Collette Marceau | Page 2

We own two Mazdas and it has been great working with the staff at the dealership to troubleshoot issues and also work out alternate arrangements for transportation for larger work. staff at the dealership to troubleshoot issues and also work out alternate arrangements for transportation for larger work. More

by agovard Verified Customer Verified Customer

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I booked my appointment with a promotion for an oil change and a tire rotation for $99. After waiting almost 2 hours for my car to be done the service department manager Collette, apologized for the wa change and a tire rotation for $99. After waiting almost 2 hours for my car to be done the service department manager Collette, apologized for the way and said they were taking care of the tire rotation free of charge, however, when I received my bill, it was $99 and when I brought it up to her that I was doing the promotion, she said “a oil rotation alone cost that much with a tire rotation that’s like another $50“. I mentioned the promotion and she said there was no such thing, even though the promotion was literally on the screen in back of her and online. This is the third Mazda I’ve bought from the Lunenburg location and after this experience, I will never buy from them again. I’m actually going to go as far as trading in my Mazda and going with a completely different brand. Horrible customer service customer they’re right not mention make somebody over two hours. More

by kahlie517 Verified Customer Verified Customer

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Alex is the main contact at the service desk when I have appointments. He is terriffic. appointments. He is terriffic. More

by TJSt.Pierre Verified Customer Verified Customer

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Collette and her staff were friendly and very thorough with explaining the services that needed to be done. Mark Atkinson always checks on me to see how much I like my cx 5. I like the recorded video they with explaining the services that needed to be done. Mark Atkinson always checks on me to see how much I like my cx 5. I like the recorded video they send to show us our car being inspected all around. great feature. More

by WBANGRAZI Verified Customer Verified Customer

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Avery Nice people and they are very kind and there job is very good I recommend it to everyone very good I recommend it to everyone More

by AT31551 Verified Customer Verified Customer

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Professional service and great explanations of things that were found during service. Nice facilities to wait in as well that were found during service. Nice facilities to wait in as well More

by ruschd Verified Customer Verified Customer

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Inside lights were not fixed as requested during service appointment. Needs to get done later. appointment. Needs to get done later. More

by Happy Customer Verified Customer Verified Customer

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Everything was perfect, service within 1 hour, friendly and informed me on options, proceeded with 2 necessary ones. Thank you and informed me on options, proceeded with 2 necessary ones. Thank you More

by DJSHAK Verified Customer Verified Customer

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North End has always been excellent at contacting me for potential issues, and transparent communication for needed work and costs. They’re efficient with my time and do excellent work. potential issues, and transparent communication for needed work and costs. They’re efficient with my time and do excellent work. More

by scott@lilliott.net Verified Customer Verified Customer

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Efficient and friendly! Did an oil change at my request even though that was not part of the original plan. Did an oil change at my request even though that was not part of the original plan. More

by deshhindle Verified Customer Verified Customer

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