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Cortney Ware
Cortney Ware at Julio Jones Kia

Cortney Ware

Service Advisor

Julio Jones Kia

4301 Greensboro Ave
Tuscaloosa, AL 35405

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4.8
19 Reviews
4.8

19 Reviews

Write a Review

19 Reviews of Cortney Ware

September 11, 2025

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Employee Rating

Courtney is the best! He is always happy anytime you come and very knowledgeable. Good experience More

by mstlbailey
Recommend Dealer
Yes
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Sep 12, 2025

Julio Jones Kia responded

Thank you for the kind words! We’re so glad to hear Cortney made your visit such a good experience. His knowledge and positivity truly make a difference, and we’ll be sure to share your feedback with him. We appreciate you choosing Julio Jones Kia!

September 11, 2025

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Employee Rating

Some of the best service I have received in many years of owning cars. Polite, attentive, and knowledgeable staff at Julio Jones Kia. More

by iainwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson

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Sep 12, 2025

Julio Jones Kia responded

Thank you for the amazing feedback! We’re honored to know this was some of the best service you’ve experienced in years. Our team works hard to be polite, attentive, and knowledgeable, and we’re glad it showed. We truly appreciate you choosing Julio Jones Kia and look forward to serving you again! 🚗✨

August 25, 2025

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Employee Rating

Everyone l deal with a the dealership are professional while still being friendly and sincere. More

by AUBDALE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson

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Sep 03, 2025

Julio Jones Kia responded

Thank you for the kind words! We’re so glad to hear our team was both professional and friendly during your visit. We truly appreciate your feedback and look forward to serving you again at Julio Jones Kia!

August 22, 2025

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Employee Rating

Such a pleasant experience. Everyone was polite and helpful. My car was serviced in a timely manner More

by mcbarr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson

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Sep 08, 2025

Julio Jones Kia responded

Thank you for the kind words! We’re so glad to hear our team was polite, helpful, and able to get your car serviced quickly. We appreciate you choosing Julio Jones Kia and look forward to seeing you again! 🚗✨

August 19, 2025

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Employee Rating

Excellent customer service from start to finish! The wait time was short and my car was even washed! More

by NEDEGCHEJONES
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 22, 2025

Julio Jones Kia responded

Thank you for the great review! We’re so glad to hear you had an excellent experience from start to finish, with quick service and a freshly washed car. We truly appreciate your feedback and look forward to serving you again at Julio Jones Kia!

August 18, 2025

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I don’t think it’s right to charge me $195 when I came in and said my battery cable was the problem and charge me $18 for that and also the $195. I didn’t have that money to spare. Kia is wrong for that. I w More

by charlottethomas93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 22, 2025

Julio Jones Kia responded

We’re very sorry to hear about your experience and understand your frustration. It’s never our intention to make you feel misled or overcharged. We’d appreciate the chance to look into this further and make it right. Please reach out to our service manager at 205.345.8040 Ext 5414 or email her at rmccann@buyfromjulio.com so we can review your visit in detail and work toward a resolution. Thank you for bringing this to our attention.

August 11, 2025

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Employee Rating

2nd balance was more successful than 1st. There is still a shake at certain speed ranges. When checking tire pressure, found rear passenger was reading 48psi while others were 35psi More

by JasonM_Bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2025

Julio Jones Kia responded

Thank you for sharing your feedback. We’re glad to hear the second balance was more successful, but we’re sorry to learn you’re still experiencing a shake and that the tire pressure was uneven. That’s not the experience we want for our customers. Please give our service team a call at 205.345.8040 Ext 5021 so we can recheck everything and ensure your vehicle is performing as it should. Your safety and satisfaction are very important to us.

August 08, 2025

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Employee Rating

Very professional and timely. Great staff.Brittany is awesome. They do a great job as always More

by OLDMICK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson

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Aug 22, 2025

Julio Jones Kia responded

Thank you for the wonderful review! We’re so glad to hear you had a professional and timely experience with our great staff. We’ll be sure to share your kind words with Brittany—she’ll love hearing this! We appreciate your continued trust in Julio Jones Kia.

August 04, 2025

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Employee Rating

My appointment was at 10:00 but my car was not taken back until 11:45. It was done quickly but the wait was ridiculous. I understand things unforeseen happening, but there was ZERO communication regarding wh More

by csrcs2
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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July 25, 2025

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Love my car it the best car I every had best of the best ..h More

by MERIAJDM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson, Regina Parks, Rayquan Wilson

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Jul 29, 2025

Julio Jones Kia responded

We’re so happy to hear you’re loving your car! It means a lot to know it's the best you’ve ever had. Thank you for choosing Julio Jones Kia—we’re honored to be part of your journey!

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