Craig Brink | Page 17

Kia Rio Excited This was my first experience buying into the Kia cars. I purchased the Kia Rio 5 Door and the dealership made it a very pleasant experience. They were This was my first experience buying into the Kia cars. I purchased the Kia Rio 5 Door and the dealership made it a very pleasant experience. They were very nice to work with, very helpful in answering my questions and giving me the opportunity to get behind the wheel for a great test drive. Everyone was more then willing to help in making it a great purchase. I would let any one know. More

by Pamila23 Verified Customer Verified Customer

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Always a great experience. Chuck and Craig made my 3rd lease experience through Luther Nissan just as great as my 1st and 2nd. I have recommended this dealership to friends, Chuck and Craig made my 3rd lease experience through Luther Nissan just as great as my 1st and 2nd. I have recommended this dealership to friends, family, and co-workers. More

by MSJODI123 Verified Customer Verified Customer

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Awesome Customer Service😊 I had a airbag recall for my Nissan Versa. Luther Nissan overed me the use of a 2018 Altima, until my part arrived. I ended up using the car for almo I had a airbag recall for my Nissan Versa. Luther Nissan overed me the use of a 2018 Altima, until my part arrived. I ended up using the car for almost 5 months. The part came in 3 months but I fell and broke my hand & wasn’t able to drive the Altima back. They were very accommodating in every way. Super great customer service all the way around in every department. I would give this dealership 5 stars & would definitely recommend them to everyone I know. More

by redsuccess Verified Customer Verified Customer

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The 9 Hour Day I have worked with Matthew in the past and when my 12yo Acrua died, I texted him at 7:30am and was at the dealership by Noon. For the next 8 hours, w I have worked with Matthew in the past and when my 12yo Acrua died, I texted him at 7:30am and was at the dealership by Noon. For the next 8 hours, we test drove 4 different vehicles during a snow and ice storm, found out my credit rating tanked due to ex spouse, he and his manager, Craig, talked me down from a full meltdown. then Ryan the finance manger swooped in, spoke with me about what I could get, and the deal was done. The service department then test drove the vehicle during the storm, brought it back and WASHED the car before giving me the keys. Despite the fact the car was going to be a mess the moment I drove it, they wanted me to have a perfect car to drive away with. They were kind, courteous, patient, generous with their time and humor. I will be back in 2 years when it is time for my youngest to get her car!!!!!!! More

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Trade in I love Inver Grove Nissan Kia! This was my third vehicle I've bought from this dealership. The crew here are a great! Staff is educated in superior c I love Inver Grove Nissan Kia! This was my third vehicle I've bought from this dealership. The crew here are a great! Staff is educated in superior customer service. The vehicle service department is top notch and John Pellerzi, Craig Brink and Jamie Groth always go above and beyond for the best car buying experience ever! More

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Good customer service You're awesome Scott Holerud. My experience with you is exceptional, compare to Morries dealership. You're ready to work with me at all cause to get m You're awesome Scott Holerud. My experience with you is exceptional, compare to Morries dealership. You're ready to work with me at all cause to get me a nice car and I appreciate all your efforts. Keep up the good work. He has a good sense of humor and acknowledge my presence any time he sees me. More

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If you are a women GO ELSEWHERE! I’ve been a customer of Luther Nissan Kia for the past 7-8 years, purchased a new Nissan Juke car from them in December 2016 always took my car to th I’ve been a customer of Luther Nissan Kia for the past 7-8 years, purchased a new Nissan Juke car from them in December 2016 always took my car to them for service, Oil changes and tire rotations, etc. Wednesday 11/8/2017 I dropped my car off for an oil change they called me to say my two front tires were bald and I needed to replace them. There were 20,000 miles on these tires they were the ones that came with the car 10 months ago. When I asked why were the rear tires like new and the front ones bald they said well I guess you didn’t rotate them enough I told them I only bring my car to you and when I brought it in today I said is it time to rotate my tires? and the gal who checked me and she said nope not this time, Adam the service tech who called me did offer to sell me new tires for the front said nothing about the rear tires needed to be replaced I kept asking why would tires on a 10-month-old car be bald after just 20,000 miles he kept saying the same thing over and over again not rotated enough now I wonder did they ever rotate the tires on this car? I left dealer and called the manager Craig he had left for the day so I left him a message the next morning at 9:30 I still hadn’t heard from him so I called him and within the first two minutes of the phone conversation he said to me I didn’t make the tires and they put cheaper tires on these new cars I reminded him you may not have made the tires but you’re dealer sure was happy to sell me the car with these tires on it with no mention that the tires were cheap when they sold car to me! Craig then said I would be happy to sell you new tires to that I said you’ve just lost my business any referrals and any of my future business. I went over to discount tire on Robert Street I strongly advise anyone needing tires to go there their work ethic, customer service & pricing were Bar superior to Luther Nissan Kia dealer, I was sold a better quality of tire with a better warranty free, tire rotation? free nail repair for the life of the tires and Discount tires talked to me about what kind of driving I did and made sure the tires they sold me were the right ones for me something the dealer never offered to do. Discount tires explain to me that on an all wheel drive car replacing two tires is a bad idea because they will wear uneven causing more tire issues something the dealer never mentioned when they were going to sell me just two tires. A little good customer service would have gone a long way in making this customer come back but now they’ve lost me forever. Big mistake to go to this Dealer. More

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Awesome Experience!! Andy was knowledgable and helpful in getting me the car I wanted for the price that was fair for the both of us!! I will be back! Andy was knowledgable and helpful in getting me the car I wanted for the price that was fair for the both of us!! I will be back! More

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Car shopping made fun! Car shopping is time consuming and overwhelming. Our experience was great and all those we worked with were so nice and low-pressure and fun people. Car shopping is time consuming and overwhelming. Our experience was great and all those we worked with were so nice and low-pressure and fun people. They bent over backwards to make everything come together! More

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Great experience buying a new vehicle Salepeople, business manager and service is outstanding. Finanicing was explained very well and I knew exactly the terms of my loan. No haggling bac Salepeople, business manager and service is outstanding. Finanicing was explained very well and I knew exactly the terms of my loan. No haggling back and forth on price of new vehicle More

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