Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 41

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
543 Reviews
4.9

543 Reviews

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543 Reviews of Craig Douglas

January 31, 2022

Dealership Rating
Employee Rating

I went to look for a certain vehicle and I was greeted and treated real well...I felt comfortable with everyone helping me and being very patient as I decide More

by purrcat9294
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman , Emily jones 5 stars

Feb 01, 2022

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 27, 2022

Dealership Rating
Employee Rating

I love my new Ford Escape! I had 1 vehicle in mind when I came to the dealership, then completely changed my mind. The team was patient & encouraged me to test drive each to make sure I got exactly what I wa More

by Happysummer09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Kevin Kneebusch , Scott Bomgardner

Jan 27, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Scott, Craig, Kevin, and John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Ford Escape and don't hesitate to reach out if you need anything else.

January 25, 2022

Dealership Rating
Employee Rating

Very friendly and professional. I would definitely work with Scott and this company again in the future. More

by RobertNSchwartz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy , Scott Bomgardner

Jan 25, 2022

Ken Ganley Ford Norton responded

Robert, Thank you for taking the time to write this review and letting us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford are glad to have you as a customer.

January 22, 2022

Dealership Rating
Employee Rating

Dezmond is always a pleasure to speak to and get information from on your purchase. Never once had a bad experience at their dealership. Everyone is friendly and upbeat. I thank you all for all what More

by MICHAEL.STECURA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman

Jan 24, 2022

Ken Ganley Ford Norton responded

Michael, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Desmond met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

Feb 03, 2022

Ken Ganley Ford Norton responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 21, 2022

Dealership Rating
Employee Rating

Franco and the team at Ken Ganley Ford was very helpful throughout the buying process and through delivery. I’m super excited for my new Bronco! More

by holtonjm
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jan 22, 2022

Ken Ganley Ford Norton responded

Congratulations on your new Bronco! Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience here with Franco. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 08, 2022

Dealership Rating
Employee Rating

Service was awesome 👍 I would definitely recommend buying another vehicle from these people very polite an just a all around good setup🙂 More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 08, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, James, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 06, 2022

Dealership Rating
Employee Rating

Great people to work with Scott helped us get into something we could afford. Thanks Alot to all those involved More

by Streettrat
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Scott Bomgardner

Jan 06, 2022

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford. I'm glad to hear that Scott and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 05, 2022

Dealership Rating
Employee Rating

What a fantastic dealership!! Not once did I feel pressured to purchase but Franco made it the easiest purchase I’ve ever made! He was considerate, listened to what I needed and wanted, and helped pu More

by CathyT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jan 06, 2022

Ken Ganley Ford Norton responded

Cathy, Thank you for your very kind review. Franco and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

December 21, 2021

Dealership Rating
Employee Rating

Buying out my lease, very easy fast experience, both Franco and the credit manager were friendly and easy to deal with. More

by karen62s
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Dec 22, 2021

Ken Ganley Ford Norton responded

Karen, Thank you so much for your kind words for Franco, and for taking the time to leave us this wonderful feedback!

December 16, 2021

Dealership Rating
Employee Rating

Very friendly staff, including my sales person Ken Steele and finance department! My parents bought a car from Ganley almost 20yrs ago and guess it was my time. More

by ROBERTRASCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy , Ken Steel

Dec 16, 2021

Ken Ganley Ford Norton responded

Robert, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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