Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 3

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
571 Reviews
4.9

571 Reviews

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571 Reviews of Craig Douglas

May 31, 2026

Dealership Rating
Employee Rating

Thank you for your service. I’ve been looking for that Mustang for years! My mum was a Mustang girl and I’m positive that she’s smiling, for me right now. Thank you. More

by JCARRICKPSU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Massolini

Jun 03, 2026

Ken Ganley Ford Norton responded

Thank you so much for your kind words! We are so happy to have helped you find your dream Mustang and honor your mum's love for the brand. It means the world to us to make our customers smile. Thank you for choosing us!

May 28, 2026

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Employee Rating

I have been a service department customer for several years and have been very happy with my experiences. Decided to purchase a used vehicle from them. They made the experience easy and were very fair. I More

by Traveler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2026

Ken Ganley Ford Norton responded

It’s rewarding to know that after years as a service customer, buying a used Ford Expedition was both straightforward and fair. We appreciate your trust and look forward to helping you again.

May 19, 2026

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Just did fine, he did great! We would recommend for sure. Thank you for being fun to work with! More

by donp75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

May 19, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear the experience was smooth and enjoyable. Thank you for recommending us and for being so pleasant to work with. Congratulations on your new Ford.

May 12, 2026

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Employee Rating

The vehicle was way overpriced they listed it 23800 then it didn’t sell at that price so they raised it to 25,800 and when I asked to negotiate they said there was no wiggle room on it. I was in a pinch and More

by AGDEXPRESS01
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: John Chapman, David Duggan

May 16, 2026

Ken Ganley Ford Norton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

May 11, 2026

Dealership Rating
Employee Rating

No xx, straightforward, and one of the easiest car buying purchases of my life. I cannot recommend this dealership and Justin enough! Will be sure to tell all my friends and fam if they are in the market, to More

by kkelly2144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

May 11, 2026

Ken Ganley Ford Norton responded

It’s great to hear the purchase of your new Ford was so straightforward. Justin will be thrilled by your recommendation, and we appreciate you sharing your experience with friends and family.

May 20, 2026

Ken Ganley Ford Norton responded

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your car buying experience was exceptional with us and that Justin provided excellent service. We truly appreciate your recommendation and look forward to serving your friends and family in the future. Bravo to you as well for choosing us!

May 05, 2026

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Employee Rating

Very easy to work with, very helpful explained everything to the best of his knowledge. More

by Jeffersmason7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Demercado

May 05, 2026

Ken Ganley Ford Norton responded

Thank you for sharing how smooth and clear the process was. We’re glad Craig could explain every detail as you drove home in your used Ford Explorer. Your kind words are appreciated.

May 05, 2026

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Employee Rating

Good dealership lots of stuff to choice form friendly sales people would recommend to friends More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Leonhard, John Massolini

May 05, 2026

Ken Ganley Ford Norton responded

Thank you for highlighting the wide selection and friendly sales staff. We’re glad you found the right Ford Ranger and appreciate your recommendation to friends. Enjoy your new truck!

April 27, 2026

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Employee Rating

Great experience! Vinny was so quick and helpful-made the process a breeze. Could not be more satisfied with Ken Ganley! More

by patti0529
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Demercado

Apr 27, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience. We’re delighted Vincent made purchasing your Ford Edge smooth and efficient. We appreciate your satisfaction and look forward to assisting you again.

April 17, 2026

Dealership Rating
Employee Rating

Scott Spath at Ken Ganley ford is excellent at his job. He keeps you informed every step. The mechanic did a excellent job on my truck, in fact, everyone I came into contact with was very kind and respectf More

by gpamer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Ken Ganley Ford Norton responded

Thanks for trusting us with your Ford Ranger and for highlighting Scott’s clear communication. We’re delighted our technicians treated you with respect and delivered thorough service. We appreciate your recommendation and look forward to caring for your Ranger again.

April 15, 2026

Dealership Rating
Employee Rating

Franco was really great to work with, he explained every detail of the process, was upfront with all the pricing, and I was treated like a friend. Thanks so much for a great experience Franco! More

by Bob-a-rean-o
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Apr 16, 2026

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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