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369 Reviews of Cody Johnson
November 30, 2018
Good service, poor execution Rocker arm pressure sensor outage caused the car to be towed for service. I’m not a mechanic, but can’t they make the engine sensor fail “safe” like i Rocker arm pressure sensor outage caused the car to be towed for service. I’m not a mechanic, but can’t they make the engine sensor fail “safe” like in “crippled “mode so it can be driven for a few miles? The car was repaired by mid-morning the next day, so I Ubered over to retrieve. So far, so good! My Service Rep, Cody, was tied up with another customer, so I waited outside his glass office. I texted him that I was there to pick up my car. I doubt that he saw my text before he was picked up for lunch and was gone. I approached the receptionist, who was very helpful and tried to find someone else to assist me. She found a young lady 2 offices down who was very pleasant and gave me my paperwork. She left to get the car. Not sure what happened then, but it was probably another 6-8 minutes of nothing. The helpful receptionist saw me standing there and was apologetic as she tried again to help me . It was then that two reps in the adjacent office jumped in at the receptionist’s request. Pretty soon, they, too, disappeared. But they came back soon, with Cody, the 2 doors down rep, and the guy who retrieves the cars. After probably 30 minutes I finally got wheels again. Good service, poor execution. More
by TLC
Verified CustomerOther Employees Tagged: Don’t know all names...
November 29, 2018
Great service This was a routine service for oil change and tire rotation. I like that they me know about upcoming service and repairs so that I don’t get a surpris This was a routine service for oil change and tire rotation. I like that they me know about upcoming service and repairs so that I don’t get a surprise. Car wash is a nice perk. Typically the service is very quick but in the meantime, I enjoy their snacks and Starbucks coffe! More
by nanlavin
Other Employees Tagged: Nick Covino , Ayesha Begum, Brittiany Byas
November 06, 2018
Impromptu service I stopped by on a Saturday to see if they had availability to perform routine service. They did. My brake pads were at the minimum so also replaced th I stopped by on a Saturday to see if they had availability to perform routine service. They did. My brake pads were at the minimum so also replaced those. They resurfaced the rotors as well which is recommended when replacing pads. The service personnel was very pleasant. The waiting area was very inviting and staff were overall very pleasant. Very customer friendly and great ambience while you waited with the various complimentary amenities such as Starbucks coffee/hot cocoa machine, water, sodas, snacks, etc. The complimentary car wash and vacuum was a pleasant surprise as well as. not many dealers do these services anymore. Overall, I had zero expectations and was very satisfied with my visit to the service center. More
by 2016 MDX Owner
Other Employees Tagged: Older guy in sales was very nice in explaining to my 9 year son the workings on the compressor pump for inflating tire.
November 05, 2018
Acura Service Service advisor was good. Repair cost / estimate was accurate. I’m still not happy with Acura corporate. They know the RDX turbocharger has reliabilit Service advisor was good. Repair cost / estimate was accurate. I’m still not happy with Acura corporate. They know the RDX turbocharger has reliability problems. Turbochargers shouldn’t need to be replace for a faulty vacuum motor which just happens to be a non saleable part. Turbocharger plus labor $5,700. More
by 2007 Acura RDX
November 01, 2018
Wheel bearing replaced I felt the service team was dedicated to analyzing and addressing the problem. Cody was great at communicating progress and making sure that all work I felt the service team was dedicated to analyzing and addressing the problem. Cody was great at communicating progress and making sure that all work was satisfactory to the customer. More
by WHFLOYD
October 27, 2018
New Lease Purchase Buying a car from Jackson Acura is an excellent experience from start to finish. Their sales and service team are very professional as well as thought Buying a car from Jackson Acura is an excellent experience from start to finish. Their sales and service team are very professional as well as thoughtful. Would recommend Jackson Acura to anyone wanting a 5 Star experience. More
by TOMALGIE
Other Employees Tagged: Dmitry Gumanov, Sergei Potapoff, Nick Covino, Joey Andrews
October 18, 2018
Extremely Satisfied Overall satisfactory visit; Greeter and service agent were courteous and accommodating. Appreciated the frequent updates regarding the status of the r Overall satisfactory visit; Greeter and service agent were courteous and accommodating. Appreciated the frequent updates regarding the status of the repair from Cody. Highly Recommend. More
by HOTWIREENERGY
October 16, 2018
Transmisson flush and adjust My 2014 Acura RDX was still under drivetrain warranty. I was having shift point issues. Dealer discovered I had not changed my transmission fluid at r My 2014 Acura RDX was still under drivetrain warranty. I was having shift point issues. Dealer discovered I had not changed my transmission fluid at recommended interval. I explained that owners manual was not clear as to when to change fluid. Dealer agreed to change fluid and adjust shift points under warranty. I was very pleased with this outcome and would recommend Jackson Acura. More
by DSMUZIK
Other Employees Tagged: Rodney Jones
October 11, 2018
Awesome customer service This is the BEST Acura service center in the Atlanta area. The customer seervice is impeccable. There is no other service center that I trust with m This is the BEST Acura service center in the Atlanta area. The customer seervice is impeccable. There is no other service center that I trust with my vehicle! More
by dariusajones
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