Colette Shouger | Page 7

Service to Complete Parts Installation on New Pick-Up Truck Since buying a new 2018 Toyota Tacoma TRD OFF-ROAD pick-up truck, three items needed to be installed. Making the appointment to bring in the new truc Since buying a new 2018 Toyota Tacoma TRD OFF-ROAD pick-up truck, three items needed to be installed. Making the appointment to bring in the new truck was efficient. My wife brought the truck to the dealership service center where many staff members helped her in steering where to go to the proper location. A pre-arranged rental car was already on hand and it was easy for her to drive back home while leaving the truck to be worked on. Even though the service took almost one day, we are satisfied with the work done. The dealership really has excellent staff members and have good service performances. More

by ME2TJR Verified Customer Verified Customer

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Great Experience Pleasant staff! Finance staff was helpful in making us understand the bank financing, amenities of the contract, and payment option. Finalizing the f Pleasant staff! Finance staff was helpful in making us understand the bank financing, amenities of the contract, and payment option. Finalizing the financing contract went smoothly. Staff was very knowledgeable, professional, and friendly. More

by ME2TJR Verified Customer Verified Customer

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Employees don't know how to return calls Excuses were made at time of purchase...I took the time to write a detailed review and asked for a supervisor (Carlos) to speak with us. Never talked Excuses were made at time of purchase...I took the time to write a detailed review and asked for a supervisor (Carlos) to speak with us. Never talked to any supervisors. After we purchased the car - Promised return calls several times - from your sales to your service department. Tired of calling. More

by SOLD2 Verified Customer Verified Customer

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Great staff, dissapointed with vehicle Staff was friendly and professional, enjoyed the experience very much. Unfortunately the vehicle had issues that should have been addressed before it Staff was friendly and professional, enjoyed the experience very much. Unfortunately the vehicle had issues that should have been addressed before it was sold, The next day the passenger side tire was flat do to sidewall damage that created a slow leak. had to replace it, and within 2 months the front tires also needed to be replaced which is when I found out the tires on the car were the wrong size and load rating. ended up replacing all four tires. There is also a problem with the brakes that I noticed during the test drive but was assured the brakes had been inspected and were safe, will be taking it to the ford dealership to find out why the pedal goes almost all the way to the floor, this should not be happening with four wheel disc brakes. More

by mrjgordon Verified Customer Verified Customer

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Just a Wonderful Dealership Maita Toyota is certainly not like any dealership that I have ever seen. The dealership and Colette are just wonderful. They made it so easy to buy Maita Toyota is certainly not like any dealership that I have ever seen. The dealership and Colette are just wonderful. They made it so easy to buy a car. Colette is a major asset to the dealership. They are so lucky to have her. I actually had a good time buying a new car. The finance ladyTonia is just "the best" as she helped me alot. The courtesy lady was just wonderful(I am sorry but I can`t remember her name). Do yourself a favor and shop Maita Toyota. You will not be sorry. Jim Wise More

by JWISE119 Verified Customer Verified Customer

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Great Buying Experience It was time to replace our 15-year old Highlander and decided on a new Rav4. After visiting three other Toyota dealers which ended in frustration, we It was time to replace our 15-year old Highlander and decided on a new Rav4. After visiting three other Toyota dealers which ended in frustration, we thought a new Toyota was not in our future. Well we contacted Maita Toyota via email and arranged a visit with their staff to test drive a new Rav4. There was absolutely no pressure to buy, the conversation with the sales representative was more.like conversing with a neighbor. We agreed on a price within minutes (several thousand less than their competitors) and completed the purchase. We were very impressed with how their staff treated us and how quick the process was. No pressure to purchase add-on's or back and forth quibbling over minor amounts on the contract. Highly recommend visiting this Dealer first for your Toyota needs, I know we will going forward. Thank you again More

by DAUDISIO Verified Customer Verified Customer

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Service with a smile Can't say enough about the help and professional attention I received at Maita Toyota. They responded to my needs rather than wasting my time trying Can't say enough about the help and professional attention I received at Maita Toyota. They responded to my needs rather than wasting my time trying to sell me what they needed to sell. I emailed them and they responded quickly and we were off and running. When I arrived at the dealership I was met by the person I communicated with on email and they worked with me throughout the entire process leading to the purchase of a Toyota Highlander (2018). I didn't have to run the gauntlet of 5 or 6 sales persons. Each question and need that I expressed was met with courteous attention. Thank you Maita. I have met others who have dealt with your dealership and shared similar stories--something that I don't hear concerning other dealerships. I look forward to more business with you in the future. Mike Bradaric, Very satisfied customer More

by MIKEBRADARIC Verified Customer Verified Customer

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Customer service Mel is knowledgeable and understand my needs (safety, pricing and convenience). Unlike other sales rep I worked with in the past, Mel seem interested Mel is knowledgeable and understand my needs (safety, pricing and convenience). Unlike other sales rep I worked with in the past, Mel seem interested in selling the car without concern if he makes good sales commission. We started our negotiation using the invoice price rather than MSRP and offered more discounts and deals. Comparing price with dealership in Washington, Mel is less expensive (by $400). Another dealership (California) is over $1500 in price. More

by GEORGE.M.G.DEGUZMAN Verified Customer Verified Customer

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Great service I have purchased several cars from Maita. They have never disappointed me . Great service! They found the truck I was looking for and got it in befor I have purchased several cars from Maita. They have never disappointed me . Great service! They found the truck I was looking for and got it in before the end of the year More

by VALUEHEATINGANDAIR Verified Customer Verified Customer

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My 2018 tacoma To maita toyota, I am very please with my brand new 2018 tacoma which I purchase in 2017. I have been looking for a tacoma or a tundra for 3 months To maita toyota, I am very please with my brand new 2018 tacoma which I purchase in 2017. I have been looking for a tacoma or a tundra for 3 months and feel in Love with the one Mel showed me. Mel is the best. Got my tacoma off the truck and callers me right away. I went in to see Mel, and he had it on the showroom floor which made me feel important. Love my new tacoma trd off road. Thank you maita toyota, and special thanks to Mel for my awesome buying experience. For whoever wanting to buy a new vehicle at maita toyota, ask for Mel! More

by Sam2018taco Verified Customer Verified Customer

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