Colette Perrone
Colette Perrone at Liberty Buick

Colette Perrone | Page 3

Service Advisor

Liberty Buick

8737 W Bell Rd
Peoria, AZ 85382

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4.9
49 Reviews
4.9

49 Reviews

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49 Reviews of Colette Perrone

June 21, 2023

Dealership Rating
Employee Rating

We have had several terrible experiences with the Service Advisors, Managers Lack of support on warranty items. I had to reach out to GM to have them contact dealership to have them do the work on a brand n More

by skywater.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rodney, Edwin

Jun 23, 2023

Liberty Buick responded

Hello Mr. Skywater it was great to actually talk to you over the phone today. Again, I do apologize for not being here when you picked up your Encore GX after the work was performed, I had already left for the day. I did send up the request that we spoke about on the phone yesterday, my office team will have that out in the mail today so it should hit your mailbox next Tuesday or Wednesday. Please remember like we spoke about call or text me directly when you are ready for your next service appointment and I will personally schedule that detail for your vehicle. Please relay the message to your brother about my apologies and please have him reach out to me when he is ready for his next vehicle. Also, now that you have my personal cell phone number, please let me know if the replacement brakes start making any kind of noise so I can call the manufacturer and tell them about any issues. Again, I'm glad we got to connect; I believe communication is the first step to making sure customers stay happy! July 28th, 2023 will be my 25-year anniversary here at Liberty Buick and I personally get involved with EVERY issue or situation that comes about. I really strive on having the best customer satisfaction in the industry. We have hit "Dealer of The Year" 21 years in a row now and that is the most in Buick Gmc history this is also out of 2,400 Dealers across the country! I always take unhappy customers very, very seriously. Thank you so much for your time yesterday, see for your next oil change and detail. Sincerely, Justin Sgro, General Manager

April 27, 2023

Dealership Rating
Employee Rating

Good, reliable service, but VERY expensive. $52 for an oil change when I being my own oil. Another GM dealership charges me only $25 with my own oil. Service Manager is very difficult to work w More

by buick owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Simon Mindrut , Sarah Kutcher

May 01, 2023

Liberty Buick responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Ed Trueblood

April 17, 2023

Dealership Rating
Employee Rating

Colette is the best. She always takes great care of me and I trust her. More

by debbieliebman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Autumn Henderson

Apr 20, 2023

Liberty Buick responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Colette. Please let me know if I can do anything further to help. Sincerely, Justin Sgro, General Manager

February 23, 2023

Dealership Rating
Employee Rating

Service department is always available and are very professional. Pleasant to work with is your standard. More

by Smartmoneyrad12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2023

Liberty Buick responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Ed Trueblood

February 19, 2022

Dealership Rating
Employee Rating

This is a review of their service department. The car I brought in was the 2nd car I purchased from Liberty. Their service department was a big reason why I purchased another car from them. They More

by Gene K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2022

Liberty Buick responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Ed Trueblood

January 25, 2022

Dealership Rating
Employee Rating

Since the moment when we make the call to inquire for the car that we like from the dealership, we were really happy and relax that we were at the right place to purchase a car. We ask many questions and Mr. More

by Maga
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Muecke

Jan 25, 2022

Liberty Buick responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Justin Sgro

September 15, 2021

Dealership Rating
Employee Rating

Collette was totally professional and friendly in the service of my 2020 Enclave Avenir. She kept me posted on progress being made in service of vehicle so I knew what was going on. Collette is an exce More

by k.moriarity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2021

Liberty Buick responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ed Trueblood

May 14, 2021

Dealership Rating
Employee Rating

When I arrived a nice gentleman, named Brad, was friendly & professional. In making my decision I was initially contacted by Justin, who was professional and understanding. Then I met Kevin Moore who was d More

by mrbduchard
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Digby, Kevin Moore , Justin Grubb, Marcus Hernandez, Brad Tebrake, JJ in Finance was extremely knowledgeable

May 17, 2021

Liberty Buick responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Justin Sgro

February 14, 2021

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Employee Rating

Buying our SUV was a very pleasant experience, have dealt with this dealership before and have been pleased with the service. We look forward to all the great service again More

by Djavanti64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Trifari

Feb 17, 2021

Liberty Buick responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Justin Sgro

Feb 18, 2021

Djavanti64 responded

This is the second car we have purchased from Liberty Buick. It was again a pleasant experience. No high pressure from our salesman, which is very unusual buying a car, this is why we like Liberty Buick, no high pressure. Everything is done with taking time & letting you decide. We recommend them highly.

May 23, 2020

Dealership Rating
Employee Rating

New 2020 BUICK ENCLAVE Purchased a new 2020 BUICK ENCLAVE this week and love the car. It was a very simple as our Sales Man Charles McDonald walked us through the purchase s More

by captcoyote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles MacDonald , Mike Ebert

May 26, 2020

Liberty Buick responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Justin Sgro

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