Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 44

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
4.9
543 Reviews
4.9

543 Reviews

Write a Review

543 Reviews of Craig Douglas

August 19, 2021

Dealership Rating
Employee Rating

We have purchased several vehicles from Ganley Ford and have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. More

by DORILEEMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

August 13, 2021

Dealership Rating
Employee Rating

The experience was very pleasant, everything went very smoothly, everyone was very friendly and courteously to me. From entering the door I felt welcomed. No pressure, just very experienced people helpi More

by DLOOPER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 02, 2021

Dealership Rating
Employee Rating

Tony was a great help in helping me choose my new vehicle. This was the first time I’ve ever purchased a new vehicle. I’m very pleased. More

by ronaldsmith12000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe , Ken Steel

Aug 02, 2021

Ken Ganley Ford Norton responded

Thank you, Ronald! Here at Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Tony, and it was a pleasure having you at the dealership. We appreciate your review!

July 23, 2021

Dealership Rating
Employee Rating

Very fast process, I was honestly impressed with how fast the dealership responded to working any kind of deals with me. They were very kind and did anything in there power to get me to the price I wanted an More

by Tylertickle222
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Jul 23, 2021

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ganley Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 10, 2021

Dealership Rating
Employee Rating

Great Dealership! We got a really good deal on a Explorer with low miles and no issues! Will definitely recommend this dealership to others! Thank you for the great deal Ganley and Franco! More

by kstump2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jul 10, 2021

Ken Ganley Ford Norton responded

Thank you for your business and this review! We're happy to hear that Franco was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We appreciate your recommendation and hope you enjoy your Explorer!

June 28, 2021

Dealership Rating
Employee Rating

Ganley Ford has always treated me both professionally and respectfully. I was a little upside down in my lease and they were able to get me into a nicer vehicle for only a few dollars more a month! More

by pengelta
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Scott Spath, Kevin Kneebusch , Sean Pangburn

Jun 29, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford are glad to have you as a customer.

June 15, 2021

Dealership Rating
Employee Rating

Salesman Austin was great. Management tried to screw me over on price after I signed an agreement. They swapped a paper in without my signature for $2,000 higher. They tried to pull sneaky tricks in financ More

by Trayjen
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Chapman, Kevin Kneebusch , Austin Temsey

Jul 02, 2021

Ken Ganley Ford Norton responded

Trayjen, It is great to hear that working with Austin was a positive one but hearing that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Jun 18, 2021

Ken Ganley Ford Norton responded

We're sorry to see you didn't have the best experience here with us. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 11, 2021

Dealership Rating
Employee Rating

Desmond has worked with my wife and I on many occasions. Always attentive and knows what we need. Great and varied selection of Ford vehicles. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Jun 12, 2021

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that Desmond always meets your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

June 11, 2021

Dealership Rating
Employee Rating

Everyone is always so polite and helpful. Been dealing Everyone is always so polite and helpful. Been dealing with Franco for years . Advise anyone looking for new or used to go see him. :). Thank More

by Kbonf07210
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman , Carly Neubert

Jun 11, 2021

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your great feedback with us. We are delighted to learn about your positive experience with Franco. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 04, 2021

Dealership Rating
Employee Rating

Very friendly and helpful, extremely professional and friendly salesperson, I'm glad I drove over an hour to get there, well worth it. Noticed how well they worked together, very organized, thank you More

by Pblock21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Jun 04, 2021

Ken Ganley Ford Norton responded

We are happy to hear that Austin provided you with a professional & friendly experience! Thank you for making the hour long trip to Ganley Ford, we really appreciate your business! And thank you for the kind 5 star review!!

...
44
...

Dealership Inventory (209 Vehicles)

used 2023 Chevrolet Traverse car, priced at $25,993
2023 Chevrolet Traverse
used
Mosaic Black Metallic exterior
Automatic
All-wheel Drive
new 2026 Ford Maverick car, priced at $38,465
2026 Ford Maverick
new
AZURE GRAY METALLIC TC exterior
Automatic
All-wheel Drive
new 2026 Ford Transit-150 car, priced at $48,625
2026 Ford Transit-150
new
Oxford White exterior
Automatic
Rear-wheel Drive
new 2026 Ford Transit-350 car, priced at $67,220
2026 Ford Transit-350
new
OXFORD WHITE exterior
Automatic
All-wheel Drive
used 2019 Toyota Tundra car, priced at $38,741
2019 Toyota Tundra
used
Magnetic Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $60,675
2026 Ford F-150
new
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive