Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 56

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
571 Reviews
4.9

571 Reviews

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571 Reviews of Craig Douglas

January 14, 2020

Dealership Rating
Employee Rating

Excellent sales and service! My salesman was excellent and answered all my questions. Finance and insurance department was very thorough. Will definitely buy from them again! More

by chrissie.tyler
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Bob Bowser, Jeff Yeager

Jan 17, 2020

Ken Ganley Ford Norton responded

Thank you so much for leaving such a wonderful review and for sharing your feedback. It means a lot to us to know you are 100% completely satisfied. Your satisfaction is our #1 priority! Please don't hesitate to reach out if there is anything we can assist with! We look forward to seeing you next time!

January 09, 2020

Dealership Rating
Employee Rating

This was our first time dealing with Ganley. It was a fun day getting to pick out a F150. We were treated very well and I look forward to working with them in the future. More

by LuvinmyF150
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sam Adrian, Chad Warner, Jeff Yeager

Jan 13, 2020

Ken Ganley Ford Norton responded

Congratulations on your new f150!! We are thrilled to hear you are enjoying your new vehicle and to know you had a fun car buying experience with us. Our team works very hard to go above and beyond for our customers and to deliver a 5 star experience, Please let us know if there is anything else we can assist with!

December 26, 2019

Dealership Rating
Employee Rating

Staff was top notch! Everything was handled in a friendly professional way. Jim listened to what I was looking for and delivered. I highly recommend Jim Holley and Ganley Ford! More

by flingr10
Recommend Dealer
Yes

Other Employees Tagged: Jim Holley, Staci Stonestreet

Jan 03, 2020

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! It is so great to hear you had such a positive experience with Jim H. Thank you so much for your kind words regarding our team! We really appreciate the five star review and we hope to see you soon!

December 23, 2019

Dealership Rating
Employee Rating

Desmond is the penultimate asset to your dealership His Desmond is the penultimate asset to your dealership His professional approach is outstanding in every sense He was the contributing factor in comp More

by jcaito
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman , Bob Bowser, Chad Warner

Jan 03, 2020

Ken Ganley Ford Norton responded

We want to thank you for your kind words and leaving such a great review, Your great comments regarding our team really means alot to us. We strive to deliver a 5 star car buying experience to all of our customers and we are thrilled you found this to be the case with Desmond. Please let us know if there is anything we can assist with!

November 18, 2019

Dealership Rating

Vehicle Purchase We purchased our vehicle out of state as Ganley Ford had a vehicle we were interested in. First off, they didn't have our paperwork correct when need More

by lreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chad Warner, Austin Temsey

Nov 19, 2019

Ken Ganley Ford Norton responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit and to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please reach out to us at 330-745-9081 at your convenience so we can address this situation directly.

Nov 26, 2019

lreed responded

Please let me know who we can speak with directly as when you call, they ask who you would like to speak with. Thank you *Update - I was told to call John Chapman at 12:08pm on Thursday 11/20/19. I was put to his voicemail. I still haven't received a phone call back. Please don't state to contact you again. Austin has my phone number and email. As of Thursday late afternoon, so does John Chapman. Thank you.

November 06, 2019

Dealership Rating
Employee Rating

Desmond Norvell best salesman I ever had and trust me I've dealt with a lot of them both a new car I was out of there a little over 1 hour thank you More

by Fusion
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman

Nov 08, 2019

Ken Ganley Ford Norton responded

Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care

October 18, 2019

Dealership Rating
Employee Rating

Nice People, nice facility! Sam Adrian welcomed me right away and he was very friendly and helpful, I was determined to lease a new car that day and although it took nearly 4 hou More

by Raymondo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sam Adrian, Bob Bowser

Nov 08, 2019

Ken Ganley Ford Norton responded

Raymondo, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care

October 16, 2019

Dealership Rating
Employee Rating

New Escape Purchase Met quickly at door and treated professionally. Test drove new Escape, loved it! Color wanted was not available on lot but was located for me. More

by Que52
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey, April Tobias, Chad Warner

Dec 09, 2019

Ken Ganley Ford Norton responded

Thanks for the high star rating! We hope to see you again!

October 10, 2019

Dealership Rating
Employee Rating

New Edge Lease Everyone at the dealership was more than helpful in handling all the details of our purchase (lease). We are happy with our new Edge & confident that More

by Jim Chapman
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sam Adrian

Dec 09, 2019

Ken Ganley Ford Norton responded

We are thrilled you had such a wonderful experience with us. We sincerely want to thank you for your business and for your recommendation of our dealership!

October 03, 2019

Dealership Rating
Employee Rating

F150 Purchase I stopped in to check on an add I saw and the sales staff was very helpful without being pushy. We talked over what I was looking for and agreed on t More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman , Bredlan Harper

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