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Costas Hernandez
Costas Hernandez | Page 28
Service Advisor
Cobb County Toyota
2111 Barrett Lakes Blvd
Kennesaw, GA 30144
355 Reviews
355 Reviews
Write a Review355 Reviews of Costas Hernandez
November 16, 2023
Service advisor Costas was horrible. It’s making me reconsider if I want to continue to get service at Cobb county Toyota. he claimed I had an appointment but after 3 hrs of service time It’s making me reconsider if I want to continue to get service at Cobb county Toyota. he claimed I had an appointment but after 3 hrs of service time for 4 tires an alignment and an oil change he wanted to laugh when I asked if I had a service appointment. He never produced any documentation of the appointment. Then he claimed that I was 15 mins late, Which I called and told him that I had a dead battery and I would be late. He should have told me that it would be a 3 hr service. Then he said my truck would be finished by 1pm at the latest. It was 130 when they finished. I asked for a discount for the 3 hour svc and he laughed and said absolutely not like he had a chip on his shoulder. I will check to see if he gave me the initial discount that he promised b4 svc. Lastly all the other svc reps came in the wait area to talk to their ppl. No he calls me on the phone to talk to me about my truck . his cust svc skills are horrible. He just says ‘I got you’. What does that mean? Whatever this infuriating. I believe in customer svc excellence More
by DL_WORLEY
Verified Customer
November 06, 2023
I absolutely love the Cobb County service team especially Austin, Jeff, Carlos, Brent and Costas. They are always very helpful and prompt! Love this service team! Austin, Jeff, Carlos, Brent and Costas. They are always very helpful and prompt! Love this service team! More
by KAREN.C.RAMOS83
Other Employees Tagged: Austin Meek, Carlos Ortega, Merrick Shaw, Manny Alcantara, Bernard Faulk, Brad Magerl, Jeff Silvers, Brent Stump , Todd Pluger
November 03, 2023
Employees are always prompt, courteous and helpful. Have been using Cobb Coubty Toyota for many years and they have always done a great job! Have been using Cobb Coubty Toyota for many years and they have always done a great job! More
by EVELYNGORDON64
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, Carlos Ortega, JC Cooper
November 02, 2023
A routine oil change for which I had an appointment for takes 3 hours? Quoted 1 hour, but took 3. Also, claimed to look for a rattle that id been hearing, but said would be easier if I'd bring back aft takes 3 hours? Quoted 1 hour, but took 3. Also, claimed to look for a rattle that id been hearing, but said would be easier if I'd bring back after I cleaned out. A few water bottles and sweatshirts my kids left shouldn't prevent them from assessing the noise. Waste of an entire morning. More
by LMAGEE30
November 02, 2023
The technician has done a great job in my car with all checks points. I truly appreciate your professionalism and communicate on time when the car was ready. checks points. I truly appreciate your professionalism and communicate on time when the car was ready. More
by pierrelafond81
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, JC Cooper, Simon Chan
October 27, 2023
After service was completed and car was picked up, I noticed the backup camera and hands-free buttons for calling were no longer working. After 3 days and 2 trips back, it still was never resolved, and noticed the backup camera and hands-free buttons for calling were no longer working. After 3 days and 2 trips back, it still was never resolved, and of course was told this problem was not caused by the recent repair session. I was advised to take it back to the installer of the radio only to find the cover for the ODBC connector was not put back on the connector after diagnostics was performed. That was just lazy not putting the cover back on, as that cover was used to connect and complete the circuit and cost me several trips and time off that could have been avoided if the car was returned in the same condition as when worked on. They were apologetic but obviously was discounted because they did not touch that. It's like getting air in your tires and not putting the cap back on the valve. I will still continue to use the service but will not let it go as easy next time. The service writer was accommodating, but just because you think you didn't do something, doesn't mean your actions did not cause it, especially when the hardware worked just hours prior to the work being done. That's all I can say. More
by garyw52
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