Courtney Whalen
Courtney Whalen at Sunshine Toyota
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Courtney Whalen | Page 2

Service Advisor

Sunshine Toyota

1355 West Dickman Road
Battle Creek, MI 49037

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4.7
162 Reviews

Dealership Experience

16 yrs, 11 mos

Industry Experience

17 yrs, 11 mos

4.7

162 Reviews

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162 Reviews of Courtney Whalen

July 18, 2023

Dealership Rating
Employee Rating

This dealership was able to get me in for service quick and solved the problems. More

by B09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kris Howes, Alysa Clines

Jul 28, 2023

Sunshine Toyota responded

Thank you, we are so happy to read such a great review!

June 01, 2023

Dealership Rating
Employee Rating

I have a 2019 Tacoma and the warranty says 60 month warranty on paint , I had a small area above the fender that peeled and now Toyota said that’s for rust not peeling paint.. More

by Mco2025
Service Communication
Recommend Dealer
No
Jun 02, 2023

Sunshine Toyota responded

We're sorry that your recent experience was less than satisfactory. At Sunshine Toyota we are committed to providing our customers with a first-class experience. A representative from Toyota is coming to look at the paint issue on your Tacoma next week. We welcome the opportunity to assist you in resolving this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

May 10, 2023

Dealership Rating
Employee Rating

Be careful when you take your automobile and this dealership because if you get a diagnosis and don't get it repaired here they won't stand by the diagnosis More

by Gabelozano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kris Howes, Alysa Clines

May 12, 2023

Sunshine Toyota responded

Gabriel, We are sorry that your recent experience was less than satisfactory. We strive to provide accurate diagnostics and stand by our work. If you have the time, please contact me directly to discuss this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

October 31, 2022

Dealership Rating
Employee Rating

Randy at Sunshine Toyota recently helped me purchase a Toyota Corolla and went above and beyond to make sure it was the right fit. He is very knowledgeable and has extensive knowledge of all types of Toyo More

by HPRATER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Dibiaggio

October 30, 2022

Dealership Rating
Employee Rating

Dennis Walters and Justin Etheridge from the Sunshine Toyota Team really put together the package that made it work for us. Both showed patience, knowledge, and steady professionalism as they ushered us More

by Ike & Sue
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 24, 2022

Dealership Rating
Employee Rating

I love working with this group of wonderful people! My husband and I are on our second lease and during both everyone has been kind and helpful. More

by shaenamleonhard
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 23, 2022

Dealership Rating
Employee Rating

Excellent customer service. Did not even buy the car from them and they treat us as valued customers. My father is 97 and lives alone and i’m his daughter and live in a differen More

by benskat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kris Howes

Jun 20, 2022

Sunshine Toyota responded

We are happy to hear about your positive experience with us at Sunshine Toyota. We appreciate you both as customers.

May 01, 2022

Dealership Rating
Employee Rating

I am very pleased with the work done on my car when Courtney took charge. There was clear and courteous communication. More

by registeKathy F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 20, 2022

Sunshine Toyota responded

Thank you for taking the time to leave a positive review. We appreciate you as a customer here at Sunshine Toyota!

April 15, 2022

Dealership Rating
Employee Rating

I have never been treated so bad, and the service didn't keep me updated More

by Ruger13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Apr 15, 2022

Ruger13 responded

Had I known I wasn't getting my truck back the next day, I would have taken the courtesy car as I had to find a ride back and forth to work for 2 days.

Apr 18, 2022

Sunshine Toyota responded

Please accept our sincerest apologies on behalf of Sunshine Toyota. We’re sorry to learn that your experience with us has not been satisfactory. I want to personally apologize for the excessive wait time you have experienced. If you have the time, please contact me directly to discuss this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

Apr 23, 2022

Ruger13 responded

I appreciate your apology and taking time to recognize the issue. There isn't much more that can be done at this time. You may want to have a meeting with the service staff, so this doesn't happen to any other customers. I will just have to find another Toyota dealer to go to when I have anything else done on my truck. Patty Mattice Ruger13@ymail.com

April 03, 2022

Dealership Rating
Employee Rating

Was easy to schedule an appointment, my car was taken in on time, and completed in a timely manner. I was greeted by the service writer, and by Brad, the sales manager. More

by barkp7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 20, 2022

Sunshine Toyota responded

We appreciate you as a customer and are glad you could share about your positive experience with us.

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