Consula Strickland

This was the worst experience I’ve ever had with a car service department. They misdiagnosed the problem with my 2019 ford fusion hybrid vehicle. Then charged me trumped up prices for several parts that w service department. They misdiagnosed the problem with my 2019 ford fusion hybrid vehicle. Then charged me trumped up prices for several parts that was not even the original problem. They finally got ford engineers involved and told me that the problem was the hybrid battery. The service advisor named Yovonne (Gio they call him there) didn’t give a xxxx and blew smoke up my xxx in every conversation. He originally told me that the hybrid battery was fine. Then wanted to charge me $8,800.00 for a hybrid battery OMG!! My car was there for 9 months. I had to pay over $3,000.00 to get my car back without being repaired. I drove the car to them but had to get it towed back home for another business to finish the repairs. Please don’t go to Wayne Akers Ford in Lake Worth Florida. Yovonne Felix is the worst service advisor on the planet. A different company diagnosed and repaired the issue in less than two hours. More

Report | Print

Excellent service all around. Picked up and dropped off vehicle at my house. First class. Picked up and dropped off vehicle at my house. First class. More

by ATMIKO Verified Customer Verified Customer

Report | Print

Always a pleasure working with the Wayne Akers team. Everyone was friendly and took care of all my service needs Everyone was friendly and took care of all my service needs More

by DANIELLE.MCDIARMID Verified Customer Verified Customer

Report | Print

Excellent customer service work done very timely clean and friendly waiting room Here are 15 word and friendly waiting room Here are 15 word More

by BFOLEY1609 Verified Customer Verified Customer

Report | Print

My service man called in sick. consula Strickland came up and took care of me..she didn't have to be told.she volunteer and did a great job..thank you consula Strickland came up and took care of me..she didn't have to be told.she volunteer and did a great job..thank you More

by TLPORK Verified Customer Verified Customer

Report | Print

Excellent experience, dealership dispatched a technician to our home to complete two recalls on our two mustang mach e's. Now that is exceptional service. to our home to complete two recalls on our two mustang mach e's. Now that is exceptional service. More

by Carmine Verified Customer Verified Customer

Report | Print

Great experience. Service Advisor was excellent, very polite and respectful. I will go back to him for any service needs on my car. Service Advisor was excellent, very polite and respectful. I will go back to him for any service needs on my car. More

by Ecampuzano73 Verified Customer Verified Customer

Report | Print

Yankiel was great. My truck came back fixed covered under warranty. They are my go to ford dealership My truck came back fixed covered under warranty. They are my go to ford dealership More

by ngranick Verified Customer Verified Customer

Report | Print

I have been a Wayne Akers Ford dealership service center for more than 13 years. I have not had any bad service and I continue looking forward to bringing my SUV in for all my services. for more than 13 years. I have not had any bad service and I continue looking forward to bringing my SUV in for all my services. More

by Joe Sr. Verified Customer Verified Customer

Report | Print

Service department terrible had to do their job for them. Techs seem lazy and an unable. This service department experience alone has been enough to make me never want to buy from this dealership again. Lack Techs seem lazy and an unable. This service department experience alone has been enough to make me never want to buy from this dealership again. Lack of communication on loaners for service work becomes the customer‘s problem financially days later.. inspires a lack of faith and an unwillingness to pay for my extended warranty because the service department can’t get my truck right with just the factory warranty. More

by KYLECLAY767 Verified Customer Verified Customer

Report | Print