Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 43

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
543 Reviews
4.9

543 Reviews

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543 Reviews of Craig Douglas

September 29, 2021

Dealership Rating
Employee Rating

We bought a new Escape from Aaron Forsythe. He led us through the entire purchase. Very easy with him. More

by re9w404
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forsythe

Sep 29, 2021

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Ford Escape! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Oct 03, 2021

re9w404 responded

Thank you. Great experience.

September 27, 2021

Dealership Rating
Employee Rating

A great waiting area within the dealership. I've had 2 oil change services and they cleaned my car so well along with the service I've only had to wash it once myself this past summer. Great 👍 More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Sep 28, 2021

Ken Ganley Ford Norton responded

Jeff, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

September 27, 2021

Dealership Rating
Employee Rating

Sean was excellent! Very professional and knowledgeable. He took my circumstances into consideration and got me set up with a nice set of wheels! More

by Michael.mcintire8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sean Pangburn

Sep 27, 2021

Ken Ganley Ford Norton responded

Congratulations on your new purchase, Michael! We are very happy to hear that Sean provided you with such a positive experience! Thank you for taking the time to leave us a five-star review. We look forward to having you as one of our valued customers for years to come. We sincerely value your business, Michael!

September 14, 2021

Dealership Rating
Employee Rating

Everyone has been friendly, helpful and polite. I was very happy & excited with my purchase. More

by Jackie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman , Paul Asano

Sep 14, 2021

Ken Ganley Ford Norton responded

Jackie, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

September 13, 2021

Dealership Rating
Employee Rating

Very fast and friendly. They got me in the car I wanted. No hassle's. Great place. More

by bmax1870
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford!

September 11, 2021

Dealership Rating
Employee Rating

Two things bothered me-one is never got to see Carfax. Was read few details. Turns out car had three repos previously. Second-not told percentage rate. I know I should have looked at the sales order bette More

by stevemehal
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Sep 12, 2021

Ken Ganley Ford Norton responded

Thank you, Steve, for taking the time to submit a review. We take pride in good customer service and are happy that your purchase experience was fast and straightforward. We do however regret the lack of communication regarding the Carfax and percentage rate. If you would like to further discuss your concerns, feel free to contact me at your convenience.

August 30, 2021

Dealership Rating
Employee Rating

Tony was great, very friendly, and did not attempt to push me into a vehicle. Highly recommend dealing with Tony for all purchases. Love the truck!! More

by Johnrnagurney
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Aug 31, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else.

Sep 07, 2021

Ken Ganley Ford Norton responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks for the recommendation, and have an amazing day!

August 27, 2021

Dealership Rating
Employee Rating

The dealership was clean and everyone was friendly. They treated us with respect.Made us feel at home.I will look there for my next car. More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn

Aug 27, 2021

Ken Ganley Ford Norton responded

Thank you, Phil! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Ken Ganley Ford.

August 21, 2021

Dealership Rating
Employee Rating

My second time dealing with Franco and Ganley Ford. Their customer service is top notch and the process is smooth. I will return in the future! More

by Holpuch05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 25, 2021

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you, and have a fantastic day!

August 19, 2021

Dealership Rating
Employee Rating

10/10 service for my first buy, wouldn’t have gone anywhere else, thank you to Desmond for the amazing service and advice with this car :) More

by yutzyjulee
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Desmond, and for taking the time to leave us this wonderful feedback!

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