Clinton Shelton | Page 5

Courteous, efficient, responsive service visit Appointment for Toyota Auto Care Plan oil change and 100 point courtesy check: service reps were very responsive, promptly checked my vehicle in for s Appointment for Toyota Auto Care Plan oil change and 100 point courtesy check: service reps were very responsive, promptly checked my vehicle in for service, the waiting area (lounge) is comfortable and relaxed with plenty of hot coffee, in having the Auto Care Plan the service reps checked my vehicle maintenance records & noted a tire rotation was due (which I had overlooked) and then performed that tire rotation above and beyond the oil change (thank you!), all in short order. The Service Department is efficient and well organized. More

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Purchasing experience The staff was polite, courteous and knowledgeable. We had a pleasant, no pressure, transaction, even though we just walked in off the street with no The staff was polite, courteous and knowledgeable. We had a pleasant, no pressure, transaction, even though we just walked in off the street with no appointment. We would recommend Jake, our sales representative, and Clinton, the finance guru, to anyone. More

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There was no B.S. I knew what I wanted and they helped me get it(and at a great price!) My options were explained straight forward and my values were respected. A great I knew what I wanted and they helped me get it(and at a great price!) My options were explained straight forward and my values were respected. A great buying experience. More

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amazing!!! Clinton made the process fast and painless! He was very easy to work with! We were in and out within a few hours and could not have been happier! Clinton made the process fast and painless! He was very easy to work with! We were in and out within a few hours and could not have been happier! More

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A breeze Walked in knowing what I wanted and got it done in 3 hours. No back and forth. Wife was thrilled with her new Rav. Thank you Walked in knowing what I wanted and got it done in 3 hours. No back and forth. Wife was thrilled with her new Rav. Thank you More

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Great purchase The sales Team were great. No pressure, finance guy was a huge help in deciding additional warranty. We bought a 2nd car from them to. The sales Team were great. No pressure, finance guy was a huge help in deciding additional warranty. We bought a 2nd car from them to. More

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No pressure sales, personalized service I'm impressed with the community feel of Lithia Toyota, and that they know me by name every time I come in. I have appreciated the value I have receiv I'm impressed with the community feel of Lithia Toyota, and that they know me by name every time I come in. I have appreciated the value I have received in the vehicles I leased or purchased for the price. I also am grateful for the stellar service and extra value I receive from their service. I appreciate the Courtesy Van as well. Jim Harmon is exceptional! More

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vehicle purchase made the process easy, honest, patient. Best experience ever buying a car. Not pushy! sales person was amazing, finance was easy, got a great vehicl made the process easy, honest, patient. Best experience ever buying a car. Not pushy! sales person was amazing, finance was easy, got a great vehicle More

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Amazing!! Will definitely buy from them again! Clinton Shelton was phenomenal! We were looking at a lower cost vehicle and he treated us like we were buying the highest priced vehicle on the lot. H Clinton Shelton was phenomenal! We were looking at a lower cost vehicle and he treated us like we were buying the highest priced vehicle on the lot. He was very attentive and never pushy. We had the opportunity to buy a similar vehicle at two other dealerships for slightly less money, but Clinton won the sale because we truly felt he would stand by the purchase. (MAN AM I GLAD WE LISTENED TO OUR GUT!) This is where it gets really good.... after minimal negotiations, (they showed transparency and honesty about what they needed) we landed on an "as is" price with no conditions. As he pulled the car out of detail, Clinton noticed a tail light was out and asked if I would bring it back in the next week to change that out. It was almost 8pm on a Saturday at this point so they were down to minimal staff. Monday morning I sent him a message about the tail light, and a tire sensor service warning I had noticed on the way home. He messaged me back within a few hours and said I was set up with service and just to bring it in. It was so easy. While they were fixing the tail light it was discovered there was a wiring issue, they took care of it AT NO COST to me and did it with a smile. The tire sensor ended up needing to be replaced, that to was replaced FREE OF CHARGE. I would have thought it would stop there, but it didn't. They got me a new key fob and programmed it for me as well. I am over the moon with my experience and I HIGHLY recommend them to anyone looking for a new vehicle. They treated me like family. That isn't something you see every day anymore, especially in used car sales. More

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Highly Recommended I initially had a few issues buying my new Tundra, but the whole team stepped up to make sure I was happy with my purchase. I initially had a few issues buying my new Tundra, but the whole team stepped up to make sure I was happy with my purchase. More

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