Clinton Shelton | Page 5

No pressure sales, personalized service I'm impressed with the community feel of Lithia Toyota, and that they know me by name every time I come in. I have appreciated the value I have receiv I'm impressed with the community feel of Lithia Toyota, and that they know me by name every time I come in. I have appreciated the value I have received in the vehicles I leased or purchased for the price. I also am grateful for the stellar service and extra value I receive from their service. I appreciate the Courtesy Van as well. Jim Harmon is exceptional! More

Helpful 0

Report | Print

vehicle purchase made the process easy, honest, patient. Best experience ever buying a car. Not pushy! sales person was amazing, finance was easy, got a great vehicl made the process easy, honest, patient. Best experience ever buying a car. Not pushy! sales person was amazing, finance was easy, got a great vehicle More

Helpful 0

Report | Print

Amazing!! Will definitely buy from them again! Clinton Shelton was phenomenal! We were looking at a lower cost vehicle and he treated us like we were buying the highest priced vehicle on the lot. H Clinton Shelton was phenomenal! We were looking at a lower cost vehicle and he treated us like we were buying the highest priced vehicle on the lot. He was very attentive and never pushy. We had the opportunity to buy a similar vehicle at two other dealerships for slightly less money, but Clinton won the sale because we truly felt he would stand by the purchase. (MAN AM I GLAD WE LISTENED TO OUR GUT!) This is where it gets really good.... after minimal negotiations, (they showed transparency and honesty about what they needed) we landed on an "as is" price with no conditions. As he pulled the car out of detail, Clinton noticed a tail light was out and asked if I would bring it back in the next week to change that out. It was almost 8pm on a Saturday at this point so they were down to minimal staff. Monday morning I sent him a message about the tail light, and a tire sensor service warning I had noticed on the way home. He messaged me back within a few hours and said I was set up with service and just to bring it in. It was so easy. While they were fixing the tail light it was discovered there was a wiring issue, they took care of it AT NO COST to me and did it with a smile. The tire sensor ended up needing to be replaced, that to was replaced FREE OF CHARGE. I would have thought it would stop there, but it didn't. They got me a new key fob and programmed it for me as well. I am over the moon with my experience and I HIGHLY recommend them to anyone looking for a new vehicle. They treated me like family. That isn't something you see every day anymore, especially in used car sales. More

Helpful 0

Report | Print

Highly Recommended I initially had a few issues buying my new Tundra, but the whole team stepped up to make sure I was happy with my purchase. I initially had a few issues buying my new Tundra, but the whole team stepped up to make sure I was happy with my purchase. More

Helpful 0

Report | Print

We purchased a Toyota RAV4 we absolutely love our 2016 I want to thank Don the salesman clinton the finance rep and Micheal their manager for giving us an awesome experience purchasing out RAV4 and for exp I want to thank Don the salesman clinton the finance rep and Micheal their manager for giving us an awesome experience purchasing out RAV4 and for explaining our warranties to us in detail . You all treated us with patience n kindness n our experience purchasing a Toyota at the Billings dealership it was a learning experience and we appreciate u walking us through it step by step n thank u jake for the e price thank u very much! More

Helpful 0

Report | Print

Purchase of a 2017 Rav4 We have been looking for a car and dealing with another dealership and they just didn't feel like they wanted us to walk away with a vehicle, when we We have been looking for a car and dealing with another dealership and they just didn't feel like they wanted us to walk away with a vehicle, when we met Carl Stokes, he made us feel like her really wanted us to leave with a car. More

Helpful 0

Report | Print

Exceptional customer service! In an emergency situation, we decided to buy a new vehicle instead of waiting for a new engine! Jeff Cavazos, assistant service manager, was especial In an emergency situation, we decided to buy a new vehicle instead of waiting for a new engine! Jeff Cavazos, assistant service manager, was especially helpful and competent. His good judgment, attention, and persuasive efforts with the insurance company all helped us reach a good outcome. Also the top mechanic was able to diagnose the problem that was not even picked up by the computer checks and could have left us stranded in Eastern Montana. Norm Everett was extremely helpful in expediting our purchase of a 2017 Camry and getting us on our way home to Wisconsin. P.S. We read the "Terms of Use" below and do NOT agree with all of the legalese, but had to check the box in order to submit the review. More

Helpful 0

Report | Print

Respectful and kind This was our second experience with Terance and Clinton.....they went above and beyond to make sure we got the best deal possible on our 2017 Toy This was our second experience with Terance and Clinton.....they went above and beyond to make sure we got the best deal possible on our 2017 Toyota Sequoia!! Thank you Lithia Toyota of Billings and a special thanks to Terance and Clinton!!! More

Helpful 0

Report | Print

Consistent customer service We started using Lithia Toyota of Billings when we were staying for extended periods of time in Montana and needed our 2013 Prius serviced. All emplo We started using Lithia Toyota of Billings when we were staying for extended periods of time in Montana and needed our 2013 Prius serviced. All employees were courteous and work was done in a timely manner. Once we decided to move permanently to Montana we decided we needed an all wheel drive vehicle. We started our search on line and then met in person with Brittany Pierce. What a treasure we found! She loves cars, is car knowledgeable, and will spend the time needed to answer all questions. And, if she didn't know the answer she would find the answer. We were never rushed or pressured. On the day we took ownership of our Highlander Hybrid, Brittany took us through a trial run and opened the door for future visits as we start learning all the bells and whistles. She will even take care of scheduling our future service visits for us. For such a young salesperson, Brittany is very car knowledgeable, friendly, and available for contact. Brittany doesn't consider the job completed once her buyers take ownership. She is still there to support us. It was our lucky day when she took us under her salesperson wings and helped us make the right purchase for us. More

Helpful 0

Report | Print

Beware of a dealer that has to remove prices on vehciles I would like to warn consumers regarding sales at Lithia Toyota Billings. A dealership that has to remove prices from their vehicles as well as off o I would like to warn consumers regarding sales at Lithia Toyota Billings. A dealership that has to remove prices from their vehicles as well as off of the internet should be looked at as a dealership that is trying to conceal something from consumers. Then to call it a sale in the hopes of luring people in with the appearance of a sale is why car dealerships have earned the poor reputation that they now enjoy. More

Helpful 3

Report | Print