Coleman Hinojos
Coleman Hinojos at Bob Tomes Ford

Coleman Hinojos

New Car Sales

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

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4.5
31 Reviews
4.5

31 Reviews

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31 Reviews of Coleman Hinojos

November 01, 2026

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Employee Rating

Had some questions once I got home reached out to the dealership and Coleman twice. Never received a call back. Very disappointing. More

by SCIULLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 03, 2026

Bob Tomes Ford responded

We sincerely apologize for the lack of communication and for the frustration this has caused. We understand how disappointing it is to have questions after your purchase and not receive a response after reaching out multiple times. This is not the level of customer service we strive to provide. We would appreciate the opportunity to make this right. Please reach out directly to our New Car Director, Taylor Munden, at 214-544-5009, so we can address your concerns and ensure you receive the assistance you deserve. Thank you for bringing this to our attention.

November 01, 2026

Dealership Rating
Employee Rating

I said several time I wanted to keep my trade in. Ended up being talked into trading in. I want my trade in back. I didnt better myself. My trade in was a better truck. That black truck is a More

by GWYOUNG0246
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Aaron Loya , Hayden Blessing

Nov 03, 2026

Bob Tomes Ford responded

We sincerely apologize for the frustration and disappointment you experienced. We never want our customers to feel pressured or that their concerns and preferences are not being heard. We are glad we were able to help work things out and get your original vehicle back. Your satisfaction is important to us, and we appreciate the opportunity to make things right. If there is anything further we can assist you with, please reach out directly to our New Car Director, Taylor Munden, at 214-544-5009 Thank you for giving us the opportunity to address your concerns.

October 31, 2026

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Employee Rating

They were professional and we were able to quickly work out a deal without sitting in the dealership for hours. Thanks! More

by ashleighballard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chase

October 29, 2026

Dealership Rating
Employee Rating

Coleman was very helpful and found us exactly what we wanted in a timely manner. More

by KDSHHIKLE
Recommend Dealer
Yes

Other Employees Tagged: Coleman Hinojos

October 14, 2026

Dealership Rating
Employee Rating

The sales and management staff were incredible. Negotiating was easy, they didn’t force any dealer ads and their financing options were next level. I will definitely be doing business here again. More

by bradleyb_19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 03, 2026

Dealership Rating
Employee Rating

Coleman and TJ were great and made the experience easy and enjoyable. The whole process was easy as we drove from 1.5hrs away and they had everything set up and ready for us. More

by usmcro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jamael Lee , TJ

October 02, 2026

Dealership Rating
Employee Rating

Very pushy and intimidating about buying overpriced extended warranty. Never received my documents from vehicle purchase and have reached out and still haven't received them. More

by Matthew Garrot
Recommend Dealer
No

Other Employees Tagged: Coleman Hinojos

Oct 05, 2026

Bob Tomes Ford responded

We sincerely apologize for your experience. We’re disappointed to hear that you felt pressured regarding the extended warranty and, even more importantly, that you have not received the documents from your vehicle purchase despite reaching out to us. That is not the level of service we strive to provide. We would appreciate the opportunity to make this right and get your documents to you as quickly as possible. Please reach out to our new Car Director, Taylor Munden, at 214-544-5009. Taylor will be happy to personally assist you and address your concerns. Thank you for bringing this to our attention, and again, we sincerely apologize for the frustration and inconvenience.

October 02, 2026

Dealership Rating
Employee Rating

⭐⭐⭐⭐⭐ I had a great experience from start to finish! Everyone was friendly, professional, and genuinely helpful. The whole process was smooth and easy, and I really appreciated the time and effort they More

by Ghabriel Molina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 25, 2026

Dealership Rating
Employee Rating

Coleman and I discussed a price via text prior to me coming in. When I arrived he told me the sale price of the vehicle could not change. It took me leaving and then coming back to show my messages befo More

by MJOHNS1808
Recommend Dealer
No

Other Employees Tagged: Coleman Hinojos

Oct 05, 2026

Bob Tomes Ford responded

We sincerely apologize for the experience you had with us. We understand how frustrating it must have been to discuss and agree upon pricing through text, only to have a different experience when you arrived at the dealership. You should not have had to leave and return to have the agreed-upon price honored. We appreciate you bringing this to our attention, and we’re sorry we fell short of the level of service we expect to provide. We would like the opportunity to personally address your concerns and make this right. Please reach out directly to our New Car Director, Taylor Munden, at 214-544-5009. Thank you for your feedback. We take it seriously and hope to have the opportunity to restore your confidence in Bob Tomes Ford.

September 08, 2026

Dealership Rating
Employee Rating

Great experience at this dealership! Everyone was friendly, professional, and made the entire process easy and stress-free. Highly recommended. More

by Kristinal09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Smith , TJ - 5 stars! He was phenomenal!

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