Collin Kesley

It was my second time buying a jeep there. It was an easy process and the people I had contact with were very nice to work with It was an easy process and the people I had contact with were very nice to work with More

by hollyjude9 Verified Customer Verified Customer

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BY FAR THE WORSE EXPERIENCE IVE EVER HAD IN A DEALERSHIP. From beginning to thankfully THE END it was absolutely terrible. Collin was the salesman and he was terrible he was looking at his phone the entire t From beginning to thankfully THE END it was absolutely terrible. Collin was the salesman and he was terrible he was looking at his phone the entire time we spoke and test drove. At his desk he wanted me to sign on a sheet that was $8,000 over the asking $23k asking price on a 2018 used vehicle. I told him I want to be at $25k out the door he wrote it down and said no problem sign next to the $25k out the door and the finance lady will come get you and then he disappeared without me seeing or signing a reprinted sheet with the new number. I waited 45 minutes and then she came and got me and said we can get it down to $26.5 and I said okay that’s fine then she took that paper away and said “sign here” and I said ”this paper still says $29k” she then crossed out a $3000 service plan and said yeah we canceled that and that’s how it got down to 26.5. Then the bank calls me to confirm everything before they fund the loan and notified me there was a service plan that I did pay for. She told me it is $650 and cover 2 OIL CHANGES! THATS IT FOR $650. I told her I did not ask or sign for any contracts and only regulated gap insurance. I looked at my contract and there was a $450 charge for service and a $499 charge for theft deterrent which I did not ask for and they did not even install on my vehicle. She said I need to go back to the dealership Because they are attempting fraud. I asked to speak to the woman in finance and instead a manager (I did not get his name but he was tall bald and had glasses) said “yeah we aren’t recontracting anything for you. You signed for 29k and that’s what you got. The dealership had to add these things on to cover the discount you asked for. And every bank turned you down so we did you a favor.” I responded with “first of all why are you so hostile I haven’t even spoken yet. How did no bank want to approve me when I have a 790 credit score and show me where I signed for any add ons or for 29k. He showed me the sheet for $29k WHICH SHOWED THE LADYS SIGNATURE FOR REMOVING THE $3k. And said oh let me go speak to her. He called me in and said okay we aren’t recontracting anything but she’s going to refund the 2 add ons since I did not sign for those. The lady sent me an email stated that it would be refunded but when I called back to the bank she said that there is no way for the dealership to refund the money if the vehicle hasn’t even been funded by the bank yet. The BANK recommended I return the vehicle due to fraudulent financing and purchase from a different dealership. When have you ever heard a bank recommend to return a vehicle and not give them $30k??? That’s how bad this was that even the bank wanted nothing to do with this. I would love to speak to the general manager who was “not available” today but I would love for him to give me a call when he gets a second. I will give an update on Google reviews if I ever speak to him. More

by BSILVESTRE220 Verified Customer Verified Customer

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Thank you to Collin for making our buying experience painless! If you are looking for a car, reach out to Collin! painless! If you are looking for a car, reach out to Collin! More

by clark9su Verified Customer Verified Customer

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Mr. Collin was amazing. He was patient. I told him what I was looking for and he delivered. He showed me many options to choose from, making the process smooth and easy for me. was looking for and he delivered. He showed me many options to choose from, making the process smooth and easy for me. More

by Cierra E Verified Customer Verified Customer

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Collin helped me through my sale and explained all my options well and answered all my questions. Essie, the finance guy was really helpful too. options well and answered all my questions. Essie, the finance guy was really helpful too. More

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Collin was very professional. He did everything in his power to make sure I was able to drive away in a new car. He took his time and explained everything and answered all of my He did everything in his power to make sure I was able to drive away in a new car. He took his time and explained everything and answered all of my questions. More

by jlbrown39 Verified Customer Verified Customer

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This was the best experience of my life especially when I haven't bought a car in the past 15 years Colin made it an easy transfer for me and there was no pressure it was just all about when I was ready for haven't bought a car in the past 15 years Colin made it an easy transfer for me and there was no pressure it was just all about when I was ready for that I will always be grateful More

by fantacollins25 Verified Customer Verified Customer

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The team at Arrigo made it very easy to purchase the car with all of the warranties that I needed with a high mileage Jeep Grand Cherokee Laredo. I was assured that car had been through a 125 point inspect with all of the warranties that I needed with a high mileage Jeep Grand Cherokee Laredo. I was assured that car had been through a 125 point inspection and that the car was in great condition. Thank you! More

by aprilmitchison2017 Verified Customer Verified Customer

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What a horrible experience! Tried to purchase Jeep that was listed online at 30158! Currently lease a 25 jeep and own 25 jeep, need to add third unit and when salesperson came w Tried to purchase Jeep that was listed online at 30158! Currently lease a 25 jeep and own 25 jeep, need to add third unit and when salesperson came with price 44000 plus taxes and fees! Asked to honor online price and returned with 39k! When asked what's going on, why is it a fight to get online price, Salesman said You're in sales correct! You have to work for a better number! And the number you saw online, you are not getting it so come up with a number that you are willing to pay but it will not be the online price!" No explanation why just a take it or leave it attitude! Ended up purchasing vehicle from Arrigo Fort Pierce who not only gave me a price better than what I saw online, Delivered vehicle to me at Arrigo Sawgrass on the same day! Arrigo Sawgrass I wish I had two more hands so I could give you 4 thumbs down! More

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Patient and thorough helping me but a new car in complicated circumstances. Everything went smoothly without any stress complicated circumstances. Everything went smoothly without any stress More

by njayadams Verified Customer Verified Customer

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