Courtney Whalen
Courtney Whalen at Sunshine Toyota

Courtney Whalen | Page 2

Service Advisor

Sunshine Toyota

1355 West Dickman Road
Battle Creek, MI 49037

Contact Me
not yet
rated
167 Reviews

Dealership Experience

18 yrs, 10 mos

Industry Experience

19 yrs, 10 mos

not yet
rated

167 Reviews

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167 Reviews of Courtney Whalen

September 03, 2023

Dealership Rating
Employee Rating

Friendly staff from parts, sales and all support staff. Always on time for repairs. Great with questions and assistance More

by kittygirl50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Dibiaggio

Sep 19, 2023

Sunshine Toyota responded

Thank you, we are so happy to read such a great review!

August 25, 2023

Dealership Rating
Employee Rating

Quick and easy service. Easy check in and out/pay using the website, if desired. More

by Usefulfarmer23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2023

Sunshine Toyota responded

Thank you for your stellar rating!

August 22, 2023

Dealership Rating
Employee Rating

Always have good experience here. Service dept is efficient, friendly and always helpful. Didn’t have to wait long for the service to be completed More

by gmorg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2023

Sunshine Toyota responded

Thank you, we're happy to hear you had such a positive experience with our team!

August 08, 2023

Dealership Rating
Employee Rating

I usually prefer to write positive reviews but the last few times my vehicle has been serviced, my appointments have taken much longer than expected. Last week I had an appointment at 8 am for a tire rot More

by Jen T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 10, 2023

Sunshine Toyota responded

Jen, Thank you for the feedback. I apologize for the excessive wait time you experienced. I will address this issue with our service team and we will work to improve the process to better service our customers in the future. Our goal at Sunshine Toyota is always 100% customer satisfaction. If you have any other concerns, please let me know. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

July 18, 2023

Dealership Rating
Employee Rating

This dealership was able to get me in for service quick and solved the problems. More

by B09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kris Howes, Alysa Clines

Jul 28, 2023

Sunshine Toyota responded

Thank you, we are so happy to read such a great review!

June 01, 2023

Dealership Rating
Employee Rating

I have a 2019 Tacoma and the warranty says 60 month warranty on paint , I had a small area above the fender that peeled and now Toyota said that’s for rust not peeling paint.. More

by Mco2025
Service Communication
Recommend Dealer
No
Jun 02, 2023

Sunshine Toyota responded

We're sorry that your recent experience was less than satisfactory. At Sunshine Toyota we are committed to providing our customers with a first-class experience. A representative from Toyota is coming to look at the paint issue on your Tacoma next week. We welcome the opportunity to assist you in resolving this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

May 10, 2023

Dealership Rating
Employee Rating

Be careful when you take your automobile and this dealership because if you get a diagnosis and don't get it repaired here they won't stand by the diagnosis More

by Gabelozano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kris Howes, Alysa Clines

May 12, 2023

Sunshine Toyota responded

Gabriel, We are sorry that your recent experience was less than satisfactory. We strive to provide accurate diagnostics and stand by our work. If you have the time, please contact me directly to discuss this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

October 31, 2022

Dealership Rating
Employee Rating

Randy at Sunshine Toyota recently helped me purchase a Toyota Corolla and went above and beyond to make sure it was the right fit. He is very knowledgeable and has extensive knowledge of all types of Toyo More

by HPRATER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Dibiaggio

October 31, 2022

Dealership Rating
Employee Rating

Dennis Walters and Justin Etheridge from the Sunshine Toyota Team really put together the package that made it work for us. Both showed patience, knowledge, and steady professionalism as they ushered us More

by Ike & Sue
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 24, 2022

Dealership Rating
Employee Rating

I love working with this group of wonderful people! My husband and I are on our second lease and during both everyone has been kind and helpful. More

by shaenamleonhard
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Pennock, Kris Howes, Alysa Clines , Aimee Alger

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