Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 5

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

December 31, 2025

Dealership Rating
Employee Rating

We had an amazing experience at Ken Ganley Ford Norton. Everyone was so helpful and kind to us. More

by kjl16133
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy , Sam Adrian

Dec 31, 2025

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 15, 2025

Dealership Rating
Employee Rating

This is such a great dealership, great people to work with, very helpful, will definitely be back again to buy our next vehicle with them. If you’re in the market for a new vehicle, come see Franco at K More

by jennifer_jacobs41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Dec 15, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

December 07, 2025

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Employee Rating

John Massalini was great to work with. He explained the truck well. He made the process of buying a new truck easy. Great guy and would use again. More

by www.tminges
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, John Massolini

Dec 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Please let us know if we can be of any more assistance.

December 01, 2025

Dealership Rating
Employee Rating

Sam, John, and Kevin, and Craig worked in unison to get the deal done. Very helpful, understanding, and knowledgeable! More

by Expedition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Kevin Kneebusch , Sam Adrian

Dec 01, 2025

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 28, 2025

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Employee Rating

Great experience! Samuel met me as I walked to the door. Talked briefly, discussed vehicle possibilities, found a vehicle, test drove, worked out details. On my way i More

by ronlarabee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Adrian

Nov 28, 2025

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

November 15, 2025

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Employee Rating

Awesome service, everyone was really good, we was treated really well. I would recommend others More

by gregbrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Adrian

Nov 15, 2025

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!

November 13, 2025

Dealership Rating
Employee Rating

Everybody there was more than friendly, helpful, and all the Waze, let’s just think a dealership should be operating like enjoy shopping there More

by LOGMAN6999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2025

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2025

Dealership Rating
Employee Rating

Worst bunch of con men I ever dealt with. Wouldn't recommend these thieves to my Worst enemy. These guys shouldn't be involved with public in any compasity. More

by MURPHIRISHGRL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jack Leonhard

Nov 09, 2025

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 01, 2025

Dealership Rating
Employee Rating

Jack is amazing. We ended up buying another car from him a week later! No pressure, knowledgeable, personable, Would highly recommend! More

by LORI-AULT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch, Jack Leonhard

Nov 02, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

October 30, 2025

Dealership Rating
Employee Rating

Very easy transaction and straight forward. They were great every step of the process Would definitely buy from them again More

by joanreiff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Oct 30, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Oct 30, 2025

Ken Ganley Ford Norton responded

Hello Joanreiff, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

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