The service department has always been OK but adding
Craig to the team has made it much better. You can tell he cares and he’s willing to listen and helps anyway he can. He’s a great hire.!
Craig to the team has made it much better. You can tell he cares and he’s willing to listen and helps anyway he can. He’s a great hire.!
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by pat
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2025 -
Sullivan Buick GMC responded
Pat, thank you for your kind words! We're thrilled to hear that you’ve had a positive experience with our service department, especially with Craig on the team. His dedication to customer care truly makes a difference at Sullivan Buick GMC. We appreciate your feedback and look forward to serving you again in the future!
Sincerely, The Sullivan Buick GMC Team
Every person on the floor or on services good people
they tack to you as a family,i love my Sullivan Deadly 💝
they tack to you as a family,i love my Sullivan Deadly 💝
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by 3447ARS
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2025 -
Sullivan Buick GMC responded
Thank you for your kind words! We're thrilled to hear that you feel like part of the family here at Sullivan Buick GMC. Our team works hard to provide a welcoming and supportive environment, and we're glad you love your experience and your vehicle! We look forward to seeing you again soon!
Sincerely, The Sullivan Buick GMC Team
my 1 year service apt went smoothly.
started on time and complete within the promised finish point. all good. no complaints.
started on time and complete within the promised finish point. all good. no complaints.
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by DAVIDRBAKER3971
Verified Customer
Verified Customer
They were fast and friendly.
The waiting room was rather loud. People went crazy for the popcorn.
The waiting room was rather loud. People went crazy for the popcorn.
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by ammjoyink
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2025 -
Sullivan Buick GMC responded
Thank you for your feedback! We're delighted to hear that you found our team at Sullivan Buick GMC [Ocala, FL] to be fast and friendly. We appreciate your note about the waiting room being loud; we aim to create a comfortable environment for our customers. We're glad to know the popcorn was a hit! We hope to see you again soon!
Sincerely, The Sullivan Buick GMC Team
I was in and out for an oil change my service person
Craig was very nice keep me informed and not waiting in a waiting room all day.
Craig was very nice keep me informed and not waiting in a waiting room all day.
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by PHILIPMUSIAL
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Sullivan Buick GMC responded
Thank you for your feedback, Philip! It's great to hear that your experience at Sullivan Buick GMC [Ocala, FL] was efficient and pleasant. We're glad Craig was able to keep you informed throughout your oil change. We look forward to seeing you again for your next service.
Sincerely, The Sullivan Buick GMC Team
You did not resolve the problem with my truck.
Which is low power mode. It’s still doing it.
Which is low power mode. It’s still doing it.
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by DONALS55
Verified Customer
Verified Customer
Jul 25, 2025 -
Sullivan Buick GMC responded
Thank you for sharing your experience with us. We understand that you're still facing issues with the low power mode in your truck, and we appreciate your feedback. Please reach out to us directly at Sullivan Buick GMC [Ocala, FL], so we can discuss this further. Your satisfaction is important to us, and we are here to help.
Sincerely, The Sullivan Buick GMC Team
I was charged $245 for a simple diagnostic, and was told
I would need a $4000 repair. When I got there, the claim showed the repair would cost $1000 (similar to online prices), and Craig panicked and said t
I would need a $4000 repair. When I got there, the claim showed the repair would cost $1000 (similar to online prices), and Craig panicked and said that he had to reprint it. The new quote showed the $4000 price. When taken elsewhere, the immediate quote was a maximum of $2000, half the price at GMC.
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by eds.gigi
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2025 -
Sullivan Buick GMC responded
Thank you for sharing your experience with us. We understand your frustration regarding the diagnostic charge and the repair estimates you received at Sullivan Buick GMC. Your feedback is important, and we appreciate you bringing these concerns to our attention.
We strive to provide transparency and fair pricing, so we encourage you to reach out to us directly to discuss this matter further. Your satisfaction is a priority, and we want to ensure that we address any issues you may have faced. Thank you again for your feedback.
Sincerely, The Sullivan Buick GMC Team
Over priced on services and parts.
Set up appointments but don’t have the parts in stock, wasting my time driving up there.
Set up appointments but don’t have the parts in stock, wasting my time driving up there.
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by dplevell
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2025 -
Sullivan Buick GMC responded
Thank you for sharing your experience with us. We understand your concerns regarding the pricing of services and parts, as well as the inconvenience caused by not having parts in stock during your appointments. Your feedback is important, and we appreciate you bringing this to our attention. We encourage you to reach out to us directly at Sullivan Buick GMC so we can address your concerns and improve our service. Thank you for your patience and understanding.
Sincerely, The Sullivan Buick GMC Team
I feel I was taken advantage of in my bill.
Came in for oil change and tire rotation using your special off of $95. Got charged for a tire rotation. Battery failed test so a new battery was pur
Came in for oil change and tire rotation using your special off of $95. Got charged for a tire rotation. Battery failed test so a new battery was purchased. Total labor cost was $167. So no will not recommend you for service nor will I use you again
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by AVDEGRENIA
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2025 -
Sullivan Buick GMC responded
Thank you for your feedback. We understand your concerns regarding the charges following your oil change and tire rotation at Sullivan Buick GMC [Ocala, FL]. We appreciate you bringing this to our attention, and we encourage you to reach out directly to discuss your experience further. Your satisfaction is important to us, and we want to ensure clarity regarding our services. Thank you again for your input.
Sincerely, The Sullivan Buick GMC Team
I am writing to express my sincere appreciation for Craig
in your service department. He was incredibly helpful during my recent visit, and I wanted to make sure his excellent service was recognized.
Crai
in your service department. He was incredibly helpful during my recent visit, and I wanted to make sure his excellent service was recognized.
Craig went above and beyond to assist me, and his knowledge and professionalism were truly impressive. It's employees like Craig who make a significant difference in customer satisfaction.
Thank you again for providing such a dedicated and helpful team.
Matthew Pasteur
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by MATT@KPDIRECT.US
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2025 -
Sullivan Buick GMC responded
Thank you for taking the time to share your experience with us at Sullivan Buick GMC, Matthew! We truly appreciate your recognition of Craig's outstanding service. It’s wonderful to hear that he was able to assist you and make a positive impact during your visit. We strive to provide excellent customer service, and feedback like yours reinforces our commitment to our customers. We look forward to seeing you again soon!
Sincerely, The Sullivan Buick GMC Team
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