Colby Burch | Page 10

Car has been in the shop non-stop since purchase I purchased a 2012 Acura TSX SE from Herb Chambers of Seekonk with relatively low miles for the year. My first mistake may have been observing and buy I purchased a 2012 Acura TSX SE from Herb Chambers of Seekonk with relatively low miles for the year. My first mistake may have been observing and buying the car at night, but I work late and that time was my only opportunity. Since my purchase, only a few months ago, the car has gone in for: Roof repairs, audio repairs, wheel repairs, seat repairs, paint repairs, underbody repairs, additional damage and observations that went untracked by carfax reports, and I just found out today that I need to have my transmission replaced - which is being done this upcoming week. I also have to replace my windshield because there is a two-foot crack streaming across my line of vision. This damage I now believe to have existed before my purchase, but again went unnoticed until the crack could not be ignored and it was too late. When I called about this situation my call was answered by a manager who basically told me it wasn't their problem and abruptly hung up on me. The cost of a new windshield (for those interested): ~$1100 not including install (factory) ~$400 including install (aftermarket) I've put quite a few miles on this car just having to drive it back and forth to the dealership and external shops. For a car that is only 3 years old it sure has had a lot of problems. I usually buy cars off of craigslist and have had better luck with those. For a purchase of this weight and sentimentality, you would hope that the car would stay original for a good portion of at least the length of the loan, but I'm now having to replace a good majority of items I never anticipated would become faulty or break within the first year of owning the car. You'd think with buying a "certified pre-owned" vehicle you'd at least have a year or two without having to visit the shop, but with this car it has not been the case. At this point, I am concerned with what else may go wrong, and this is unfortunate, as I've always wanted to own my Acura TSX. Don't get me wrong. I love this vehicle, which is why I'm doing my best to keep up with the maintenance. But it's coming to the point where I'm regretting my purchase, as I would have happily bought new for the same price I'm paying for this one. I wasn’t going to write either a bad or a good review, but after getting the news about my car today I thought it might help someone else when making a decision to buy a car from Herb Chambers. I don't think I'll be buying another vehicle from Herb Chambers or recommending their dealerships to anyone who may ask. ____________________________________________________________________________ As a side note, I'd like to mention that Colby Ferreira did an excellent job with the handling of the purchase of my vehicle. She remained professional throughout the exchange, and did her best to get me the lowest and most practical rate. So for that, I thank Colby for her service. More

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Time for a family car Visited here on a Saturday to look at new cars. Now, it was a hard day to begin with as I knew I would be trading in my convertible, and first dream c Visited here on a Saturday to look at new cars. Now, it was a hard day to begin with as I knew I would be trading in my convertible, and first dream car, for a family car. But, Sam G. was so helpful. He helped us look at other cars, and sat with us for hours as my husband worked on the deal. The sales team helped us work on getting the best deal and taking our trade in for the maximum it could, without making us feel pressured or like we were wasting time. I waited to put up my review until now, because we didn't pick up our new car until yesterday, but it was great. Sam wasn't even working but had another sales member (Colby) meet us, get our paper work done and show us how to work the new car. Everyone here was nice, patient and very friendly. No hard pressure sales for us. They made us feel welcome and understood the reason for our purchase and requirements (i.e. leather seats bc of dog hair!). I also want to mention how easy finance was to deal with, no pushy back end sales tactics, just good information. Thanks again to everyone! More

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Colby: The best yet. I had been looking for a Honda pilot for awhile and went next door to Tasca. Found the car I thought I wanted, signed the paper work and then everyth I had been looking for a Honda pilot for awhile and went next door to Tasca. Found the car I thought I wanted, signed the paper work and then everything fell through. Had a horrible experience. Then I went back to Herb Chambers, where I looked a few days before, and had a much better experience with Colby. She made me feel very comfortable with the whole process. She was very nice to me and my family. She made sure everything was perfect before getting my new car. I highly recommend Herb Chambers of Seekonk. Colby was a delight to work with. Thanks Colby. More

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Great service and price Colby Ferreira was so great to work with, she went over everything and told us what we needed to do, even how to cancel our previous plate so we didn' Colby Ferreira was so great to work with, she went over everything and told us what we needed to do, even how to cancel our previous plate so we didn't get taxed on it. She was very knowledgeable and friendly I would definitely work with her again if I need to get another car. More

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Excellent experience I arrived at the dealership having already chosen the car I wanted, however Colby was extremely helpful, knowledgeable, professional and courteous. C I arrived at the dealership having already chosen the car I wanted, however Colby was extremely helpful, knowledgeable, professional and courteous. Colby made herself available to me at all odd hours and accomodated my schedule which is not very easy to do. I also very much appreciate not being pressured into a purchase. Thank you Colby! More

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Outstanding again!!! This is the 2nd Honda Pilot I have bought from Herb Chambers Honda of Seekonk. Colby Ferreira was awesome to work with. I originally had thoughts of b This is the 2nd Honda Pilot I have bought from Herb Chambers Honda of Seekonk. Colby Ferreira was awesome to work with. I originally had thoughts of buying a different vehicle when I spoke with her. She never pushed and would check in with me occasionally to see if I had made a decision. I never once had that awful nagging feeling some salespeople can give. When I finally made up my mind and realized for the price quoted, the trade-in value for my 2009 Honda Pilot, the amazing service I have received over the years at Herb Chambers Honda of Seekonk, a new Honda Pilot was the only way to go. More

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