. More

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Awesome service!!! My best experience with auto service ever. Cliff was so friendly and nice and taking time to explain/answer all my questions. Definitely will use thei My best experience with auto service ever. Cliff was so friendly and nice and taking time to explain/answer all my questions. Definitely will use their service again. A+++ More

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Excellent service, as usual Cliff Webb has been taking care of my two Hondas for many years and always provides excellent service with a smile. Also, he lets me drop off the cars Cliff Webb has been taking care of my two Hondas for many years and always provides excellent service with a smile. Also, he lets me drop off the cars at a moment’s notice and gets the work done on the same day. More

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The dealership has begun its inevitable decline My wife and I have been loyal customers for 20 years, having bought at least 10 cars/trucks ($300K+) and referred many people. We routinely dropped i My wife and I have been loyal customers for 20 years, having bought at least 10 cars/trucks ($300K+) and referred many people. We routinely dropped in just to say hello and were always greeted warmly. Until recently I considered Jim Coleman my dealership for life. Backstory is my son brought my car in for a “check engine” light a few days ago. He had the “error code” from the State Emissions. The technician diagnosed a dirty sensor in the engine air filter compartment and laid the blame on the independent company that changed my oil. Because the technician considered the sensor “damaged” (not faulty) my President’s Club and extended warranty did not apply. Price to fix was $500. I said no. They charged me (through my son) $175 for the diagnosis!! I emailed the Director of Client Services, the lead service manager and twice called the person who told me he is my personal service representative. Not one person has wrote me or called me back to discuss! This is a trend. Two years ago the Service department manager told me I was lying about some damage to my new car!! I was stunned. Last year I brought my car in to have a tire fixed (erroneously thinking my President’s Club covered it). When I picked the car up and found out it wasn’t covered… no problem. I whipped out a $20 (the cost at other tire companies) and was told the dealer cost was $85!! While some of the issues can be misunderstandings that I believe can be worked out with conversation it seems they just are no longer interested in conversation… or in my continued business. It pains me greatly but they have lost my confidence and I can no longer give them my business or my unqualified recommendation. More

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Favorite dealership and service dept. I own a 2011 CR-V Honda. I continue to come back to the dealership for service because I am treated with respect, consideration, and appreciation. My I own a 2011 CR-V Honda. I continue to come back to the dealership for service because I am treated with respect, consideration, and appreciation. My favorite service gentleman is Cliff. He always explains what needs to be done to the car, and what has been done to the car. Highly recommended. A+++. More

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Sales Team Jonathan Jim, has outstanding customer service skills. He made the buying experience less taxing. He has a friendly demeanor, he is always available w Jonathan Jim, has outstanding customer service skills. He made the buying experience less taxing. He has a friendly demeanor, he is always available when you call him, and demonstrates integrity. He also showed great patience and understanding during the entire buying price. I would highly recommend Jonathan Jim to others when buying a car at Jim Coleman Honda. More

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Great Service!! Everytime I bring my car in for a service its a quick, easy and painful experience! Skylar has helped me a few times and he was great! Everytime I bring my car in for a service its a quick, easy and painful experience! Skylar has helped me a few times and he was great! More

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Great experience at Jim Coleman! Took car in for a safety recall and the service team drove me home and took care of the car with no issues. Thanks for making it so easy. Took car in for a safety recall and the service team drove me home and took care of the car with no issues. Thanks for making it so easy. More

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"'Ravi Gowda just sold me my Third Honda at Jim Colemans!"" I enjoy the new car buying experience that Ravi provides. He is patient with all my questions and in turn I accept his good advice. He even says hello I enjoy the new car buying experience that Ravi provides. He is patient with all my questions and in turn I accept his good advice. He even says hello when I am at the service department. He is terrific in explaining the newest features and feel he does his best to help me get my best deal. I am sure I will be returning to Jim Coleman Honda for my fourth Honda vehicle. More

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Great Service Great service. Cliff Webb has been my service tech for almost 10 years. He is always professional and always has a kind demeanor. Always have wonderf Great service. Cliff Webb has been my service tech for almost 10 years. He is always professional and always has a kind demeanor. Always have wonderful service experience at Jim Coleman’s Honda. More

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