Collin Romer | Page 15

Very accommodating, made it possible for me to purchase my car & I was just goi g to see if I qualified… they made it happen & I’m forever grateful my car & I was just goi g to see if I qualified… they made it happen & I’m forever grateful More

by Margie Hall Verified Customer Verified Customer

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I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it w they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More

by prnc124 Verified Customer Verified Customer

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The level of service was excellent. Fast and efficient service. Also, customer care was great. Fast and efficient service. Also, customer care was great. More

by MikhaelHany Verified Customer Verified Customer

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I had a fantastic experience at Dana Ford today! Was greeted by Collin who’s an absolute gentlemen. I brought my car in for an oil change, and tire rotation. Service was top-notch from start to fin Was greeted by Collin who’s an absolute gentlemen. I brought my car in for an oil change, and tire rotation. Service was top-notch from start to finish. Quick, friendly, and professional ! Left the service department with a complimentary wash to top it off ! Great people, great service ! More

by johntpresby3 Verified Customer Verified Customer

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The deal went very well and the sales person was great they were very helpful on everything and also gave us free mats. Very appreciated. they were very helpful on everything and also gave us free mats. Very appreciated. More

by Sborsellino Verified Customer Verified Customer

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Everyone at Dana Ford is always very professional & helpful, knowledgeable & is successful in having solutions. Service department has improved tremendously. helpful, knowledgeable & is successful in having solutions. Service department has improved tremendously. More

by nurski26 Verified Customer Verified Customer

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Collin always takes care of the issues when I make an appointment. I highly recommend him. appointment. I highly recommend him. More

by mosullivan226 Verified Customer Verified Customer

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They got a supercharger installed on my Mustang and it was fully guaranteed by Ford. was fully guaranteed by Ford. More

by geraldfdny Verified Customer Verified Customer

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Awesome the guys were great did a great job an I didn’t have to leave my house great service have to leave my house great service More

by cindylind123 Verified Customer Verified Customer

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John is always the nicest person on the dealership he knows and always makes you smile and we have nice conversations knows and always makes you smile and we have nice conversations More

by Romualdocruz Verified Customer Verified Customer

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