Courtney Whalen | Page 2
Service Advisor
Sunshine Toyota
1355 West Dickman Road
Battle Creek, MI 49037
Dealership Experience
18 yrs, 10 mos
Industry Experience
19 yrs, 10 mos
167 Reviews
Write a Review167 Reviews of Courtney Whalen
September 03, 2023
Friendly staff from parts, sales and all support staff. Always on time for repairs. Great with questions and assistance Always on time for repairs. Great with questions and assistance More
Other Employees Tagged: Randy Dibiaggio
August 08, 2023
I usually prefer to write positive reviews but the last few times my vehicle has been serviced, my appointments have taken much longer than expected. Last week I had an appointment at 8 am for a tire rot few times my vehicle has been serviced, my appointments have taken much longer than expected. Last week I had an appointment at 8 am for a tire rotation. An hour and 15 minutes later, I was told I was in need of a tire repair. I advised them I had another appointment at 10am that I needed to attend but was assured they would get me out in time. They didn’t get my repair done in time, so the kind service person put me in a conference room so I could attend my 10 am meeting virtually. While in the conference room, another employee opened the door and very rudely questioned why I was in there. At 10:30 I received a note that my car was complete. This was not a good experience for me and the timeframe to complete the service was unacceptable, in my opinion. More
July 18, 2023
This dealership was able to get me in for service quick and solved the problems. and solved the problems. More
Other Employees Tagged: Kris Howes, Alysa Clines
June 01, 2023
I have a 2019 Tacoma and the warranty says 60 month warranty on paint , I had a small area above the fender that peeled and now Toyota said that’s for rust not peeling paint.. warranty on paint , I had a small area above the fender that peeled and now Toyota said that’s for rust not peeling paint.. More
May 10, 2023
Be careful when you take your automobile and this dealership because if you get a diagnosis and don't get it repaired here they won't stand by the diagnosis dealership because if you get a diagnosis and don't get it repaired here they won't stand by the diagnosis More
Other Employees Tagged: Kris Howes, Alysa Clines
October 31, 2022
Randy at Sunshine Toyota recently helped me purchase a Toyota Corolla and went above and beyond to make sure it was the right fit. He is very knowledgeable and has extensive knowledge of all types of Toyo Toyota Corolla and went above and beyond to make sure it was the right fit. He is very knowledgeable and has extensive knowledge of all types of Toyota vehicles. I appreciate the great service and will be back in the future. I have also had vehicles serviced with Courtney and she is fantastic, prompt service and answered every question I had. More
Other Employees Tagged: Randy Dibiaggio
October 31, 2022
Dennis Walters and Justin Etheridge from the Sunshine Toyota Team really put together the package that made it work for us. Both showed patience, knowledge, and steady professionalism as they ushered us Toyota Team really put together the package that made it work for us. Both showed patience, knowledge, and steady professionalism as they ushered us through the process of putting us in the vehicle of our choice with optimal Customer Service! Much appreciated. In this last decade, this is #4 Toyota for us, - and it just keeps getting better. Thank you Justin & Dennis! More
Other Employees Tagged: Dennis Walters, Zach Brown, Justin Etheridge
August 24, 2022
I love working with this group of wonderful people! My husband and I are on our second lease and during both everyone has been kind and helpful. My husband and I are on our second lease and during both everyone has been kind and helpful. More
Other Employees Tagged: Aaron Pennock, Kris Howes, Alysa Clines , Aimee Alger

