Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 20

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

May 05, 2024

Dealership Rating
Employee Rating

Tony is awesome! He worked hard to get me a loan for my car. Thanks Tony! More

by lilly_oh73
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
May 06, 2024

Ken Ganley Ford Norton responded

It's great to hear that Tony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

May 07, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2024

Dealership Rating
Employee Rating

Joe was fabulous to work with! He was very informative and easy to work with! This is our 3rd car purchase from Ken Ganley and we will definitely be back!!! More

by Semetribe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

May 06, 2024

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2024

Dealership Rating
Employee Rating

Amazing service. Best dealership experience I’ve ever had. Everything was ready when I arrived and I was out of there within 15-20min! More

by tsjaques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn

May 06, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2024

Dealership Rating
Employee Rating

The staff was very friendly and attentive. They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly More

by jarek.carpenter
Recommend Dealer
Yes
May 06, 2024

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2024

Dealership Rating
Employee Rating

Desmond (Des) is THE BEST! ! Good and caring people make or break the vehicle purchasing and ownership experience. Des is that person. He's is extremely dedicated to his custo More

by Barth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

May 04, 2024

Ken Ganley Ford Norton responded

Barth, Thank you for your business and this review. We're happy to hear Desmond and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 01, 2024

Dealership Rating
Employee Rating

Everything went well with the purchase of my truck. I did not feel pressured to buy. Joe was great to work with and made sure all of our questions were answered. More

by ToddA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

May 02, 2024

Ken Ganley Ford Norton responded

Thank you, Todd! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

April 28, 2024

Dealership Rating
Employee Rating

Tony was the best! ! He made this car buying experience as easy as possible with financing already approved before I walked in the door!! Car was ready as promised and o More

by Nesbug20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Apr 29, 2024

Ken Ganley Ford Norton responded

It's fantastic to hear that Tony provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Norton!

April 21, 2024

Dealership Rating
Employee Rating

Easy to get to the location. Our salesman Scott was great to deal with on our purchase. Scott was easy to communicate with, very responsive without being pushy. Treated my wife a More

by rivenoak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Bomgardner

Apr 22, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!

April 19, 2024

Dealership Rating
Employee Rating

I thought I purchased a car from here, but 30 some days later, they wanted it back, because I changed jobs in the middle of a transaction. They also said something was wrong with my check stubs. Kevin was More

by janaekelly85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tony Zuppe, Kevin Kneebusch

Apr 21, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 16, 2024

Dealership Rating
Employee Rating

Knowledgeable, fair, and very helpful. I don’t feel taken advantage of and they really knew what they were talking about for the car. More

by Maryam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn, Austin Temsey

Apr 16, 2024

Ken Ganley Ford Norton responded

Mayam, Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

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