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Stephen Kugel
72 Reviews
72 Reviews
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72 Reviews of Stephen Kugel
April 29, 2026
I had one of the worst dealership experiences I’ve ever dealt with at a Dodge/Jeep/Ram dealer in Leesburg. When I traded in my vehicle, I was clearly told the payoff would be handled within 10 days. Tha dealt with at a Dodge/Jeep/Ram dealer in Leesburg. When I traded in my vehicle, I was clearly told the payoff would be handled within 10 days. That didn’t happen. It’s now been well over that timeframe, and the loan is STILL not paid off. In the meantime, I’ve been stuck dealing with late fees and constant harassing calls from the lender on my previous vehicle — something that should have never been my problem after the trade-in was completed. I upheld my end of the deal immediately, but the dealership has completely dropped the ball on theirs. Trying to get answers has been a joke. I’ve been given the runaround, vague responses, and zero accountability. No urgency, no communication, no resolution — just excuses while my credit and peace of mind take the hit. This is not just bad customer service — it’s irresponsible business practice. When a dealership promises to pay off a trade-in, that’s not optional or “when we get around to it.” It directly affects someone’s financial standing. If you’re considering doing business here, think twice. Make sure EVERYTHING is in writing, follow up constantly, and don’t assume they’ll handle anything in a timely or professional manner. I regret trusting them with this transaction, and I wouldn’t recommend this dealership to anyone. More
by cssoler71
Verified CustomerOther Employees Tagged: Steve Bianchi, Sean Gregory, Christopher Graf, John Cobb, Matthew Menard, Chris Clark, Courtney Maxwell, Mario Menjivar, Precious Burke
March 27, 2026
Stephen was amazing he helped me through the whole process of choosing my new car. I’m a customer for life! process of choosing my new car. I’m a customer for life! More
by j.kolbinskie
Other Employees Tagged: Steve Bianchi, Jorden Hayes, Vinny Buonincontri
February 17, 2026
I was very satisfied with the overall buying experience. Stephen Krugel and Logan in sales were professional, patient, and effective throughout the buying process. The member of the backend support team Stephen Krugel and Logan in sales were professional, patient, and effective throughout the buying process. The member of the backend support team were efficient and effective as well. More
by Happy 2019 Jeep owner
Other Employees Tagged: Megan Wright, Logan Hotchkiss
February 06, 2026
Steve was great very helpful and thorough love the new car and great color very happy with it car and great color very happy with it More
by Harper12/Tyson17
Other Employees Tagged: Steve Bianchi
February 01, 2026
From the time I got out of my and walk in so family friendly no pressure at very happy friendly no pressure at very happy More
by pamelaratkosky
Other Employees Tagged: Logan Hotchkiss, Cody Smith
January 25, 2026
Great service, friendly people, got me into the vehicle I wanted quickly, wonderful experience from start to finish wanted quickly, wonderful experience from start to finish More
by jmoreland216
Other Employees Tagged: Marcus Mister, Cody Smith
January 21, 2026
Great experience with Stephen. Very knowledgeable about the vehicle and service. Very pleased so far. I have an appointment this coming Monday to have running boards installed. Very knowledgeable about the vehicle and service. Very pleased so far. I have an appointment this coming Monday to have running boards installed. More
by RIGEMOR81
Other Employees Tagged: Medi Jabin
January 11, 2026
Nice place! Just watch the pricing...u don't necessarily get sale price...you have to qualify for all the discounts. They did work with me but I still feel like Just watch the pricing...u don't necessarily get sale price...you have to qualify for all the discounts. They did work with me but I still feel like it wasn't right of them to list it that way! More
by hjo_74
