Collin Romer
Collin Romer at Dana Ford Lincoln

Collin Romer | Page 31

Service Advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
669 Reviews
4.8

669 Reviews

Write a Review

669 Reviews of Collin Romer

December 04, 2023

Dealership Rating
Employee Rating

Excellent service. Answered all my questions. Corrected the problem. Service advisor was polite and courteous. Fv More

by eddiekoz43
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Dec 05, 2023

Dana Ford Lincoln responded

We're glad to know that you had an excellent service experience at Dana Ford! It's our goal to answer all your questions and solve any issues. We look forward to serving you again! Safe travels!

December 03, 2023

Dealership Rating
Employee Rating

They were very courteous and honest about how long the service would take on my vehicle. More

by vinjodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2023

Dana Ford Lincoln responded

Hi Vinjodi! Thank you for leaving us this five-star review and kind words about our service team at Dana Ford! We'll see you next time!

November 30, 2023

Dealership Rating
Employee Rating

Dealership is kept up well. We'll lit and comfortable. Easy to navigate in and out. More

by thesiqueen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Castera

Nov 30, 2023

Dana Ford Lincoln responded

We really appreciate you taking the time to leave Dana Ford this awesome review, thank you!

November 28, 2023

Dealership Rating
Employee Rating

Great service, great staff. Gave me an accurate time at which my car will be ready for pickup. I didn’t get a complimentary car wash this time though. Thank you guys for all you More

by thomas.sengel92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2023

Dana Ford Lincoln responded

Thomas, we're glad to know you appreciated our service and staff at Dana Ford. We aim for perfection every time so sorry about missing the car wash this time around. Thanks for your understanding and support!

November 24, 2023

Dealership Rating
Employee Rating

Every one I interacted with was very professional. Joe took care of my initial service request. Has did an exceptional job following up with my mechanical failures. The other Joe picked me up from ent More

by abmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Dana Ford Lincoln responded

We're glad to know our team at Dana Ford provided you with a professional and efficient service experience. It's great that both Joes were able to assist you effectively! Thanks for sharing your feedback, we appreciate it!

November 24, 2023

Dealership Rating
Employee Rating

Great service ! And they were professionally and fast ! Thank you ! I will recommend Lincoln to all my friends More

by newsundobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Dana Ford Lincoln responded

Thank you for recommending and for sharing your great service experience with our team at Dana Ford! We hope to serve you again in the future. Safe travels!

November 18, 2023

Dealership Rating
Employee Rating

Haz, does a great job working with Collin, to ensure great communication takes place between us More

by jesamsel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Sibbio, Hazem Radwan

Nov 20, 2023

Dana Ford Lincoln responded

Thank you for sharing this wonderful feedback with us - we'll be sure to pass it along to Haz & Collin! Your business is much appreciated by all of us here at Dana Ford and we hope you won't hesitate to reach out the next time we can be of assistance!

November 12, 2023

Dealership Rating
Employee Rating

I must say that Dana lincoln. Are well, respectful dealership. Every time. I have gone for service they really do have their act together. The service manager is well respectful More

by harleyjoe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Dana Ford Lincoln responded

Hi Harley! We're so glad to know you feel at home when visiting us for service here at Dana Ford. We appreciate your kind words about our team and the environment we strive to create! As for those danishes and muffins, who knows? They might make a comeback someday. Thanks again!

November 09, 2023

Dealership Rating
Employee Rating

service was fine but sometimes dana does not have a loaner i have to wait longer and this time my car was not cleaned came back dirty More

by LIONWHITE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2023

Dana Ford Lincoln responded

We're sorry to learn about your recent experience. We aim for top-notch service and it's clear we fell short in this instance, especially with the loaner availability and cleanliness of your car. We'd like to discuss how we can improve our services moving forward. Please feel free to reach out at any time that suits you best. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 08, 2023

Dealership Rating
Employee Rating

The salesman who sold me my 2009 fusion. Forged a sales receipt and stole over $5000.00 More

by johnwaxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joseph Castera

Nov 10, 2023

Dana Ford Lincoln responded

John, this certainly doesn't sound like an experience that occurred at our dealership. Please contact me directly so we can discuss these claims in greater detail. Respectfully, Doug Hansen - GSM - 718-983-8700 ext 262

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