When I needed help the most, Dylan and Jay came through
for me. So happy!
for me. So happy!
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by neighbor422
Verified Customer
Verified Customer
Service Price Transparency
The customer service team was great and the technician
was very helpful didn’t like the new system to see when things were complete on my phone
was very helpful didn’t like the new system to see when things were complete on my phone
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by rickthepestman
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Sullivan Buick GMC responded
Thank you for your feedback, Rick! We’re glad to hear that you had a positive experience with our customer service team and found our technician helpful. Your input regarding the new system is appreciated, as improving the customer experience is always a priority. If you have any more thoughts or suggestions, feel free to reach out to us at Sullivan Buick GMC. We look forward to assisting you again!
Sincerely, The Sullivan Buick GMC Team
Well, I called to get my Escolade serviced.
Cadillac was too busy, so they took it to the GMC division. I needed a tire sensor rotation and anti-lock brake service. After two days, I was told t
Cadillac was too busy, so they took it to the GMC division. I needed a tire sensor rotation and anti-lock brake service. After two days, I was told the tires are 8 years old
. After 3 days, I was told they would not change the sensors, and the anti-lock brake light would not come on. Ok, they said I need a new stabilizer bar, which I approved. In addition, they wouldn't even rotate the tires; they gave me a quote of 1900-plus for new tires.
Nothing was done; 500 dollars later, I had a new Stabilizer bar.
next day took the auto to Firestone they put new sensors in and rotated the tires !!!!!!
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by ronblum12
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
Sullivan Buick GMC responded
Thank you for sharing your experience with us, Ron. We understand your concerns regarding the service provided for your Escalade. It’s important to us that our customers receive thorough and satisfactory service, and we appreciate your feedback.
We would like to encourage you to reach out to us directly so we can discuss your experience in more detail. Your satisfaction is important, and we want to ensure that we uphold our standards of excellence.
Thank you again for your feedback. We hope to hear from you soon.
Sincerely, The Sullivan Buick GMC Team
ALEX IS THE VERY BEST, HE IS THROUGH AND DEDICATED TO SEE
THAT ALL CONCERNS OF CUSTOMER ARE SATISFIED. OUTSTANDING SERVICE FROM HIM!!
THAT ALL CONCERNS OF CUSTOMER ARE SATISFIED. OUTSTANDING SERVICE FROM HIM!!
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by arubadot
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2026 -
Sullivan Buick GMC responded
Thank you for your kind words, Arubadot! We’re thrilled to hear that Alex provided you with outstanding service and addressed all your concerns. At Sullivan Buick GMC, we strive for customer satisfaction, and it’s great to know that Alex made a positive impact on your experience. Your recommendation is appreciated, and we look forward to serving you again in the future!
Sincerely, The Sullivan Buick GMC Team
Excellent communication skills, provides clear and
understandable information. Pricing of service seems to be reasonable.
understandable information. Pricing of service seems to be reasonable.
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by LTURNER3
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2026 -
Sullivan Buick GMC responded
Thank you for your kind words! We're happy to hear that you appreciated our communication and found our service pricing reasonable. At Sullivan Buick GMC, we strive to provide clear and helpful information to all our customers. Looking forward to assisting you again in the future!
Sincerely, The Sullivan Buick GMC Team
The service department and manager were the BEST ever!
Efficient and polite with great communication.
Efficient and polite with great communication.
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by TBRADEN2
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Sullivan Buick GMC responded
Thank you for your review! We greatly appreciate your kind words about our service department and management at Sullivan Buick GMC. It’s great to hear you experienced efficient service and great communication. We look forward to assisting you again in the future!
Sincerely, The Sullivan Buick GMC Team
Completed work as indicated.
Staff very pleasant to work with. Was satisfied with how they accommodated me.
Staff very pleasant to work with. Was satisfied with how they accommodated me.
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by jeffreylee2952
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2026 -
Sullivan Buick GMC responded
Thank you for your feedback, Jeffrey! We’re glad to hear that you were satisfied with the work completed at Sullivan Buick GMC and that our staff was pleasant to work with. We appreciate your support and hope to assist you again in the future!
Sincerely, The Sullivan Buick GMC Team
They are professional and they take care of the customers
even if you don’t have an appointment.
even if you don’t have an appointment.
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by GLADQUINONES
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2026 -
Sullivan Buick GMC responded
Thank you for your kind words, Glad! We truly appreciate your feedback and are glad to hear you had a positive experience with our team. Our staff strives to take care of our customers, whether they have an appointment or not. We look forward to seeing you again soon!
Sincerely, The Sullivan Buick GMC Team
Very professional service.
Speedy service and very competitive in pricing. I will use them again.
Speedy service and very competitive in pricing. I will use them again.
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by penny.berry
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Sullivan Buick GMC responded
Thank you for your kind words, Penny! We truly appreciate your feedback and are glad to hear that you experienced professional and speedy service at Sullivan Buick GMC. We look forward to assisting you again in the future!
Sincerely, The Sullivan Buick GMC Team
Quick service, great service manager and great service
advisor would reccomend. Will definitely return here
advisor would reccomend. Will definitely return here
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by Goldenrod678
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2026 -
Sullivan Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our service manager and advisor at Sullivan Buick GMC. Your recommendation means a lot to us and we look forward to welcoming you back on your next visit. Safe travels!
Sincerely, The Sullivan Buick GMC Team
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