Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 33

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

February 15, 2023

Dealership Rating
Employee Rating

Excellent place to purchase a car , everyone was very friendly and helpful with my purchase of my 2022 Ford Edge ST and went above and beyond to take care of all my wants and needs. More

by Coudret3d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Christian Rodriguez

Feb 15, 2023

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Congrats on your new Ford Edge, and let us know if we can be of any more assistance!

February 10, 2023

Dealership Rating
Employee Rating

Austin had awesome customer service. I had a great experience at Ken Ganley. Have a great day. More

by Johnbuhalak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Feb 10, 2023

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. I'm glad to hear that Austin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

February 10, 2023

Dealership Rating
Employee Rating

This is our z second purchase here since beginning of the year Highly recommend them if you’re looking for a good new or used vehicle . The service from start to finish is amazing very accommodating, friendl More

by mizzhilary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 10, 2023

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Franco, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!

February 08, 2023

Dealership Rating
Employee Rating

visit went very we. ll and didnt hurt tooo much ha ha good people to deal with and went smoothly More

by REHARRIS65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Feb 08, 2023

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 30, 2023

Dealership Rating
Employee Rating

El Señor Rodriguez fue de mucha ayuda para entender el procedimiento de la compra de nuestro vehiculo More

by Wanda.rochedejesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Jennifer Fincham, Christian Rodriguez

Jan 30, 2023

Ken Ganley Ford Norton responded

Wanda, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 28, 2023

Dealership Rating
Employee Rating

Tony was great. Everyone there was very kind. It was a great experience from beginning to end. We live 3 hours away so we were limited on availability. Tony was very More

by Chrisj1212
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Jan 29, 2023

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, Chris, please do not hesitate to let us know. We are always happy to help!

January 27, 2023

Dealership Rating
Employee Rating

I did not appreciate some of the sales tactics. Especially regarding the warranty. Adam was fine. Whatever work was done by the body shop was definitely under exaggerated. When I asked for before p More

by Joseph Clark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: John Chapman , Adam Magyarics

Jan 30, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 25, 2023

Dealership Rating
Employee Rating

On January 21, 2023 I was greeted at the door by Jennifer Fincham and I told her what I was looking for and my budget and she found me my car, I drove a 2016 red Chevrolet Trax LT and bought it on January 23 More

by Momrules
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fincham, Austin Temsey

Jan 25, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Jennifer, Austin, and Craig were able to help, and we hope to see you again! Congratulations on your new Chevrolet Trax LT!

Jan 26, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We look forward to your next visit! Take care!

January 24, 2023

Dealership Rating
Employee Rating

Purchased a used vehicle and Christian took care of me. Very detail orinted and excellent customer service. More

by Rvb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Rodriguez

Jan 25, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christian met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Jan 26, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We look forward to your next visit! Take care!

January 23, 2023

Dealership Rating
Employee Rating

Friendly knowledgeable employees! !! We enjoyed working with Tony!!!! We will be back! And we will refer your dealership and Tony to our friends!!! More

by djohnston4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Jan 24, 2023

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

Jan 25, 2023

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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