Courtney Pooler

Audi Meadowlands responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience with us, from the moment you made your appointment to the time spent exploring the features of your vehicle. Warm Regards, Michael Hill mhill@benzelbusch.com

Audi Meadowlands responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Robert provided you with excellent attention and kept you informed throughout the process. Ensuring our customers feel involved and well-informed is a top priority for us, and we're glad to hear that Robert went above and beyond to make sure you had all the details you needed. Warm Regards, Michael Hill mhill@benzelbusch.com

Audi Meadowlands responded

Thank you for sharing your experience with us! We're thrilled to hear that Courtney provided you with exceptional service and promptly addressed and solved all your concerns. Best Regards, Michael Hill mhill@benzelbusch.com

Audi Meadowlands responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our service department at Audi Meadowlands. Warm Regards, Michael Hill mhill@benzelbusch.com

Audi Meadowlands responded

We are deeply saddened to hear about your negative experience with our dealership. Your feedback is of utmost importance to us, and we sincerely apologize for falling short of your expectations. We want to assure you that we take allegations of dishonesty and the quality of our vehicles very seriously. It is never our intention to mislead or deceive our customers, and we regret any inconvenience or frustration you may have experienced. Once again, we apologize for any inconvenience or disappointment caused, and we appreciate your feedback. Best regards, Michael Hill mhill@benzelbusch.com

Audi Meadowlands responded

We sincerely apologize for the communication issues you experienced during your recent interaction with us. Providing clear and consistent communication is paramount to us, and we regret any confusion or frustration caused by receiving conflicting messages from our team members. Your feedback is incredibly valuable, and we are taking immediate steps to address the communication inconsistencies you've highlighted. Rest assured, we are conducting a thorough review of our processes to ensure that all team members are aligned and providing accurate and consistent updates to our valued customers. We understand the importance of transparency and reliability in our communication, and we are committed to improving in this area to better serve you in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Audi Meadowlands responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a stress-free and enjoyable experience with us. Warm Regards, Michael Hill mhill@benzelbusch.com