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Cole Craven
2,011 Reviews
2,011 Reviews
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2011 Reviews of Cole Craven
Verified Customer
August 09, 2022
Took 20 minutes before speaking with service advisor and took over 2.5 hours for an express oil change and tire rotation. Service advisor was very speedy and helpful. No cashier available to accept check took over 2.5 hours for an express oil change and tire rotation. Service advisor was very speedy and helpful. No cashier available to accept check so I had to use my credit card and pay the additional fee. More
by ALOW732
August 08, 2022
We were allowed to a drop off and get a ride home. That was good’. We were told that the car would be ready by noon the next day. That did not happen and we did not get a phone call explaining that t That was good’. We were told that the car would be ready by noon the next day. That did not happen and we did not get a phone call explaining that they were having difficulty getting a part. More
by MDIAhal
Other Employees Tagged: Eric Weaver
August 08, 2022
Honda of Freehold service department never disappoints🙂! It’s always a fast, friendly and excellent experience and the whole staff is amazing. I’ve been coming there since forever and I will continue to! It’s always a fast, friendly and excellent experience and the whole staff is amazing. I’ve been coming there since forever and I will continue to! More
by CAT19MARCO
Other Employees Tagged: Steve Mutchler, Eric Weaver , Jake Hendricks, Sal Hernandez, Claudia! 😁
August 07, 2022
Cole was very helpful in satisfying my vehicles needs. My budget did not allow all the recommended services and he helped me decide which were most necessary My budget did not allow all the recommended services and he helped me decide which were most necessary More
by RC.CALL
Other Employees Tagged: Steve Mutchler
August 06, 2022
Great experience with Jonathan in service department but not with others. I almost never leave reviews but my experience was really bad and I think there is likely others who have similar issues which can e not with others. I almost never leave reviews but my experience was really bad and I think there is likely others who have similar issues which can easily be avoided if maybe I speak up. I had to be in work by noon and proactively started calling at 735 am to no avail: proceeded to call multiple times leaving messages both on voicemail and with receptionist explaining the situation which were never returned. I finally spoke with Claudia (who was supposed to have returned my call and did not for an hour and a half) after having receptionist physically go to get desk and ask her to answer the phone. When I finally got to speak with I was pretty upset already and despite my explanation she was not helpful at all and also rude. When I came to the location with my vehicle she was no where to be seen but Jonathan took care of me and was very helpful, apologetic, and sensitive to the situation to make sure I was on the road as quickly as possible. My car was there for 3 days and he kept me informed every step of the way, excellent customer service and very professional. At pick up Jonathan was not working and I witnessed one member of the service department (unfortunately did not get his name) carrying the weight of everything (including Claudia leaving early with a customer outstanding and Cole literally watching videos on his cell phone with headphones in for my entire visit) who was very helpful and professional. Both the gentleman who rang me and the other customers up and Jonathan deserve glowing review. I only wish I had his name to properly credit him for going above and beyond in comparison to the other two. Your motto of doing it better is exemplified in only select members of your team which disappointing and frankly avoidable with even the minimum effort from the other team members. More
by NICOLE.HALLIWELL
Other Employees Tagged: Sal Hernandez, Jonathan 5 stars, gentleman who rang me up 5 stars, Claudia 1 star
