Costas Hernandez | Page 27

Coastas in the service department was very helpful and provided great service during my visit ! provided great service during my visit ! More

by bturner7796 Verified Customer Verified Customer

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Repaired broken side mirror. Had to order part and return for installation. Looks good. Thanks Had to order part and return for installation. Looks good. Thanks More

by ULEE30127 Verified Customer Verified Customer

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VERY GOOD CUSTOMER SERVICE, AND FREINDLY, I LIKE THIS DEALER TOYOTA, SO I COME BACK. . DEALER TOYOTA, SO I COME BACK. . More

by ELMAM Verified Customer Verified Customer

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Everything was great. They take care of the customers. All the employees are amazing. Very helpful They take care of the customers. All the employees are amazing. Very helpful More

by saherish7 Verified Customer Verified Customer

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Cobb County Toyota has to be the most honest people ever in a dealership service department. in a dealership service department. More

by JBOWEN9410 Verified Customer Verified Customer

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Excellent customer service and very courteous. Explained the service to be performed and answered my questions. Explained the service to be performed and answered my questions. More

by rmharris228 Verified Customer Verified Customer

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Everyone is very kind and helpful and we always have a great experience and will continue to go there great experience and will continue to go there More

by jeanineblackwell11 Verified Customer Verified Customer

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Great place, my time estimate was accurate and the dollar amount was lower than expected. amount was lower than expected. More

by JTHENRICKS006 Verified Customer Verified Customer

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Service advisor Costas was horrible. It’s making me reconsider if I want to continue to get service at Cobb county Toyota. he claimed I had an appointment but after 3 hrs of service time It’s making me reconsider if I want to continue to get service at Cobb county Toyota. he claimed I had an appointment but after 3 hrs of service time for 4 tires an alignment and an oil change he wanted to laugh when I asked if I had a service appointment. He never produced any documentation of the appointment. Then he claimed that I was 15 mins late, Which I called and told him that I had a dead battery and I would be late. He should have told me that it would be a 3 hr service. Then he said my truck would be finished by 1pm at the latest. It was 130 when they finished. I asked for a discount for the 3 hour svc and he laughed and said absolutely not like he had a chip on his shoulder. I will check to see if he gave me the initial discount that he promised b4 svc. Lastly all the other svc reps came in the wait area to talk to their ppl. No he calls me on the phone to talk to me about my truck . his cust svc skills are horrible. He just says ‘I got you’. What does that mean? Whatever this infuriating. I believe in customer svc excellence More

by DL_WORLEY Verified Customer Verified Customer

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Service by Costas Hernandez was terrific = informed,explained ,and delivered. Thanks too= Bryan = Service shuttle. informed,explained ,and delivered. Thanks too= Bryan = Service shuttle. More

by QUIDDITCH68 Verified Customer Verified Customer

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