Conrad Foster | Page 3

First time purchaser although i have assisted in purchasingBut for transparency I want it to be clear that I have never purchased through this dealership before now… My sales man was awesome very st purchasingBut for transparency I want it to be clear that I have never purchased through this dealership before now… My sales man was awesome very straight forward with that being said …. I was told things were ordered and my vehicle was in maintenance… For two weeks… Then my sales person left at some point and I was never reached out to for a new point of contact…. I call and get told the specific thing i was told I was waiting for to come in because it was ordered was on back order…. I think 2.5 weeks later decide okay when will it be in do I have your guarantee to receive said thing… please deliver my vehicle…. It is covered in dog hair… Has three new scratches… Have picture to prove it! I call and ask for a maintenance report speak to the “manager” who apparently has no idea what is going on…. He had no idea my vehicle was even still with them to begin with… smh… he emails the maintenance report to me … What a joke says things were done that weren’t actually done… My oils was never changed but surely enough so have a sticker that says it wasn’t changed since october 2022…. Hmm I will never suggest anyone use them… They don’t have a clue what is going on nor do they keep track of things . They absolutely lack in communication! Just over this whole car buying situation with them! I wouldn’t recommend anyone but from them! More

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They were willing to give me a fair price on my trade in, and no issues with test driving. I appreciated it and no issues with test driving. I appreciated it More

by Devyn Miller Verified Customer Verified Customer

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They were very friendly and wanted to make sure I got the vehicle I wanted and needed. Great help from Tristan and Connor. Anthony in finance made sure we understood the warranty we purchased with the vehicl vehicle I wanted and needed. Great help from Tristan and Connor. Anthony in finance made sure we understood the warranty we purchased with the vehicle. More

by Trina Ragsdale Verified Customer Verified Customer

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Autumn is the best, I appreciate her knowledge and professionalism. All the staff at Joe Machens VW are great. professionalism. All the staff at Joe Machens VW are great. More

by thejosephhawkins Verified Customer Verified Customer

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Amanda was able to fit me in last minute to get my headlights replaced. Jimmie and Autum also were very helpful with the rest of the process. Overall great experience! headlights replaced. Jimmie and Autum also were very helpful with the rest of the process. Overall great experience! More

by Amcclallen Verified Customer Verified Customer

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had a pleasant time at VW. Didn’t take a super long time and everyone was really nice Didn’t take a super long time and everyone was really nice More

by terzopoulos14 Verified Customer Verified Customer

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Joe Markins is a great place to do business. They scheduled me within a few days of my first phone call for my first oil change, and everything went as expected and will always come back. They scheduled me within a few days of my first phone call for my first oil change, and everything went as expected and will always come back. More

by Eworatzeck Verified Customer Verified Customer

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They all were great people to deal with they didn’t try to rush you into buying something to rush you into buying something More

by jlauhoff Verified Customer Verified Customer

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Sam was an ideal car salesman - he gave me all the information I asked for, didn't push me in any particular direction, and was infinitely patient with me through a process I had a fair amount of anxi information I asked for, didn't push me in any particular direction, and was infinitely patient with me through a process I had a fair amount of anxiety about. I'd recommend anyone in the area shopping for a used car through Joe Machens to go through him specifically! More

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Thank you all so much! ! Start to finish - fast process! We have purchased three vehicles from Joe Machens and this being our 2nd from the Volkswagen dealership. ! Start to finish - fast process! We have purchased three vehicles from Joe Machens and this being our 2nd from the Volkswagen dealership. More

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