Coleman Hinojos
Coleman Hinojos at Bob Tomes Ford

Coleman Hinojos

New Car Sales

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

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4.6
27 Reviews
4.6

27 Reviews

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27 Reviews of Coleman Hinojos

October 14, 2026

Dealership Rating
Employee Rating

The sales and management staff were incredible. Negotiating was easy, they didn’t force any dealer ads and their financing options were next level. I will definitely be doing business here again. More

by bradleyb_19
Sales Price Transparency
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Recommend Dealer
Yes

October 03, 2026

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Coleman and TJ were great and made the experience easy and enjoyable. The whole process was easy as we drove from 1.5hrs away and they had everything set up and ready for us. More

by usmcro
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jamael Lee , TJ

October 02, 2026

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Very pushy and intimidating about buying overpriced extended warranty. Never received my documents from vehicle purchase and have reached out and still haven't received them. More

by Matthew Garrot
Recommend Dealer
No

Other Employees Tagged: Coleman Hinojos

Oct 05, 2026

Bob Tomes Ford responded

We sincerely apologize for your experience. We’re disappointed to hear that you felt pressured regarding the extended warranty and, even more importantly, that you have not received the documents from your vehicle purchase despite reaching out to us. That is not the level of service we strive to provide. We would appreciate the opportunity to make this right and get your documents to you as quickly as possible. Please reach out to our new Car Director, Taylor Munden, at 214-544-5009. Taylor will be happy to personally assist you and address your concerns. Thank you for bringing this to our attention, and again, we sincerely apologize for the frustration and inconvenience.

October 02, 2026

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⭐⭐⭐⭐⭐ I had a great experience from start to finish! Everyone was friendly, professional, and genuinely helpful. The whole process was smooth and easy, and I really appreciated the time and effort they More

by Ghabriel Molina
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

September 25, 2026

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Coleman and I discussed a price via text prior to me coming in. When I arrived he told me the sale price of the vehicle could not change. It took me leaving and then coming back to show my messages befo More

by MJOHNS1808
Recommend Dealer
No

Other Employees Tagged: Coleman Hinojos

Oct 05, 2026

Bob Tomes Ford responded

We sincerely apologize for the experience you had with us. We understand how frustrating it must have been to discuss and agree upon pricing through text, only to have a different experience when you arrived at the dealership. You should not have had to leave and return to have the agreed-upon price honored. We appreciate you bringing this to our attention, and we’re sorry we fell short of the level of service we expect to provide. We would like the opportunity to personally address your concerns and make this right. Please reach out directly to our New Car Director, Taylor Munden, at 214-544-5009. Thank you for your feedback. We take it seriously and hope to have the opportunity to restore your confidence in Bob Tomes Ford.

September 08, 2026

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Great experience at this dealership! Everyone was friendly, professional, and made the entire process easy and stress-free. Highly recommended. More

by Kristinal09
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Recommend Dealer
Yes

Other Employees Tagged: Jay Smith , TJ - 5 stars! He was phenomenal!

August 30, 2026

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I had an appointment and it still took over 4 hours before I drove off in my new car. The salesman assigned to me was helping other customers at the same time. Was told your dealership was not “set More

by drshlpr
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tommy Reed

Sep 07, 2026

Bob Tomes Ford responded

Thank you for sharing your experience, and please accept our sincere apologies for the frustration and inconvenience you experienced during your purchase. We understand how disappointing it is to have an appointment scheduled and still spend more than four hours at the dealership, especially when you had a three-hour drive home ahead of you. We also apologize for the confusion and inconvenience surrounding your credit union draft and financing. We understand why having to use financing at a significantly higher rate, even temporarily, was frustrating. Your concerns regarding the second key fob are also understood, and we want to make sure that is addressed promptly. While we’re glad to hear that the team members you did work with were polite and kind, we recognize that the excessive waiting and lack of communication overshadowed that experience. This is not the level of service we want our customers to receive. We would appreciate the opportunity to speak with you directly and work toward making this right. Please reach out to our New Car Director, Taylor Munden, at 214-544-5009. Taylor would be happy to personally assist you with your concerns, including the second key fob. Thank you again for bringing this to our attention. We value your business and appreciate the opportunity to improve.

August 19, 2026

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On the whole at this point, I don’t have anything negative to say. From the buying process and now the service department, everything has been great. More

by CME
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Loya

August 13, 2026

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It was a great experience to purchase a new van at Bob Tomes. The paper work takes less than 30 minutes to complete. More

by ACS.DALLAS
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mohsin Ebrahim

August 02, 2026

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Coleman and the whole crew were amazing! They worked relentlessly to help get us in a new ride! Would definitely deal with them again!! More

by kashcraft0727
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Keighley

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