Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 42

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
543 Reviews
4.9

543 Reviews

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543 Reviews of Craig Douglas

December 15, 2021

Dealership Rating
Employee Rating

Very nice people to deal with from beginning to end of the deal great people More

by Ed.ramey12
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Dec 16, 2021

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Thank you for the great review!

December 09, 2021

Dealership Rating
Employee Rating

All around great experience thank you for y’all your help.you guys did amazing and I will come back More

by daniellegoins935
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Dec 10, 2021

Ken Ganley Ford Norton responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 04, 2021

Dealership Rating
Employee Rating

The service at Ganley Ford in Barberton was amazing. They were extremely friendly and very helpful. Not once did I feel pressured to buy. I was able to find a car that I love and within my price rang More

by jennifercleveland45
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Bomgardner

Dec 06, 2021

Ken Ganley Ford Norton responded

Jennifer, Thanks for your feedback on your recent visit to Ken Ganley Ford. I'm glad to hear that Scott and Craig were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 06, 2021

Dealership Rating
Employee Rating

Awesome people to deal with. They walked me through the process with ease. From sales to service to finance it was a great experience. Thank you so much. Barbara More

by bjt_1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2021

Ken Ganley Ford Norton responded

Thank you, Barbara, it's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford!

Nov 07, 2021

bjt_1954 responded

You are very welcome. I love my car.

November 06, 2021

Dealership Rating
Employee Rating

Aaron was amazing! So helpful and extremely pleasant to work with! I'd definitely recommend him. More

by Sarahrs1280
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath , Aaron Forsythe

Nov 06, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Aaron delivered such a great experience!

October 17, 2021

Dealership Rating
Employee Rating

Excellent experience until signing of the paperwork. The salesman did not tell me that the warranty was an extra $4000. As I was signing the loan papers, I noticed the charge. The loan person just kept pus More

by KW
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Adam Magyarics

Nov 01, 2021

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would like to get to the bottom of it for you. We privately replied to you on October 21st to see if there was something we could do to turn it around for you as quickly as possible, but we never got a response from you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Or you can email customer relations at Jwheatley@ganleyauto.com Thanks!

Oct 21, 2021

Ken Ganley Ford Norton responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 17, 2021

Dealership Rating
Employee Rating

Austin was amazing! I usually hate dealerships but he made it quick and pleasant! Checked every box! More

by jscott75
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Oct 18, 2021

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that Austin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford!

October 15, 2021

Dealership Rating
Employee Rating

The sales person who worked with me was Sean. He was polite and helpful. He was willing to show me a couple of different cars, and was patient. The paperwork didn’t take too long, and I never felt press More

by baumoell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Sean Pangburn

Oct 17, 2021

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Sean and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 04, 2021

Dealership Rating
Employee Rating

I will say that for me financing on my own for the first time my experience was amazing. Super fast, super easy. The people here are amazing and helped me so much. I completely recommend buying from here. I More

by aunttank96
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova , Adam Magyarics

Oct 05, 2021

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that Franco, Adam and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 30, 2021

Dealership Rating
Employee Rating

The dealer I worked with was super helpful. Right away I felt I could trust him. I let him know exactly what I wanted, and he helped me get it. More

by Thomas
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Adam Magyarics

Sep 30, 2021

Ken Ganley Ford Norton responded

Hi Thomas, we are so glad to hear that our salesman Adam Magyarics provided you with such a positive experience! We really appreciate your business and your 5 star review! Please let us know if you need anything!

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