Courtney Maxwell

I had one of the worst dealership experiences I’ve ever dealt with at a Dodge/Jeep/Ram dealer in Leesburg. When I traded in my vehicle, I was clearly told the payoff would be handled within 10 days. Tha dealt with at a Dodge/Jeep/Ram dealer in Leesburg. When I traded in my vehicle, I was clearly told the payoff would be handled within 10 days. That didn’t happen. It’s now been well over that timeframe, and the loan is STILL not paid off. In the meantime, I’ve been stuck dealing with late fees and constant harassing calls from the lender on my previous vehicle — something that should have never been my problem after the trade-in was completed. I upheld my end of the deal immediately, but the dealership has completely dropped the ball on theirs. Trying to get answers has been a joke. I’ve been given the runaround, vague responses, and zero accountability. No urgency, no communication, no resolution — just excuses while my credit and peace of mind take the hit. This is not just bad customer service — it’s irresponsible business practice. When a dealership promises to pay off a trade-in, that’s not optional or “when we get around to it.” It directly affects someone’s financial standing. If you’re considering doing business here, think twice. Make sure EVERYTHING is in writing, follow up constantly, and don’t assume they’ll handle anything in a timely or professional manner. I regret trusting them with this transaction, and I wouldn’t recommend this dealership to anyone. More

by cssoler71 Verified Customer Verified Customer

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