Colin Simmons | Page 159

Horrible customer service. Had my engine replaced and a week later the check engine came on. I paid $99 for a diagnostic to tell me that I needed to replace the catalytic converter and it would cost $4000. week later the check engine came on. I paid $99 for a diagnostic to tell me that I needed to replace the catalytic converter and it would cost $4000. I have been calling all week and they have been dodging my calls. When I finally spoke to someone. He was not able to provide me with any assistance. More

by lisag007 Verified Customer Verified Customer

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My experience at Family Hyundai's service department was good, prior to appointment date there were several reminders of the appointment, very much appreciated. Mr. Simmons was very professional and inform good, prior to appointment date there were several reminders of the appointment, very much appreciated. Mr. Simmons was very professional and informative, good experience. continue the good service. More

by fredrick817 Verified Customer Verified Customer

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Attentive excellent service. Scheduled oil change. First oil change new vehicle. In and out service. No long delay. Accomedated to service earlier than schedule. All good oil change new vehicle. In and out service. No long delay. Accomedated to service earlier than schedule. All good More

by GOOFUS241 Verified Customer Verified Customer

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Colin is the absolute best customer service representative! He keeps you informed and keeps his word! My car was ready on time as he promised. representative! He keeps you informed and keeps his word! My car was ready on time as he promised. More

by mer16410 Verified Customer Verified Customer

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Your staff is very friendly and professional. My car was completed in a very timely manner, but I was not informed until I dropped it off that they could not do the ABS recall with the oil change. They said completed in a very timely manner, but I was not informed until I dropped it off that they could not do the ABS recall with the oil change. They said the part for the 2018 Tuscons were not available yet. More

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Very inviting and helpful. I enjoy my experience every time I go. They explain what I need and are also professional. Go to Larry Edwards for a car! time I go. They explain what I need and are also professional. Go to Larry Edwards for a car! More

by UNIQUEDAVIS21 Verified Customer Verified Customer

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Fast and efficient! Colin did a great job. The only negative was that I wish a car wash was included with my oil change. Mine needed it! negative was that I wish a car wash was included with my oil change. Mine needed it! More

by Peter Quill Verified Customer Verified Customer

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Colin explained everything needed for my car when I wasn't sure what to have fixed first. There were four items I wanted done, but didn't have a lot of money. He suggested things that were critical now wasn't sure what to have fixed first. There were four items I wanted done, but didn't have a lot of money. He suggested things that were critical now and said I could come back at a later date and finished the rest. No pressure and left the decisions up to me. Nice guy and good feeling about him. More

by kmblacher Verified Customer Verified Customer

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Always a good experience , cost was good because it was a recall service is always great . I would like to see like a rewards program. recall service is always great . I would like to see like a rewards program. More

by mbrown708 Verified Customer Verified Customer

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I went in for just an oil change but needed a few more services. Great service all around and Rubin was great! The pricing is a bit steep but I’m sure it’s comparable with other dealers, plus every third services. Great service all around and Rubin was great! The pricing is a bit steep but I’m sure it’s comparable with other dealers, plus every third oil change is free so that’s nice . More

by JOSHELLEGILDON Verified Customer Verified Customer

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